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S. AliSydney, NSW
Refund Delay
Rodent Free product was useless, it’s been a week since item was returned and still waiting for a refund.
Speaking with Jason (Customer Service Rep) from last week and no call back.
2 comments
Private message sent.
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Very impressed!!!
I am so happy to have discovered this company and there amazing products. A few weeks ago I seen a mouse and went into panic mode, my neighbour also has chickens very close to my house which attracts them to my home. I originally ordered the pestrol pro and straight away the noises from my ceiling completely stopped. I did notice and increase of rodent activity and this made me further panic ( I have heard this is a really good sign) with them leaving my ceiling (my neighbour also told me she has been having seeing a huge increase in rodents at...Read more
her home, around the time I plugged it in), I know this definitely works. I did ring pestrol back who also suggested one was not enough for my small 3 bedroom house, so I ordered the pestrol 360 and it arrived this morning. I plugged it in straight away and have it switched all the way on, my traps are set and I am hoping they get all the way out today and end up in my trap mwahahaha. Allthough pricey I am completely convinced ( what it did straight away for the ceiling just can't be imagined). I am sold on these products and thing I will buy one more pestrol pro and a battery operated one under my sink. I have an absolutely irrational fear of mice so these products are just worth every cent.
Purchased in March 2021 at pestrol online for $223.00.
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perrys
- 2 reviews
No Rats
Use a few products from Pestrol and happy with this one as well. There are no chemicals used, and it seems to keep rats away, at least I don't hear or see them anywhere.
1 comment
Stephen J.Pestrol
Thank you.
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Now after 3 weeks peace rules - they have moved outside...
There was a lot of mice - one even ran over the curtain rail when I tried to catch them, and mice traps - they weren't that dumb. After 2 weeks we saw 4 mice under the BBQ, outside - The upstairs is good --Used two units and the number of Cockroaches has decreased as well. Now I have to move the units to downstairs - but my rabbit is currently down there... will the mice come upstairs?? Will that be OK for the rabbit? Can they be used near a chock house and Aviary outside - that seems to be the cause. It was easy to set up and have solve the main problem. Highly recommended. We got 2 units for the top floor of 5 bedroom house.
Purchased in October 2021 at Mitre 10 for $99.00.
1 comment
Stephen J.Pestrol
Thanks Dorothy for your review, you must have bought this in NZ as we don't sell through Mitre 10 in Australia. However, glad to know that it is working well for you and a good time to buy as they are running a special in NZ currently at $99.
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Professional Friendly Service
Abdul from PPC responded quickly, drove an hour to get to the service area, and inspected possible points of pest entry. He liberally applied the bait, but first asked if pets or children had access to the area. He was very friendly and a pleasure to work with.
Purchased in October 2021.
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DannyGreater Melbourne (Inner), VIC
- 3 reviews
- 2 likes
Was easy to use.
Fast easy instructions, simple set up and was working within a few days. Problem was solved within a week. I would definitely give this a good If you think you have an issue.
1 comment
Stephen J.Pestrol
Thanks, Danny for your review. Glad to know you have been able to solve your problem with our product and without traps or chemicals. If we can help you in the future, please let us know: Pestrol Team
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BTMJCM
- 5 reviews
- 1 like
more mice than ever
maybe they are supposed to activate the mice because before I purchased and used the Rodent free we just occasionally spotted the odd mouse but now with it plugged in we are catching one or two mice in mousetraps every day and can hear them gnawing away on something in the wall cavity and waking us up !! I was really hoping it would work but it certainly is not at this stage
Purchased at pestrol for $119.00.
3 comments
Stephen J.Pestrol
Hi BTMJCM, after having sold 10's of thousands of these products we can tell you that unfortunately what you are experiencing can be good news. Often the reason for increased activity is because the m... Read more
ice have been unsettled through the technology and are running around and are trying to get out. In some situations, if your internal part of your home is difficult for the mice to escape, the solution sometimes can only be to use a humane trap and release them outside. If you contact us directly we would be happy to provide you with some traps free of charge. Furthermore, we offer a 100-day money-back guarantee for this very reason. Please contact us at your earliest convenience. Pestrol TeamThank you Stephen for your explanation and I do believe now you are correct as initially we were "over run" with mice but the last week /10 days all is quiet no wall cavity movement and no more mice i... Read more
n the mousetraps so I guess there was a dislike for your Pestrol by the mice and they have "buzzed off" (hope so anyway) Thanks again and I have up dated the star rating accordingly CheersStephen J.Pestrol
Well if anything is to change and you need assistance, we are not far away. Call us or e-mail us anytime. Thank you for updated review. Stephen
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YektaJNorth Western Region, NSW
it must be working because i haven't had mice for over 2 years
The product is super easy to set up. I live out in the country and had been keeping George my cat busy for many years. However, traps have been set and I haven't caught anything for ages so that tells me it has been working which is great. I give it 4 stars because there is a lot of faith without knowing if it is working, but because i havent had any rats or mice, i am more than happy, so thank you.
Purchased in April 2021.
1 comment
Stephen J.Pestrol
Thanks, Yekta for your review. We have sold many 10's of thousands of the pestrol rodent free. Mostly for people who want to find an alternative to using chemicals. Sometimes there can be limitations ... Read more
based on the unique wiring setup in each person home, however, we are glad you have had the desired results. Pestrol TeamSimilar opinion? Write a review on ieatwords.com.au!
trvaler800Sydney, NSW
Great service and attention
it has been a real pleasure dealing with this company. I have a 4 bedroom home and have been hearing rats in the ceiling every night, doing baits all the time was becoming a real nuisance so after doing some research I decided to try this company, even though it is pricey. Received the units within 2 days and after about 2 weeks all the noise was gone!! BUT i started seeing some evidence in the kitchen, which completely freaked me out. I called Pestrol and they were great!, they asked a million questions to identify the problem, which looked...Read more
like I had rats coming from under the floor, where these units dont reach, I was given a different device, which completely solved the problem. I could not be more happier with the results. Excellent service guys, thank you!Purchased in September 2021 for $300.00.
1 comment
Stephen J.Pestrol
Thank you for taking the time to leave a review. Pestrol Team
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The whole family is protected!
My entire family uses these devices. Four houses in total, and no-one has any mice problem since. Our friends were over for drinks the other night and complaining about having mice poo in the kitchen, using bates and no success. I am getting them onto Pestrol!
Purchased in February 2021.
1 comment
Stephen J.Pestrol
Thanks Danka, about 15-20% of our sales come from customers who share the good work of pestrol products, so we really appreciate the support.
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procterSydney, NSW
A long time user
I am a long time customer of Pestrol and have 5 units from them. I use two in my house and 3 in my daughters place. And both homes have not had any problems with rats or mice. Recently, once of my units stopped working and it was replaced quickly without any problems.
Purchased in August 2021 for $500.00.
1 comment
Stephen J.Pestrol
Procter, thanks for the review. You are among the 10's of thousands of Aussie homes that now have used technology instead of poisons. Thanks for your support.
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Complete and utter rubbish, installed 3 in my small house for the last 3 weeks problem is worse!!
Does not work, I want my money back. $337 down the drain I ordered 3 for my small house been installed 3 weeks now problem worse than ever I had to fork out another $250 to bait the roof
Purchased in May 2021 for $337.00.
1 comment
Stephen J.Pestrol
M Hegarty. Sorry to hear that you are not having the results with the products you have purchased. I am not sure that you have purchased through our company or they are our products as we cannot see a... Read more
nyone that has purchased with the last name of "Hegarty" in the last 6 months. If you had of purchased through us we would have been able to give your money back as we document extensively that we provide a 100-day money back guarantee. Please, private message us and let us see what we can do to assist and help you out in any way we can.Similar opinion? Write a review on ieatwords.com.au!
extremely good
We have had a mouse in the roof as long as I can remember. Our strata mangers have recomended to try chemical pest control, however I had decided on something alternative, so not to use chemicals. After having the unit in the power point for 1.5 weeks all the ruslting has gone. Easy solution and noone has been harmed in the process.
Purchased in January 2021 for $119.00.
1 comment
Stephen J.Pestrol
Excellent, good to know you have joined the 10's of thousands of Aussies that have a chemical-free approach to controlling rodents.
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tim1979Canberra 2600, ACT
- Verified purchase
Spent $700 on multiple units, no results
I have a 4 bedroom place and every year kill a few mice, was sick of using traps so i bought 3 of these units around 6 months ago. Absolutely no change, mice still came. I thought it'll cover all areas and bought another 3 devices. That was 2 weeks ago, discovered fresh droppings and evidence of mice today. What a waste, just hope i get my money back.
Edit: I initially rated the product 1 as it didnt seem to be working. I have now changed the review to 4 due to the help i received from the customer service - especially Stephen. The areas where...Read more
i installed the units now seem to be free of mice. An area that the units don't cover (under the sink) due to obstacle was still problematic but Stephen provided a battery operated unit for free to see if it fixes the issue. You don't really get great customer service like that these days, very pleased.Purchased in March 2021.
2 comments
Stephen J.Pestrol
Hey Tim, It is a shame to hear you are not getting the desired results. There are some limitations to our products and that is why we do provide a 100-day money back guarantee. We have sold 10's of th... Read more
ousands with generally fantastic results, however, there are occasions when the wiring of the home may stop the effectiveness of the sounds passing into the open areas or placement of the units may not be correct. I will get the manager to speak with you on Monday morning, please provide us with your direct number and we will work through our solutions or look at refunding you. Like many customers, people have moved across to technology as a solution to rid their homes of rodents. Lets hope we can sort this out for you. Pestrol TeamStephen J.Pestrol
Tim, thank you for giving us the chance to try and resolve your concern. Unfortunately, there can be times when we do need to try a few things to get the products working. Appreciate your patience and support.
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These products surprise me, but they actually worked.
In the past always we have used traps and poisons to try and control the rodents in our house and garage but could not get them under control. Now a year later we have been rodent free for over 12 months.
Purchased in March 2021 for $119.00.
1 comment
Stephen J.Pestrol
Thanks, Jerry. More and more people are looking for chemical-free treatments but are concerned our products are very different to baiting, we do provide that 100 day money back guarantee so it is more... Read more
than enough time to ensure you get the desired results. We are happy to hear that you have achieved the desired results, if we can help you with anything, please let us know. Pestrol TeamSimilar opinion? Write a review on ieatwords.com.au!
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Mice are gone
It didnt take long for me to see the results. May be a couple of weeks. I would normally see evidence of mice in the kitchen. This is no longer happening. I struggled to find a power point to plug it in, as my ones are very low on the ground. They need to change the plug. Otherwise - good product.
Purchased in January 2021 for $228.00.
1 comment
Stephen J.Pestrol
Smileey, thanks for the fair product review, I personally agree, some homes powerpoints are very low making it hard to plug the unit in, thankfully the main technology is such that it sends a sound th... Read more
rough the wiring, so it doesn't really matter where you plug the unit into. Thanks again, if we can help you with any other chemical-free products, please let us know.Similar opinion? Write a review on ieatwords.com.au!
Excellent service from Pestrol
Purchased Pestrol Rodent Free in September 2018 to get rid of mice. Did not see any in the house for 5 months but recently saw two. Contacted Pestrol via facebook and received a call from Travis who has sent out another unit free of charge as it seems one unit may not be enough for our house (3 bedroom single storey).
Purchased in September 2021.
1 comment
Stephen J.Pestrol
R Ringo. Thanks for giving us the opportunity of helping you out. It is around this time of the year that rodent activity is on the rise. If we can help you out with anything more in the future, please let us know.
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John CSydney, NSW
Helped with getting rid of mice
Mice have been a substantial problem in my old building especially when it’s cold outside. Whilst traps and baits have done an average to good job I wanted to try this. So after 12 months my building is large and there has been some external rooms that have still had the odd issue. Overall it’s been pretty dam good.
Purchased in December 2021 at Online for $119.00.
1 comment
Stephen J.Pestrol
John, Old buildings can be a problem due to the wiring location and some other reasons. I am glad you got to get the desired result. If you want to contact us for some additional tips on placements to... Read more
see if we can assist, we would be more than happy to do so. Thanks again.Similar opinion? Write a review on ieatwords.com.au!
RindorRichmond-Tweed, NSW
Works well
My sister and I both use this and I can tell you that they work great. Once a year or so I would get mice come back but only for a short time so they are definitely doing something.
Purchased in May 2021 for $119.00.
1 comment
Stephen J.Pestrol
Rindor. Thanks for the review. Unfortunately, when different rodents move into your space it can be like the first time, ie taking up to 2 weeks to get them moving on. If we can help you with anything in the future, please let us know.
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MichSydney, NSW
- 2 reviews
Taken care of mice
I have now had it for 6 month and have not heard any more noise. I have originally had other products from pestrol and decided this one to try and also very satisfied.
Purchased in August 2021.
1 comment
Stephen J.Pestrol
Thanks for supporting our chemical free company with multiple purchases. If we can help you any further, please let us know.
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Questions & Answers
freckles15asked
Wondering about the possum deterrent?
Looking at purchasing one for son they have a possum problem in the roof. They have 3 precious cats inside will it affect them? Need to know before I buy.
I have your mouse things and love them.
1 answer
Stephen J.Pestrol
Thanks freckles15. We also love cats at Pestrol. If the unit is in the roof then it will not be a problem, the cats will not be able to hear the sounds. If they don't have power in the roof cavity, our little portable battery-powered ultrasonic units are also quite effective: https://www.pestrol.com.au/buy-online/ultrasonic-pest-repeller-battery-operated/
Leadgui M.asked
hi my lights orange and red flash at the same time with switch all the way down and blue light stays on. Any ideas?
1 answer
Stephen J.Pestrol
Hi there Leadgui.
That sounds like all the technology components are on. If you have extra concerns, please call us on 1800 33 88 88
Steve
Di Pasked
Do the units last forever or do they have to be replaced periodically.
2 answers
Just plug them into a power socket and forget about them nothing to replace or wear out
Stephen J.Pestrol
Thanks BTMJCM.
Di P. We expect the units to last between 7-10 years. We do provide a 2-year replacement warranty on the units. We have experienced some situations over the years when there have been thunderstorms that have resulted in the unit safety switches being set off. However, generally speaking the units are very straight forward.
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Stephen J.Pestrol
Hi S.Ali, thank you for your feedback. I am sorry that we have been unable to provide the service that you deserve. With the unprecedented times in the last week around the globe, we have been doing... Read more
our best to serve our customers with the overwhelming demand. Unfortunately, I don't see any orders under your name, please private message us, so we can sort this out for you. Thank you