PetBarn Online store

Placed an online order with Petbarn. Took three days before they shipped, and 7 days for it to arrive. Bit baffled since there is a pet barn 10 minutes away from my house. Had to reach out to Pet Barn to follow up on the shipping (still yet to receive a response), and followed them up again to follow up on the actual delivery since the entire process took so long - and the delayed shipping meant my dogs didn’t have food before the weekend. Another attempted reach out to Pet Barn with zero response.

Slow postage, zero customer service, ignores enquires. Would not recommend - plenty of other online retailers who sell products cheaper, post faster, and actually respond to their paying customers.

Trying to order items from them in QLD and I would be even willing to go to different stores but none of them has what they put up on their website.
Very poor management from the social media side.
Please get your stuff sorted.

The young lass who turn 21 was very helpful in our 2 dogs needs I said our girls had skin allergies and she was out of get me onto the right wash since our girls have not scratched thank you again Petbarn Tamworth

I have troubles each time I try and use their online ordering system and need to phone them to place the order - they are very helpful on the phone and try and fix the problem and they say they are aware of problems with their system but nothing ever seems to be done about this - it has been going on for years from my experience. I would expect much better from a company such as this. The other problem is that many of their specials are not in stock.

Ordered food 11 days ago. After 4 days no contact about delivery. So canceled . Refund didnt come through so rang and they said 3 days. Its now Tuesday night and no refund . Contacted MD of Greencross but they havent done anything so must be a company culture . is 10 days ok to get an order? They think thats good. Is 6 days ok for refund (and counting) they think thats ok. BE WARNED

Items never arrive and staff lies when I ask to provide a new tracking number. I was a Platinum member for two years and they are just getting worse and unbearable.

We have had great service and help from the staff members on all things related to pets. Including advice on various things only other pet owners know like flying with your pet ect.

Overpriced severely. Most overpriced petcare store, prices almost double of others. Refuse to shop there.

Crappiest online site the slowest!!! Been slow, crashing, never finds a product I type into search and not up to date with other fast websites for years. No longer bother with it.

Cheap, convenient, and on time! Even got free shipping! My order was communicated every step of the way and had a flawless online experience while setting it up. Price competitive once repeat delivery is selected which has made my life easier... set and forget!

Every time I go to buy on the Petbarn site the items that are listed show "Unavailable" when I click through to buy them. That's before I select my pickup store, and it happens over and over, each time I select a different flavour. It's also torture putting the order through; I login and the products in my basket disappear and I have to go through the whole ordering process again.
Then the payment process is unreliable. Paying by credit card, had a netcode sent to my phone SEVEN times because the process kept failing. Today, after 1/2 hour to order one box of food, I gave up. I just can't make payment!
Also pricewise there are much more competitive online sites these days.

Ordered tablets for dogs on repeat order every three months $109.99. received wrong product three phone calls, three lies with its been sent etc..... nearly three months later out of pocket and no product. Very unprofessional customer service and don't practice their consumer protection laws which are quoted on their website page. Very disappointing won't be back order cancelled.

My last two orders have had issues and the online shopping process is very poor. You often don’t know an item is out of stock until you have gone through to checkout. Then there’s the multiple “technical glitches” (their words) that see them take your payment but not pass your order onto the store. And then they don’t bother to tell you when it is eventually ready.

I have ordered online a few times thinking somehow the service will improve but it never does. You get e-mails of special deals, place an order and then get an e-mail saying they are out of stock and will refund u in 24hours and the refund takes weeks. I will not be ordering online again.

Bought 40 cans of dog food on line. As it was going to be heavy. Paid the delivery fee and received email to say 20 cans where out of stock but no offer to substitute. I may as well gone to the store and lugges it home

Have been trying to book a grooming appointment for days. The website will not load for some reason-keeps defaulting and says timed out. If they are booked out it should just tell you that! I’ve tried calling. No option to speak to anyone just the option to go online-we already know that doesn’t work- or leave a message to which they don’t reply. Absolutely Rubbish customer service.

Had my ATM card used fraudulently by some low life, I was notified by my bank of the unusual activity straight away (spoke with bank), Then i made a call to Pet Barns offices of $325 used without my knowledge and all Pet Barn could say is let your bank sort it out, we a still sending the items - Top Work Pet Barn, anything to get a sale!