PetBarn

I went into the crows nest store and had a great experience. The lady helped me and had great knowledge on the cat food section.
Great shopping experience and will be back soon!

I saw that the price of dogfood was too expensive compared to the food sold at the pet aisle at woolwoorths or coles so i asked the staff for the reason and he told me that the reason for this was that the brands at woolworths were cheap and at petbarn they focus on selling top of the range products. I initially thought that was a reasonable response untill i saw the exact same brands that are available at local supermarkets like the ones mentioned earlier being sold at nearly twice the price at petbarn. This is ludacris.

I purchased a WAHL dog grooming shaver kit 6 months ago. Despite being showed how to use the shaver by PetBarn staff, watching You Tube and a professional dog groomer, the shaver did not groom my dog as I expected. Feeling somewhat embarrassed, I attended PetBarn at Doncaster this morning to return the dog grooming kit and ask for a full refund. I have nothing but praise for Cassie, who indicated it wasn't a problem, and refunded the full amount to my credit card. Thank you!

Placed an online order with Petbarn. Took three days before they shipped, and 7 days for it to arrive. Bit baffled since there is a pet barn 10 minutes away from my house. Had to reach out to Pet Barn to follow up on the shipping (still yet to receive a response), and followed them up again to follow up on the actual delivery since the entire process took so long - and the delayed shipping meant my dogs didn’t have food before the weekend. Another attempted reach out to Pet Barn with zero response.

Slow postage, zero customer service, ignores enquires. Would not recommend - plenty of other online retailers who sell products cheaper, post faster, and actually respond to their paying customers.

Very friendly and the staff are very helpful and knowledgeable to my pet and myself l always feel like they go out of there way to help me no matter how small my question is

The staff at the Tuggerah store are helpful, professional and very funny. They always strive to meet my pets needs and mine. The savings are also very good and the reward program is a great initiative

Although shopping can become a chore for me, Miss Jemima loves every opportunity to assist in the purchase of any pet product that we need. PetBarn has lots of really interesting smells in every nook and cranny of the store - making it such a fun trip out. On top of that, there’s lots of pats and opportunities to kiss every staff member - and, if she’s very good and sits nicely, she’ll be given (lots of) treats. Then, I don’t feel like shopping was a chore, but it was a happy little excursion with my favourite fur-baby. I always leave smiling.

The customer service received at this store was excellent. The groomer explained the options available to me and suggested the best option to suit my dog. I had a question about a product and the sales assistant knew about the product and recommended the most suitable for my dog.

Rothwell store always has amazing customer service and such a wide range of products for all different animals. The team are really informative on the products they offer as well

The staff took ready good care of my service dog in the grooming salon at casula i would take my service dog there again thank you so much for takeing care of my service dog name donna

Absolutely outstanding customer service and amazing store in regards to how neat and easy is to find what you need. Sally Leigh the manager is the best :) also all members of staff provided absolutely outstanding customer service and I highly recommend Woolloongabba petbarn to anybody that has any pet needs. their extremely accommodating and their store was extremely neat and was so easy to find all the needs that I had .
they were extra polite and it was great that they wanted to know what I wanted in regards to needs being met for my pet and they filled every one of these needs. thank you very much guys you guys are great. thank you.

The staff are very friendly, knowledgable and passionate about pets. Whenever I have a question, they reply with total confidence and you know that you're in good hands. My cat needed new food because she was continaully getting sick, they showed me Royal Canin Digestive for cats and my cat is so much happier. When I purchased an Axolotyl, they were able to point me in the right direction so I could buy the right stuff.

I went in with not knowing what I was really needed in terms of best cat litter for my cat. Staff were very helpfully and had a good knowledge of what each product does, which helped me make my mind up of what I needed :)

Extremely helpful and friendly staff. Know the products they stock. Always welcome your pets in-store. Competitive prices also price match which is great. Always a pleasure shopping at petbarn Devonport.

It's so nice to feel valued, and that your pet's needs are just as important to the staff member, as they are to you. I walked out feeling that I got the best product for my pet, and that my decision was based on the quality of information I received, not solely the price.

All of my questions where answered with expert suggestions and advice. I felt that my best interests and my pets where always addressed in the highest regards at all times.

Friendly, well stocked and all the staff can assist with advice. If what you need is not available then they will order it in for you and call you when it has arrived.

I regularly shop at Pet Barn Noosville and the staff are always friendly, helpful and make me feel welcome. I love that you can take your pet with you when you go shopping, although I don't take mine because he's a bit of a boofhead!