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Reviewer Photos & Videos
emiliajager112
- 4 reviews
Best service and easy shopping!
I went into the crows nest store and had a great experience. The lady helped me and had great knowledge on the cat food section.
Great shopping experience and will be back soon!
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Rip off
I saw that the price of dogfood was too expensive compared to the food sold at the pet aisle at woolwoorths or coles so i asked the staff for the reason and he told me that the reason for this was that the brands at woolworths were cheap and at petbarn they focus on selling top of the range products. I initially thought that was a reasonable response untill i saw the exact same brands that are available at local supermarkets like the ones mentioned earlier being sold at nearly twice the price at petbarn. This is ludacris.
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MawselleGreater Melbourne (Metropolitan), VIC
- 2 reviews
Very happy customer
I purchased a WAHL dog grooming shaver kit 6 months ago. Despite being showed how to use the shaver by PetBarn staff, watching You Tube and a professional dog groomer, the shaver did not groom my dog as I expected. Feeling somewhat embarrassed, I attended PetBarn at Doncaster this morning to return the dog grooming kit and ask for a full refund. I have nothing but praise for Cassie, who indicated it wasn't a problem, and refunded the full amount to my credit card. Thank you!
1 comment
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hiromy t.South East Queensland, QLD
- Verified customer
There was no notice at the STORE & ONLINE : Bag contents are sold incorrectly!
Bag contents are sold incorrectly!
I bought FINE sand, but only COARSE sand.
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*So Phresh Clay Clumping Cat Litter is "FINE".
*So Phresh Multi-Cat Clay Clumping Cat Litter is "COARSE".
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No one tells me before I buy.
There was no notice at the store, also online too.
Of course, the store manager also knew.
The store manager was handling my problem....Read more
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DisappointedGreater Melbourne (Outer), VIC
- 2 reviews
Happy customer
Very friendly and the staff are very helpful and knowledgeable to my pet and myself l always feel like they go out of there way to help me no matter how small my question is
1 comment
DiannaPetbarn
Thank you for your kind words regarding our friendly staff.
The Petbarn Team
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DazzaSydney Surrounds, NSW
- 2 reviews
Great service
The staff at the Tuggerah store are helpful, professional and very funny. They always strive to meet my pets needs and mine. The savings are also very good and the reward program is a great initiative
1 comment
DiannaPetbarn
We love to hear that customers have enjoyed our service when coming into our store to visit, thank you.
The Petbarn Team
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Justine G.Greater Melbourne (Outer), VIC
Miss Jemima’s favourite shop
Although shopping can become a chore for me, Miss Jemima loves every opportunity to assist in the purchase of any pet product that we need. PetBarn has lots of really interesting smells in every nook and cranny of the store - making it such a fun trip out. On top of that, there’s lots of pats and opportunities to kiss every staff member - and, if she’s very good and sits nicely, she’ll be given (lots of) treats. Then, I don’t feel like shopping was a chore, but it was a happy little excursion with my favourite fur-baby. I always leave smiling.
1 comment
DiannaPetbarn
Thank you for your amazing feedback.
The Petbarn Team
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The staff are friendly and knowledgeable
The customer service received at this store was excellent. The groomer explained the options available to me and suggested the best option to suit my dog. I had a question about a product and the sales assistant knew about the product and recommended the most suitable for my dog.
1 comment
PetbarnPetbarn
Thank you for the great feedback.
The Petbarn Team.
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AlyssaSouth East Queensland, QLD
- 2 reviews
Amazing
Rothwell store always has amazing customer service and such a wide range of products for all different animals. The team are really informative on the products they offer as well
1 comment
DiannaPetbarn
Thank you for your amazing review regarding our customer service.
The Petbarn Team
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Grooming my service dog
The staff took ready good care of my service dog in the grooming salon at casula i would take my service dog there again thank you so much for takeing care of my service dog name donna
1 comment
DiannaPetbarn
Thank you for your wonderful feedback.
Donna is a very cute and beautiful service dog, we a thrilled that your happy with our grooming service.... Read more
The Petbarn TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
BrooklynSouth East Queensland, QLD
- 5 reviews
- Verified customer
Absolutely outstanding customer service and the store is amazing. Sally Leigh the manager is the best :)
Absolutely outstanding customer service and amazing store in regards to how neat and easy is to find what you need. Sally Leigh the manager is the best :) also all members of staff provided absolutely outstanding customer service and I highly recommend Woolloongabba petbarn to anybody that has any pet needs. their extremely accommodating and their store was extremely neat and was so easy to find all the needs that I had .
they were extra polite and it was great that they wanted to know what I wanted in regards to needs being met for my pet and they filled every one of these needs. thank you very much guys you guys are great. thank you.
1 comment
DiannaPetbarn
Wow, thank you for this amazing review.
The Petbarn Team
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KarenSouth East Queensland, QLD
Petbarn is the best
The staff are very friendly, knowledgable and passionate about pets. Whenever I have a question, they reply with total confidence and you know that you're in good hands. My cat needed new food because she was continaully getting sick, they showed me Royal Canin Digestive for cats and my cat is so much happier. When I purchased an Axolotyl, they were able to point me in the right direction so I could buy the right stuff.
1 comment
DiannaPetbarn
We are so happy that you that you think we are the best, we try very hard to know our products and have friendly staff to assist our customers whenever they visit.
Thank you for your feedback.... Read more
The Petbarn TeamSimilar opinion? Write a review on ieatwords.com.au!
Friendly staff, with great knowledge of products in store
I went in with not knowing what I was really needed in terms of best cat litter for my cat. Staff were very helpfully and had a good knowledge of what each product does, which helped me make my mind up of what I needed :)
1 comment
DiannaPetbarn
We are so happy to hear that you found our service helpful and and the staff full of knowledge.
The Petbarn Team
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Jo BotleyTasmania
Petbarn Devonport
Extremely helpful and friendly staff. Know the products they stock. Always welcome your pets in-store. Competitive prices also price match which is great. Always a pleasure shopping at petbarn Devonport.
1 comment
PetbarnPetbarn
Hi Jo,
Thank you for your great feedback. We look forward to seeing you at Devonport Store again soon.... Read more
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Great Staff Make A Great Store
It's so nice to feel valued, and that your pet's needs are just as important to the staff member, as they are to you. I walked out feeling that I got the best product for my pet, and that my decision was based on the quality of information I received, not solely the price.
1 comment
PetbarnPetbarn
Hi Elisha,
This is amazing to hear. This is the way we want all customers to feel visiting our stores.... Read more
The Petbarn Team.Similar opinion? Write a review on ieatwords.com.au!
CherylSouth East Queensland, QLD
Groomers at Browns Plains PetBarn
Very bad experience at the groomers at Pet Barn Browns Plains. I had my dog, a long haired German shepherd booked in for grooming last year at this salon only to have the appointment cancelled at the last minute due to illness. Which does happen and I accepted this but am still waiting the phone call to rebook even thought I left a message on the phone later in the week. Recently when my friend wanted to take her German Shepherd to the groomers . I decided to give them another go, made the booking for both even thought I had to call twice to g...Read more
et hold of them despite leaving a message to call back which again did not happen. On the day to the appointment was called to cancel again due to illness. I must admit I did mention that I was not happy as this had happened previously but at least this time they were rebooking straight away instead of waiting for a return call that does not come. She did offer a 20% discount. Took them both in yesterday at 1000 which was the time I was told was the new appointment. The groomer at the counter was very rude and complained that we were supposed to drop them off at 0830. I then explained that it wanted my dog to be clipped between his back legs as it gets matted. Also mentioned that he as a bit reactive to other dogs and would play up it he was groomed with my friends dog as he would want to play and that he did not like heights so would not cooperate if put on the table. Apparently did not listen to me at all. When we went to pick them up were advised that we should not bring them again as he jumped around on the table. I told her this would happen if they did what they put him on the table a groomed him with the other dog. And to make matters worse they charged double what was original quoted with no calls or messages about costing more or even looking at him at the beginning and confirming a price then. I accept that his coat was very thick but double the price seems extreme. And when inspecting him they had completely clipped of his feathers on his front legs and the trimming on the back is very rough. At least I could not find any injuries on him unlike my friend’s dog. We complained to one of the staff at the counter and she was very helpful, took our details and said that she would pass on the manager on the Sunday and she would get the manager to call. Well it is now Sunday night and have not received a phone. The customer service at this store appears to be very hit and miss and the groomer was very rude1 comment
Petbarn C.Petbarn
We are so sorry to hear of this Cheryl, we would like to escalate this further. Are you happy to get in touch with our Customer Service team on 1300 655 896 and press option 5. Our experts will have a... Read more
ll the details and guide you through next steps. Thank you kindlySimilar opinion? Write a review on ieatwords.com.au!
Great service and advice
All of my questions where answered with expert suggestions and advice. I felt that my best interests and my pets where always addressed in the highest regards at all times.
1 comment
DiannaPetbarn
Thank you for your great feedback regarding our service.
The Petbarn Team
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The reviewer stated that an incentive was offered for this review
Love this store
Friendly, well stocked and all the staff can assist with advice. If what you need is not available then they will order it in for you and call you when it has arrived.
1 comment
Petbarn C.Petbarn
Thank you Patti for this lovely feedback, we love knowing our customers are enjoying shopping with us.
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Great service, very friendly helpful staff
I regularly shop at Pet Barn Noosville and the staff are always friendly, helpful and make me feel welcome. I love that you can take your pet with you when you go shopping, although I don't take mine because he's a bit of a boofhead!
1 comment
Petbarn C.Petbarn
Hi Bear's Mum, It is wonderful to hear you feel welcome and looked after at the Noosaville store. We welcome all boofheads big and small.
Thanks again, The Petbarn Team.
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KrissySydney
Friendly & knowledgeable staff.
I had a few questions about the product I was purchasing. The staff member who assisted me was knowledgeable about the product and friendly. Very patient whilst o called my vet to confirm a couple of things before purchasing.
1 comment
Petbarn C.Petbarn
Thank you for the great feedback Krissy. We love knowing our customers are being supported.
Thanks again the Petbarn Team
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PetbarnPetbarn
Hi Mawselle, Great news all around!!
The Petbarn Team.