PetBarn Questions & Answers

I have never asked about any certificates
Didn't know you have to have a diploma to be nice to the animal
And never had any refund, groomer didn't want to release my dog because he didn't finish his job
My dog was suffering and I wanted to go and never home back

Now that's a great question. I took my nearly 8 mths old maltese/shitzhu/ cattle breed puppy in for a full groom
The lady asked if my puppy had any skin condition. I said "yes,my vet said she has skin infection& taking tablets for It'.She quickly replied," the tablets won't work,it will only relieve her itching, we're groomers,so we know.she also said " so what do you feed your dog,?".I said "dog food" She went on & on about the different brands of dog foods&said humans & other brands of dog foods are "POISON " She lifted my puppy up& said," ohhh her belly is swollen& she is covered in yeast.I was like,: Hello,are you a vet?"I was lost for words.She was very rude& intimidating, but i never took her seriously I just won't go back to Pet Barn at Hoxton Park rd again.I didn't see her name tag,but I remember her face.Does she have " proper" training in pet food/ nutrition for pets,or diagnosing pets/ dogs condition?I really doubt that..You DO NOT say anything about a pet that you don't know anything about.BTW,I was at the vet the day before I took my puppy in for a groom.It was a VERY bad poor,rude,disrespectful first time( and last time) at PetBarn( Hoxton Park rd)
.If you are that groomer on the day- you need to read this& learn how to treat your customers with respect & please don't act like you know everything.You're not a VET you're only a Pet Groomer.Show me your VET Certificate then i might take you more seriously .

Funnily enough most groomers and retail staff in the pet industry are far more knowledgeable on dog nutrition than most vets, the majority of vets simply acting as puppets to major corporations and pet food companies such as Hills, Royal Canine etc. that fund ‘nutrition training’ at vet school. The groomer is correct is stating that the medication will not alleviate the issue nor stop it from reoccurring as vets do not work in preventative medicine nor natural medicine but more so look to quick fixes such as drugs etc. Diet has a MAJOR impact on skin health in dogs, any skin condition is best treated from the inside out through diet more so than a band-aid solution like medications and creams. Dog food is your first problem, almost all dog foods are full of starches and fillers which feed cause and feed infections such as yeast. Dogs fed a species appropriate, balanced raw diet will not suffer from these modern ailments seen in dogs such as skin issues, digestion problems etc.

Vets are simply interested in selling you whichever food they get a kick-back from (Hills, RC, Advance), the same brand that most likely funded their university units on ‘nutrition’, and providing a quick fix it solution whether that be drugs, creams, surgeries etc. rather than approaching pet care in a more holistic manner and working to prevent such illnesses rather than simply treat them with modern medicine. This information has been provided to you be an extremely knowledgeable dog groomer who knows more on dog nutrition that most vets in the country, you’re welcome...

Yes very valid question.. i have had the same issue. I am not at home now but i think can track it down via your invoice etc. Will follow it up when i get home again and let you know. Think they dont want you to talk to them lol.

Cheers Robert, that would be very much appreciated.

Hi Deb
Sorry was only a home for a few hours and had to go away again and forgot to check. I am not back until next Monday but as previously suggested if you still have the invoice sent with the goods have a look on that for a phone number. Will check again when I get home anyway next week.