Booking process was quick as they are taking your money however they have no support or customer service aligned. I have called so many times. been on hold the longest. It took them nearly 2 hrs and still no answer. I gave up. Sydney office is also useless. I have two tickets worth approx 3000 AUD and no sign of giving my money back. Been waiting for 2 months now. I have been robbed by this company.

I have been contacting PAL for days and all I get is the hold music. I tried contacting the Sydney office and there is no answer as well. I will never fly with PAL again because of this. They should anticipate high call volumes and prepare for it. This is terrible customer service.

Like others in the middle of the covid 19 virus I could not get any avenue of communicating with PAL ..all I got was piano music for a half hour every time I called. I had no option but to not show for my JFK to MNL flight and the website for changing my return flight won’t allow a change there either..it is obvious they are running a shake down exploiting this crisis..I will file a complaint with transportation board hoping for a class action suit

Poorly coordinated response to the COVID-19 outbreak. The lack of communication is concerning. I had a much better response from a budget competitor. Even if your company survives without going bankrupt, I will never fly with you again.

Due to COVID-19 I been contacting PAL syd ofc (1300 887 822)to rebook my ticket. But to no avail until now there was no answer. I manage to successfully get a refund for my cancelled flight in CEBU Pacific in less than 15 min. It's a shame that a budget airlines provide a better service and website than PAL. Please do something PAL management you are loosing a lot of customer here. You should give a better service than a budget airline.

Please answer that phone

Was no longer able to fly into Manila due to lock down on the capital city, due to coronavirus. Wanted to rebook flights, wasn’t an option. Was charged $250 cancellation, and $125 no show fee, for a flight I was not able to take, and canceled before time. Was on hold and arguing with useless customer service reps for almost 6 hours. Will never support a company that tries to profit off of a health emergency

I flew from Doha to Manila with my parents, I originally booked an economy class ticket but we flew with my persons with a disability. I checked in to have only found we were upgraded for a premium economy. The flight was smooth and in flight meal is good. the plane left on time.

Great service on-board. Staff were professional and accommodating. Just mainly commenting on aftersales service which seem to be non-existent. Phone lines are a pain to deal with as it takes almost an hour to get through and service agents dont seem to bother to answer more inquisitive answers.. Wont even getvstarted on their facebook chat. Social media person is just horrible to deal with. Would have been better talking to an AI.

I can believe this for the last 6 weeks I have contacted Philippine airlines with no joy .
I purchased 4 tickets to manila return and paid for extra leg room seats, at syd airport they said they had no record so I couldn't get my seats and one of my guests is disabled and needed this but the did say the return trip would be fixed .
That was so far from the truth again no seats we booked and to make it worse my disabled friend sat on his own .
All I want is a refund of what I paid for no more no less but they don't care I really should have gone QANTAS yes cost a little more but service is so much better I will now go to the bank.
Len

I was travelling to Toronto From melbourne with my daughter.
Booking through online is pretty much good compared to another Airline (Air Canada & United Airways)
Air crew were extremely good and very helpful. Even transit in Philippine Manila found very easy as the good guidance was given by staff. But had lot bad experience when we went out during the return flight when the transit time was nearly 9 hours. Airline did not provide any facility flight.
Food are excellent,seats are much roomier and comfortable. Can recommend for any one.

Delayed take off due to computer crash. All passengers had to reconfirm their boarding pass on the plane again.

Then had a drink spilt on me without an apology.

Had to ask 3 times for a blanket as one wasn't on the seat.

Had a family memento taken by security from carryon despite travelling to 23 countries with it.

2 suitcases lost and no idea where they are.

Worst experience returning home ever, avoid this airline, they don't respect you as a customer and lose all your belongings.

Flew to Manila on morning flight 2nd July, no tea or coffee served during flight, just water & soft drink & food which was dreadful. We paid for seat allocation 51A & C on both flights directly to Airline on their website. Booked on return flight 15th July but Philippine Airlines cancelled flight & without consultation we were booked on next days flight 16th July. I changed my flight but when I got to Manila Philippine Terminal was told at check in that they had no record of me paying for seat allocation but would assign a seat if I paid for seat allocation for this flight. Would not fly Philippine Airlines ever again.