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Philips Premium All-In-One Multi-Cooker HD2178/72 Questions & Answers (page 2 of 4)
61 questions from our users
merinda.nasked
Is there a yoghurt making function on the philips hd2178?
2 answers
Philips S.Philips
Hi there, Merinda. Unfortunately there's not feature on the HD2178 that does this. The HD2137 might be the better choice for you, if you're into yoghurt-making. :)
Hope this helps!
Kind regards,
The Philips Australia Team
Hi Merinda, the Philips Premium model HD2178 does indeed have a yoghurt making function as do all the Philips All In One Cooker model’s.
Or more information join our community on Facebook.
https://www.facebook.com/groups/1987277694826676/
Champasked
Are the inner pots, at least the stainless steel one, dishwasher friendly? The user guide doesn't cover how to clean the inner pots, and I can't imagine hand cleaning the inner pots is going to be trivial.
2 answers
Philips S.Philips
Hi there, thanks for leaving your thoughts and questions on here. We do advise you to clean the interior with a damp cloth, it may get damaged when you put them in the dishwasher. Hope this information helps. If you have any more questions, please let us know.
Kind regards,
The Philips Australia Team
May I suggest as an improvement for future products make the stainless steel pots as being dishwasher friendly. Cooking all sorts of foods, congee, meats, lentils which can get stuck to the pot surfaces, the stainless steel pot should be dishwasher friendly, and expecting people to hand wash or wipe the cooking pot with damp cloth is unreasonable!
Thent pot, which your product competes with, is indeed dishwasher friendly.
https://instantpot.com/care-cleaning-pressure-multicooker/
Carolyn Basked
How can I cook brown rice in this machine? One of the key reasons I bought a multi-function cooker was to replace my rice cooker...but it's not possible to adjust the cook time for rice.
3 answers
Philips S.Philips
Hi Carolyn, great that you're trying out our All-In-One Cooker. When using the cooker in the 'rice cooking mode' it is in fact not possible to adjust the timer. This is only possible when you use the cooker in a different mode. Unfortunately this is the only solution we can offer you right now. Please let us know if you have any other questions regarding the cooker.
Kind regards,
The Philips Australia Team
Hi, so what is the solution for cooking brown rice? As I mentioned previously, I bought this premium machine to replace my rice cooker. If there is not a method to cook brown rice, then this product has been mis-sold to me. Please either let me know how I can cook brown rice using this machine, or help me return it.
Philips S.Philips
Hi there, Carolyn.
What an option could be, is to use the 'manual'-mode. Here you can adjust the cooking time yourself, and it's one of the pressurized cooking modes, just like the 'rice'-mode. We're quite sure that with a bit of experimentation that you'll be able to fine tune your recipe.
Kind regards,
The Philips Australia Team
LK2019asked
What is the capacity of the AIO?
1 answer
Philips S.Philips
Hi there,
Thanks for reaching out to us with this question. The rated capacity of the Philips Premium All-In-One-Cooker HD2178/72 is 6 liters. If you have any more questions, please let us know!
Kind regards,
The Philips Australia Team
Tarasked
Hi there!
Is it possible to cook multiple items in the cooker simultaneously using pot-in-pot. If yes, where can I get a smaller steel or non stick pot and stand to fit inside the regular pot? Thanks
3 answers
Yes, you can do so using PIP method.
I got my stacker pots from either eBay or Amazon (have had them for some time now)
I cook smaller quantities of rice and use one of my stacker pots for this too.
Hope this helps, good luck :)
Yes you can multitask in the pot. as you Steam rice then put in a rack where you can steam a dish.
Philips S.Philips
Hi Tar, thanks for asking this question. We can imagine that you would like to cook more dishes in one. However, we highly recommend not using other accessories or parts from other manufacturers which aren't provided by Philips. Please know that if you use these parts or accessories, your guarantee will become invalid. For further questions and tips for cooking multiple dishes, we recommend reaching out to our team of professionals here: (AU) 1300 363 391 or (NZ) 0800 658 224. We hope to speak to you soon.
Kind regards,
The Philips Australia Team
Margasked
It is great that the cooker comes with 2 bowls but can you tell me when it is best to use the regular inner pot and when to use the stainless steel pot? I’d like to know for general use and also, specifically for cooking a slow roasted lamb shoulder. Thanks, Marg
2 answers
Personal preference but I use the SS bowl as much as I can
I use it for incubating my yoghurt in, cooking anything with bones in it (prevent risk of scratching non stick coating in other bowl)
I’d use the SS bowl to cook lamb shoulder in
I use the non stick bowl for anything sticky - rice, desserts, cakes.
Hope this helps a little :)
Philips S.Philips
Hi Marg. Thank you for your question. It sounds like it has already been answered by Girlpower. :-) It is indeed a matter of personal preference, you can pick the pot based on the dish you're cooking. If it contains rather sticky ingredients or if the end result may stick to the pot, you can use the non stick pot. We hope that helps! Kind regards, The Philips Australia Team.
Meikeasked
Can I use oven bag to cook in the slow cooker mode?
2 answers
What is an oven bag? What materials is it made from?
Philips S.Philips
Hi there, Meike. We're afraid we're not quite sure we understand correctly, so perhaps it'll be helpful reaching out to our colleagues on 1300 363 391 (AU), or 0800 658 224 (NZ) so they can assist you with this. :) Have a great day for now!
Kind regards,
The Philips Australia Team
Fifiasked
Can the lid be immersed in the water? If not, can I let the tape water run all over please? Thanks
2 answers
Just rinse the cover under tap water. It is similar to cleaning any Philips pc https://youtu.be/qK9GPP4LrLk watch the video to have a look.
Philips S.Philips
Hi there. We do not recommend immersing the top part in water. Please have a look on the following page for cleaning instructions of your All-In-One Cooker: https://philips.to/2TxAuDi. We hope that helps! Kind regards, The Philips Australia Team.
Hetal Shahasked
Can I use norml steel utensils to keep inside the pressure cook to pressure cook 2-3 things at a time?
1 answer
Philips S.Philips
Hi Hetal,
Good question. We recommend only putting the two inner pots that come with the cooker inside the machine. Depending on the quality and material of the utensils, this can damage the cooker and the utensil itself. We hope this answers your question.
Kind regards,
The Philips Australia Team.
Calasked
Hi, I was wondering whether I am meant to take off the sticker covering the display screen, or is there nothing underneath so I have to leave it on.
2 answers
The sticker covering the screen on the premium looks like part of the screen and has caught many out as they couldn’t get any of the functions to show up :) It must be removed
Philips S.Philips
Hey Cal, you can safely remove the sticker. That's just to keep the display clean and safe during the initial transport. :)
Kind regards,
The Philips Australia Team
Julesasked
Hi! I would like to replace my Teflon insert with a stainless steel bowl. Found one on your website. Wondering why the have holes in the side of the bowl at the top end?
Thanks
1 answer
Philips S.Philips
Hi Jules, thanks for your question! We'd like to look into this on your behalf, however we weren't sure to which accessory exactly you were referring. Could you tell us the model number of the accessory itself? This likely starts with 'CP' followed by digits, or 'HD' followed by digits. You could find us on @PhilipsCare on Twitter and on Facebook as well. If you'd prefer to get in touch with us through phone you could do so by calling 1300 363 391.
Thanks in advance.
Kind regards,
The Philips Australia Team
Marja Rasked
The metal valve that comes up when under pressure seems to have lost something that keeps it in place so it won’t seal.
Can I get a replacement?
1 answer
Philips S.Philips
Hi Marja, thank you for getting in touch. We regret to hear that your All-In-One Cooker will no longer seal properly. It would be great if you could give our colleagues a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can see how they can be of assistance. We wish you a nice weekend.
Kind regards,
The Philips Australia Team.
icam108asked
Can anyone tell me if they have found a cooker with a stainless steel inner pot? And have purchased it in Australia?
2 answers
Philips S.Philips
Hi there, thanks for asking. One is the high grade stainless steel inner pot, to make sure the different using behaviours. The other one is Aluminum alloy inner pot, which is durable and offers more effective heat conduction. Special colored Whitford golden coating is non-stick.
If you have any other questions, feel free to ask.
Kind regards,
The Philips Australia Team
Yes, the Philips Premium model comes standard with two bowls - a non stick bowl plus a SS bowl.
I have this model and love it.
You can also purchase the SS bowl directly from Philips website for the earlier Viva and even the latest Deluxe AIO’s (verified by Philips)
Dannyasked
Recently i bought a HD 2178 in costco. I just started to use it today. I try to cook dumplings but the pressure seems like not working. I pressed the timer to 1h45mins and the result the dumpling is not cooked and the water is only warm not hot at all. May i know what's the problem with my HD2178 ?
2 answers
You can either use bean mode or steam mode. I prefer put the dumplings in the water to cook so use bean mode for 45mins.
Philips S.Philips
Hello, Danny. Thank you for reaching out to us. We're sorry to hear that your dumpling didn't turn out the way you expected. Because you have a specific question about how to cook a certain product, we would like you to contact our product specialists. If you're in Australia, call 1300 363 391 or 0800 658 224 if you're based in New Zealand. Perhaps they can be of assistance to you and see if they can do anything for you.
Kind regards,
The Philips Australia Team
Sonja Kasked
Hi, how to I remove the inner lid for cleaning? I found that pulling on the plastic bit in the middle works but am worried this may break! Please advice? Thanks
2 answers
Just pull out the middle white rubber, then take out the rubber rings for washing.
Philips S.Philips
Hi Sonja, thanks for asking. We advise you to call our colleagues on the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
K Willasked
Hi, I used this for the first time following a slow cooker recipe for Ragu Brisket. I put the slow cooker on the mode and left it on for 9 hours. When I opened it after 9 hours it had completely dried out the meat? There was liquid and stock still in there so I do not understand how this could happen? I expected the meat to be pulled apart with a fork in once touch. Is there any reason to this? I did use the saute function prior, and can think this may have then had the setting of the heat too high the whole time? Anyone have experience with the slow cooking mode? Low. Thanks
4 answers
9 hour’s is long, if u using slow cook, u need to make sure the water or liquid is enough for 9 hrs slow cook, otherwise it will dry out and the meat might not cook well.
Thanks Cecilia, the funny thing is there was plenty of water in the pot after 9 hours. So that is why it is strange it was dry. I expected it to be all falling apart and stew like. We took it back and exchanged it for another same model. All seems to be working now. Havent tried the slow cooker yet but the pressure mode is now working when it wasnt before. Must have been a rare faulty machine.
Philips S.Philips
Hi there,
Thanks for sharing your experiences here. It sure sounds odd, so good to see you've taken action and swopped the cooker. How is everything going now? Have you had a chance to try the slow cooking function yet? We'd like to hear if we can be of any assistance!
Kind regards,
The Philips Australia Team
Lynasked
I have a Philips Premium Collection All-in-one cooker which I have not used yet. I find the printing in the recipe book and the instructions are so small that it is hard to read. I have the cooker which has two inner pots. I am confusd about whether you can wash the lid for this machine? What I mean is can you place the whole lid in water to wash?
1 answer
Philips S.Philips
Hi there, Lyn. Thanks for asking. We advise you to watch this video for more info: https://www.youtube.com/watch?v=Mc8YB2t3j2Q
If you have any further questions, feel free to ask.
Kind regards,
The Philips Australia Team
Pamelaasked
I have the deluxe machine tried baking whole chicken (45 min ) as instructed yes chicken was cooked but no colour looked terrible.The instruction book needs to suit everyone not just the people who want fancy type food.Can you tell me how to bake chicken with veges please?
1 answer
Personally I’ve found browning it first either in the oven or frypan after rubbing the skin with oil/butter, salt and pepper, then pressure cooking and then crisping the skin in the oven is the only way it works properly. So I’m just cooking it in the oven now because it’s less work and the same amount of time. You can skip the initial browning step but then you also miss out on the flavour it adds while cooking.
Bone broth and homemade stock is the absolute best done on the pressure setting. My pea and ham soup used to take 3 days to make properly and now it only takes 3 hours.
Kittyasked
Hello Philips pressure cooker users
Last Xmas, I ended up get the Premium all in one cooker from Philips above Breville with 2 main reasons; yogurt function and stainless steel pot. I have been experimenting of making yogurt and few pressure cooking recipes. The yogurt function is ok, I need to adapt couple methods into the mode of the cooker to get a better result. However, when I use the pressure mode, it seems to take long time to build up the pressure (15 min). For risotto, I find it takes about the same time as when I cook on the stove, but cooker only allows me to do other things while they are cooking in the pot. Otherwise, it not really a time saver. But my problem is that, last few times there were no pressurisation. I closed the valve to seal, however I could see the stream was escaping out through the little hole on floating valve. The floating valve pin did not float up to prevent the stream escaping outside. Any users encounter same problem? How do I rectify ?
1 answer
Same with regard to risotto and yoghurt. The pressure not building issue I’ve found I had to toggle the release lever a few times and it’s probably happening because it gets clogged between the lids. It’s such a pain to clean in there properly and I haven’t found anything in the instructions regarding how to pull the lid apart for proper cleaning.
Susanasked
Hi, I recently purchased the premium cooker and have trouble setting the timer in the sauté/sear high temp mode. The booklet says you can set from 2 mins to 2 hrs but it just jumps from one time to the other and nothing in between. Is this correct?? Also once it reaches its temp it switches to maintaining pressure in this mode, is this also normal, as it seems to not be maintaining the high temp so the meat can brown in batches.
As a first timer to this style of cooking I'm still feeling my way and not sure I'm doing things in the right manner. I love the meals I have tried so far but have found the instructions to be far from comprehensive for a beginner.
2 answers
Don’t stress, I’ve found the same thing so I’m back to browning in batches in a pan then tossing it into the all in one. I’ll sear veg in the all in one at the same time though. I know, as a beginner as well I’ve found the book to be next to useless and trial and error is my only friend.
From memory to up the sear time, you hit the sear button then the plus button to increase it but I don’t find it very efficient.
In the beginning, I also had the same difficulty as you Susan, To rectify this movement, when the saute programme shows the two minutes, check to see which side is flashing, mine shows the hours on the left side. Hit the plus button again for the minutes to be displayed and see the number 2 flashing, again hit the plus button to extend the cooking time, until you have the minutes you think you will need. I take it up to ten minutes for browning diced meat and longer for a pot roast. Enjoy the machine, and the new experiences, that are on hand for you to have the most succulent dishes placed before you.
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