Philips Premium All-In-One Multi-Cooker HD2178/72 Questions & Answers (page 3 of 4)

Hi there Avan,

Thank you for reaching out. And thank you for your interest in the All-In-One Cooker. We’ve checked the manual https://www.download.p4c.philips.com/files/h/hd2178_72/hd2178_72_dfu_aen.pdf#page=13 and we can see the following cooking functions: Rice/Risotto, Soup, Steam, Meat/Poultry, Beans/Lentils, Manual. However, this manual doesn’t show the cooking functions vegetables, crab, lobster, fish, chicken, soup and chop as you discribed. So for this appliance you can follow the information as mentioned in the manual that you can find by clicking the link above. Should you wish to learn more about the All-In-One Cooker you’re welcome to reach out at 1300 363 391 (Australia) or 0800 658 224 (New Zealand) for more assistance.

Thank you.

Kind regards,

The Philps Australia Team

Hi Irene,

Thanks for your interest in our All-In-One Cookers! They both are definitely great and there is no wrong choice you could make concerning that. However the HD2178/72 is slightly more premium. With things like the inclusion of an extra inner pot; a stainless steel one. Besides this it's also just a newer device, which means that we've learned from things that could've been better with the HD2137. We wouldn't be able to give some specific examples, but there are merits to upgrading.

Ultimately it's up to you! They're both really great All-In-One Cookers, however one is slightly more outdated and the other one a bit more luxurious.

If you have any other questions, don't hesitate to contact us directly on 1300 363 391. Thanks!

Kind regards,
The Philips Australia Team

Hi Shell,

Thank you for reaching out to us. It's great to hear that your previous experience with one of our All-In-One Cookers sparked your interest in a new one. To answer your question, most of the cooking times are similar with both models. The main difference is the amount of pre-set menus. It will certainly be able to do everything you're used to with your previous one. If you would like to discuss some more details or have any other questions, please know that we're available on Facebook and Twitter 24/7 to answer any questions you might have. Alternatively, you can reach our product specialists on: 1300 363 391 (AU) or 0800 658 224 (NZ).

Kind regards,
The Philips Australia Team

Hi, Tilly, thanks for sharing your question here! There are 2 inner pots indeed. Like Witchy said: the way you decide to use them is mostly based on your preference. Good to know is that the stainless steel inner pot is made for different cooking styles, whilst the other one is more durable. It also offers more heat conduction. The aluminium pot can be used best for pressure cooking.

Kind regards,
The Philips Australia Team

Hi Leigh,

Thank you for your question here. The inner lid is made out of non-stick aluminium. The main body is made of stainless steel.
If you have further questions, please let us know!

Kind regards,
The Philips Australia Team

Hi! Great question, Hestia.

The main differences are that the newer model (HD2178/72) has an additional stainless steel inner pot and more presets to choose from. You'll find the models we currently offer here: https://www.philips.com.au/c-m-ho/cooking/electric-pressure-cooker/latest#filters=ELECTRIC_PRESSURE_COOKERS_SU&sliders=&support=&price=&priceBoxes=&page=&layout=12.subcategory.p-grid-icon. You can check more detailed specifications there as well. Hope this helps!

Kind regards,
The Philips Australia Team

Hi Daniel, thanks for your question! You can definitely use the All-In-One Cooker to make your congee. Just keep the following in mind: when cooking soup or sticky liquid (such as congee), then don't release pressure by turning the pressure regulator to the steam vent position. Otherwise liquid might spurt from the pressure regulator valve. Wait until the pressure is naturally released and the floating valve has dropped to open the top lid.

Kind regards,
The Philips Australia Team

Hi there! Thank you for buying our All-In-One Cooker. Although your display panel mist up, we hope that you enjoyed it so far. Furthermore, we'd love to check this for you. Could you please give us a call? In Australia, our phone number is 1300 363 391. If you reside in New Zealand, we can reach our colleagues on 0800 658 224.

Kind regards,
The Philips Australia Team

Hi Kitty,

Cool that our All-in-one Cooker sparked your attention. If you have any questions about our product, feel free to ask. :) We'd be happy to help.

Kind regards,
The Philips Australia team

Hi Kitty,

Thanks for your question. There are a lot of different settings that come with different meals (you can see all the options on the buttons on the following page http://bit.ly/2yj1wG5) - the machine adjusted the pressure to the type of meal you're preparing. Hope that answers your question! If you have any further questions you can always contact our specialists on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They're more than willing to answer all of your questions as well.

Kind regards,
The Philips Australia Team

Hi, Siew. Thanks for asking this question here. We would love to help, so we have created this comparing page for you: https://www.philips.com.au/etc/philips/b2c/compareproducts.html?locale=en_AU&catalog=CONSUMER&ctn=HD2178/72,HD2137/72. Hope you can find the information you were looking for. If not, please call us! If you are located in Australia, the phone number is 1300 363 391, and if you are based in New Zealand, you may reach us on 0800 658 224.

Kind regards,
The Philips Australia Team

Hi Siew. Thank you for your question. We've found the following inner pot available on our spare parts online shop: http://www.parts.philips.com.au/household-products/kitchen-appliances/pressure-cooker/inner-pot-aio.html. If this is not the part you're looking for, we encourage you to get in contact with our product team in order for them to help out further. You can contact them on the following numbers: 1300 363 391 if you're based in Australia, or 0800 658 224 if you're based in New Zealand. Kind regards, The Philips Australia Team.

Hi Vilena, thanks for your questions.

The cooker itself is made from stainless steel to make sure the machine itself is durable and is able to cope with the high pressures. The pot has an outer layer of non-stick material. Which is actually great for everything that you would do in our All-In-One cooker. :) Beef cheeks is a great choice to slow cook as well. So much flavor!

Enjoy.

Kind regards,
The Philips Australia Team

Hi there!

Thanks for your question. We would recommend calling our customer service team at 1300 363 391 (AU) or 0800 658 224 (NZ) for assistance. Our colleagues would love to help you a bit more directly with this. :)

Kind regards,
The Philips Australia Team.

Hi Lil,

it's great to hear that you enjoy using the All-In-One Cooker with great success! We found the same results as you did and thought it best to ask our product specialists for advise on whether to use the steam or vent function when making yogurt. We will get back to you as soon as we receive a reply from their end.

Kind regards,
The Philips Australia Team

Hi there,

Good thing that you're checking with us first. Using the bake option does not build up pressure inside, but we do advise you to set the cooker to vent before opening the lid. We wouldn't recommend you to open the lid mid-cooking. Since the temperature might change when opening the lid in the middle of the cooking process, the consistency of the food might change. Hopefully this answers your question.

Kind regards,

The Philips Australia Team