Philips Airfryer XL Digital HD9240/90 (Black) Questions & Answers

Hi, thanks for reaching out and for your interest in our product. The AirFryer HD9240/90 is indeed not longer available on our website. The following model is the Airfryer XL HD9260/91. We recommend that you check our website for the price indication.

For further information on this product, we'd like to refer you to our product team. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,
The Philips Australia Team

Hi there, Um.
Thank you for taking your time to write, and reach out to us. The 'Er' message on the screen of your airfryer means that the error has occurred. Please, could you kindly share a bit more information? For example, have you noticed any issues with performance of your device, or maybe there is a specific moment when the message appears?
We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team

Hi Strauss,
Thank you for reaching out to us here on Product Review. It depends of course on multiple factors, first we'd need to troubleshoot this issue and if that doesn't work out, then we can look into repair via warranty. Could you perhaps reach out to us via our website or social media? That way we can help you out more directly. Thanks.

Kind regards,
The Philips Australia Team

Hi, there, Riyaaz.
Thank you for asking your question. The power button flashing when pressed can mean a few things. First of all, we would suggest you to re-assemble your Airfryer again, making sure you follow the steps correctly. Here is a link to our user manual: https://philips.to/3BdeqUl .
We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,
The Philips Australia Team

Hi there, Faizan. Sorry to hear this. We advise you to contact our local product experts for further assistance. They can be reached here: https://www.philips.com.au/c-w/consumer-support/support-contact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BCOOKING_CA

Hope this helps!

Kind regards,
The Philips Australia Team

Hi there, Dennis.
Thanks for reaching out to us! We're sorry to hear this this is going on. Can you confirm that you have tried different power sockets and that you are fully closing the drawer? This last reason could cause the pan detection switch to not be deactivated and therefore the pan will not heat up.

If this doesn't work out then our colleagues from our support team would happily look into this for you. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.

Kind regards,
The Philips Australia Team

Hi Annie,

Thank you for reaching out to us. That sounds quite inconvenient. In this case, we recommend that you don't use it for now and get in touch with our product team directly. You can reach them at 1300 363 391. They are available Monday to Friday from 9:00 AM – 5:00 PM EST. They will be happy and able to help you out with this. Take care!

Kind regards,
The Philips Australia Team

Hi there,

Thank you for reaching out to us. We're sorry to hear that the knob doesn't seem to be working. We'd like to look into this for you. Therefore we would like to invite you to reach out to us. You can do so directly at 1300 363 391 from Mondays to Saturdays, 7:00 am until 7:00 pm in Australia and 0800 658 224 for New Zealand. Our colleagues there will be more than happy to help you out and assist you further. We hope to hear from you!

Kind regards,
The Philips Australia Team

Hi Sandra,
Thank you for your question. It's nice to see that you're interested in this device. We've looked into it and the units used on this device are in degree Celsius. If you'd like to have an idea of what you can bake with this Airfyer, then you may want to check out our official recipe book: https://philips.to/2AyCLJc.

Kind regards,
The Philips Australia Team

Hi Ley,

Thank you for your inquiry about your Airfryer XL. We are sorry to hear that it has been producing strange sounds, and has eventually stopped spinning. We can imagine the disappointment this may have caused you, as you have enjoyed using it for a couple of years. We would like to see how we can help. One reason that may have caused the unusual noise is that there may be something loose inside the Airfryer. This then, should be sent to us for repair.

Please contact the following numbers to schedule your appointment: 1300 363 391 (Mondays to Saturdays from 7:00 am until 7:00 pm) in Australia and 0800 658 224 for New Zealand. Please allow some time to process the call due to the current circumstances.

Have a wonderful week!

Kind regards,
The Philips Australia Team

Hi Serafin,

Thank you for your question. Should you be facing any issues with your Airfryer, please feel free to reach out to our product specialists on 1300 363 391 (Australia), or 0800 658 224 (New Zealand). They'll be happy to look into it for you.

Kind regards,

The Philips Australia Team

Hi there, thanks for your question and for bringing this to our attention. We're sorry to hear that you've been experiencing some issues all of a sudden, though. Of course, that's not supposed to happen so we'd like to recommend you to get in touch with our specialists via 1300 363 391. They will be able to look into it and provide you with assistance. :-) We hope the matter will be resolved shortly!

Kind regards,
The Philips Australia Team

Hello Paul, thank you for reaching out to us here. The grill pan can be used by putting it in the main basket after removing the detachable handle. The grill pan for this model is made separately, so we recommend checking the compatibility of this accessory with your model of AirFryer first. If you would like to know more about this, you can also reach out to our team by phone on the following number: 1300 363 391(Mondays to Saturdays: 7:00 am - 7:00 pm EST). We hope to hear from you soon.

Kind regards,

The Philips Australia Team

Thanks for coming back to us, Paul. Upon having another look at our reply, we do agree that we could've looked into it for you, our apologies. We did check whether the grill pan is compatible with the HD9240/90, and it is not, unfortunately. So we're afraid the accessory cannot be attached to the basket, sorry to be the bearer of bad news. Let us know if you have any further questions, we'd be happy to answer them!

Kind regards,
The Philips Australia Team

Hi there,

Thank you for reaching out to us about this. We're sorry to hear you've been experiencing issues with your Philips Airfryer. A device that stops in the middle of cooking is definitely not an ideal experience. We recommend that you take a look at these probable causes, which you can find here: https://www.philips.com.au/c-f/XC000003728/my-philips-airfryer-does-not-switch-on. If you find that these suggestions do not apply to your case, please contact our team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd love to look into this for you, and get your Airfryer up and running once again!

Kind regards,
The Philips Australia Team

Hi there, Claire, thank you for reaching out to us about this. We're sorry to hear your Air Fryer has been playing tricks on you, but we're here to help. Could you please make sure that you set the time after pre-heating and then press the start/pause button? If the start/pause button is fast double blinking, then it might be the case that you have forgotten to push the button. If the start/pause button blinks slowly, the process has been done correctly. However, do know that if the settings are not confirmed, the appliance switches off automatically for safety reasons. Do let us know if this helps! Alternatively, feel free to contact our product specialists on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST), as they'd be more than happy to investigate this for you further.

Kind regards,
The Philips Australia Team

Hi there Andrea,

Thanks for reaching out to us! Sorry to hear your Philips Airfryer is showing this issue. To help you in the best way, please reach out to us via Social Media (Facebook or Twitter @PhilipsCare), or call us via 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST) for immediate assistance. We'd love to investigate this further for you! Hope to hear from you.

Kind regards,
The Philips Australia Team