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Philips Airfryer Premium Compact Analog HD9621/11 (Black) Questions & Answers
15 questions from our users
Nurasked
Hi, my son cooked fatty steak in the fryer and the fats burned and stuck on the basket. My kids used harsh sponge to clean it and removed the black coating. Where can I replace the frying basket.
3 answers
I am not sure but I think if you call Phillips customer service center to ask then they will tell you where you can buy new basket
Thanks Jenny
Philips S.Philips
Hi Nur, thanks for reaching out here. What a pity to hear the coating of your Airfryer pan got damaged. As Jenny already mentioned, we indeed recommend reaching out by phone for support. You can call us on 1300 363 391.
Kind regards,
The Philips Australia Team
brooklansasked
Hi. Can I use a little olive oil, or other true oils, in place of spray. I’m cautious about spray oils. Cheers
1 answer
Philips S.Philips
Hi there, thanks for asking this. It is possible to use any kind of oil which is suitable for grilling, baking, roasting or frying. However, we do recommend to be aware of cold-pressed oil, because this is not suitable. This type of oil can burn at high temperatures.
If you have any other questions, please feel free to reach out to us on one our social media channels (Facebook and/or Twitter @PhilipsCare) or by phone (AU 1300 363 391, NZ 0800 658 224).
Kind regards,
The Philips Australia Team
Butterflyasked
How many lbs, Liters or quarts is this air fryer?
1 answer
Philips S.Philips
Hi there, thanks for your question and interest in the Airfryer! We looked the information up for you, and the capacity is 0.8kg. We hope this answers your question and please feel free to let us know if anything else comes to mind. :-)
Kind regards,
The Philips Australia Team
Annasked
have a brand newHD9621, Christmas gift. Cannot remove the basket, no matter how hard we press on button when trying to ift out. Any ideas?
Barbaraasked
How do I change from Fahrenheit to Celsius?
4 answers
Check this link, Barbara
https://www.rapidtables.com/convert/temperature/fahrenheit-to-celsius.html
Philips S.Philips
Hi there,
Thanks for asking! On the page Alec mentioned above, you can convert Fahrenheit to Celsius. Happy frying!
Kind regards,
The Philips Australia Team
I’m sorry but the answer does not really apply. I already know I can convert it but want my Airfryer to be showing the correct temperature
Tony Jasked
Why won't my viva switch off when the basket is remove to flip contents?
3 answers
Maybe because of the timer hasn't finshed. It only turns off when the timer is finshed. Also an easy way to clean the machine when cold tip upside down and with a cold damp cloth just wipe the element over. Hope this helps you out.
Philips S.Philips
Hi there, thanks for asking. Removing the basket when flipping contents doesn't lead to the appliance turning off. Just like Byll said, when the timer hasn't turned off, the Airfryer is still set to prepare food. We hope this helps!
Kind regards,
The Philips Australia Team
Because it's not meant to, otherwise the temperature would reduce too much each time you open the drawer. If it bothers you, just switch it off at the wall, then switch it back on when you've finished flipping.
Marilyn Jasked
I the HD 9621/11 the best size for 2 people?
1 answer
Philips S.Philips
Hi Marilyn, thanks for asking and sorry for the late reply. We like to get in touch and see how we can help. We advise you to call the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
sebasked
Hi just got a hd9621 but not sure what comes with it and how to use it properly as there is no receipe book. is the grill option and baking option as standard?
4 answers
There is a Philips Airfryer app which is free and filled with delicious recipes for you to try.
thank you
Philips S.Philips
Hi there, Seb. Thanks for asking. Gabser is right. :) Next to that you can find delicious recipes here: https://www.philips.com.au/c-m-ho/airfryer/recipes
All the best.
Kind regards,
The Philips Australia Team
DavidCasked
If I have the timer set for 10 min and the food is cooked in 8, how do you switch the unit off?
2 answers
Philips S.Philips
Hi David, thanks for your question! You can switch your unit off by manually turning back the timer knob to '0'. Hopefully, this answers your question. :)
Kind regards,
The Philips Australia Team
You can just turn it off at the wall. This turns off the heat and fan but not the manual timer so don't be alarmed if you still hear it ticking down.
Samasked
Is 200 degrees the maximum setting on my Philips Viva Air Fryer?
3 answers
yes
yes, but you should always start with lower temperature and then go to high to finish up with your browning.
I wouldn't use highest to start off your cooking. That also uses up more electricity.
Philips S.Philips
Hi Sam,
thanks for contacting us with your query. The maximum temperature setting for the HD9621 Airfryer is indeed 200 degrees.
Kind regards,
The Philips Australia Team
AMMasked
I'm looking at buying an airfryer. Am I able to use it as is, or do I need to get all the accessories, eg baking tray, wire racks etc?
4 answers
It comes complete. You don't need to buy anything else
I haven't needed any accessories,the wire basket can be lined with baking paper to prevent drips etc,I've also used a small square baking dish in the fryer.The basket isn't huge but plenty for two people.
I have 2 of the original air fryers so i do not know that much about the latest turbo model, i purchased the baking dish and rack and use them all the time.
Valerianaasked
I really need the larger model!
But I really don't want to pay a lot for an old model. Any idea if an XL TurboStar will be coming out soon?!!!
1 answer
Philips S.Philips
Hi Valeriana, thanks for your question. We're glad to hear about your interest in the Airfryer! We're not sure if a new model will be coming out soon, but you can always check our webstie occasionally, so you'll always be up to date about our newest developments. Thanks again for your interest!
Kind regards,
The Philips Australia Team
M Jonesasked
Which grill pan fits the Philips Turbostar HD9621?
2 answers
The pan was an optional extra, bought from TVSN, at the same time as buying the air fryer. It's not huge, about 16cm, with a handle, sits neatly in the basket and can be used to make buns or cakes. Honestly, as yet it hasn't been used, however it would make two large-ish serves or 3 or 4 smaller serves. Hope that's a help.
Philips S.Philips
Hi there,
Thanks for your question. Nice to see that you are thinking of grilling with the TurboStar. The grill pan you are looking for is the HD9940/00. Assuming you are currently located in the United States, you can find it via various online retailers. In case you are in Australia you can also find it right here: http://bit.ly/2on9wR4.
We hope this is the information you need.
Kind regards,
The Philips Australia Team
Simon Casked
Hi,
I bought the Turbostar airfryer (HD9621) over Xmas and so far it's great. Looking at purchasing the rack (HD9904) to go with it but the compatible models listed on the box don't include the Turbostar? Is it still compatible? I also checked the Philips website and the only accessory available for my model is is a Grill Pan?
2 answers
Yes the HD9904 rack is perfect for the Viva Collection HD9621 Turbostar. If you look on the last page of the Tasty Recipe Recipe Book which should have come with your airfryer, there is a list of accessories . The grill pan is the HD9940 and there is also the baking pan HD9925 :)
Philips S.Philips
Hi Simon,
for now we only have this accessorie available for this model: http://www.philips.com.au/c-p/HD9621_11/viva-collection-airfryer/partsandaccessories. Be sure to keep an eye out on this page, as other accessories will also be posted here. Enjoy the AirFryer!
Kind regards,
the Philips Australia team.
Winnieasked
is the HD9925 baking basket suitable for airfryer HD9621?
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