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Reviewer Photos & Videos
The photo books are perfect.
I have been doing photo books for years with this company, I have never had a problem. The quality is excellent, the order was completed and returned in the expected time frame . I have also send books overseas.
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Unhappy customerChristchurch
a great way to remember a trip!
I did a 60 page photo book with Photo bookshop and once I got the hang of the voucher purchase system the completion of the book was reasonably straightforward. The order was completed and returned in good time. The quality was fine.
2 comments
Sophie G.Photobook Shop
Good afternoon,
Thank you for your review and we're glad to hear that you enjoyed the Photoboko created with us. ... Read more
Thats okay, we understand that your review was a positive one and not a negative review. It appears that your Username is called Unhappy Customer. So every review would be with that Name. I have located a link to help change the Username for future Product Reviews. https://support.ieatwords.com/hc/en-us/articles/204231163-How-do-I-change-my-display-name-or-nickname- Thank you for your kind words and support!Similar opinion? Write a review on ieatwords.com.au!
A Horrible experience
A horrible experience. A total waste of money. The program is useless, it showed me a totally different picture what I ended up with. Very disappointed. And I bought 2 lots...Do not buy anything from this company!!
1 comment
Sophie G.Photobook Shop
Hi Judit,
We're sorry to hear about the issue with your order.
... Read more
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LorraineSouth East Queensland, QLD
Never disappointed
Have high expectations and they are always met. All 50 plus books I have made over the years have been of a high standard and certainly well priced. Software easy to use.
1 comment
Sophie G.Photobook Shop
Good afternoon Lorraine,
Thank you for your review and we can't believe you have created over 50 Photobooks with us!
Thank you for your amazing support over the years, we appreciate the kind words!
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The reviewer stated that an incentive was offered for this review
Sandy
- 3 reviews
Wouldn’t recommend
I got a collage frame 40x40 pics came out almost microscopic spoke to customer service who was rude and never fixed problem frame was made of cheap material also wouldn’t recommend
2 comments
Sophie G.Photobook Shop
Good afternoon Sandy,
We're sorry to hear about the issue with your Frame Print.
... Read more
they collage squares where so small you have to get up close to see pictures the frame was cheap and crap I spoke to someone by email and I got treated like it was my fault and if I want it fixed I h... Read more
ave to buy again i did mention i wasnt happy and will be letting everyone know my experience#445529 is ticket number not happy either the way I was treatedSimilar opinion? Write a review on ieatwords.com.au!
MaxineWestern Australia
- 2 reviews
Very happy with my photo album
I been ordering books with you guys for a while now
I am very pleased with the results every time
If you have the books out on the coffee table you pick them up and remember that holiday not packed away in a photo album
Once again great work guys
1 comment
Sophie G.Photobook Shop
Good afternoon Maxine,
Thank you for your review, and we're glad to hear that you have created Photobooks with us for a while.
We're also glad to hear that the Photobooks have been displayed on the ... Read more
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GEOFFWide Bay-Burnett, QLD
- 2 reviews
Very Happy with my Photobooks
Have been using Photobook shop for over 14 photo books -all have come back very good doesn't take long to have the books processed have had a lot of fun making some of them using scrapbooking can be a bit complicated ordering the finished project I make the books on desktop not using internet so getting back and forth to send the project off can be confusing however - being able to purchase vouchers with excellent discounts is great and with 6 months to play around with the project is good as well -happy with photobook
2 comments
Sophie G.Photobook Shop
Hi Geoff,
Thank you for your review,
... Read more
not the internet that is confusing wording is a little unclear other friends have commented on this as well when leaving one site to another but all is good it is actually Julie that is making the books rgds
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My first book
This is my first photo book, I am very happy with the results, very professional, great product, quick postage after I ordered. Fully recommend Photobook shop, I have bought more books to do thank you
1 comment
Sophie G.Photobook Shop
Hi Rose,
Welcome to Photobookshop, we're happy to hear that you have created your first Photobook with us and enjoyed the quality of the Photobook.
Thank you for your kind words and support, we appreciate it!
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Robyn PeadySydney Surrounds, NSW
- 3 reviews
Easy to use with a professional result.
I love photobookclub. Not being a computer whiz does not hinder my ability to use this site. It is user friendly and easy to navigate. Last order I needed to speak to a customer support person and she was extremely friendly and helpful. I have now made numerous photo books and they have all turned out beautifully. Would highly recommend photobookclub.
1 comment
Sophie G.Photobook Shop
Hi Robyn,
Thank you for your review,
We're very glad to hear that our Customer Support Team member has been able to assist you with your queries. We're so glad that you have been able to use our So... Read more
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First but not last
I redeemed Flybuys points for my first order (60 page, hardcover photo book) -so I didn't really expect much. Regardless, I took my time and had my fingers crossed when I submitted the order. Not only did my book arrive on time as promised, but it was fantastic! The quality was way beyond my expectations - I'm so happy that I can't wait to do it again.
1 comment
Sophie G.Photobook Shop
Hi Diana!
Thank you for your review!
We're glad to hear that you have found us through Flybuys and have created your first Photobook with us. ... Read more
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Dean NestSydney, NSW
Wonderful
My book is lovely. Even better in hard copy than I thought it could be.
The delivery was appalling. Maybe change your company. The book was dropped in a puddle then thrown onto the front door mat. Only that I was home and saw/heard the delivery (the bell was not rung) was I able to save the wet (The cardboard was sodden) from penetrating to the pages. The top corner of the spine was slightly bend but not so as to ruin the book.
1 comment
Sophie G.Photobook Shop
Hi Dean,
We're very sorry to hear about the way the Photobook was delivered to you.
If you happen to see any water damages, please send a Photo to [email protected] for a team member to assess the issue. ... Read more
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Joan PopePerth, WA
- 2 reviews
A Prompt Arrival
Good colour throughout made even some of my dodgy photos look pretty good.
It's good being able to move things around and try different groupings sizes as well as use the standard templates for layout
1 comment
Sophie G.Photobook Shop
Hi Joan,
Thank you for your review,
We're so glad to hear that the Photo has printed well and that that you have experimented with some of the layouts we offer on our Software.
Thank you for your support!
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Not happy Jan!South East Queensland, QLD
- 8 reviews
Easy to create wonderful memories & gifts
I have quite the collection of photo books and canvas prints, I have created many beautiful books and made many fantastic gifts for my loved ones.. all from this company.. the quality never lets me down. The software is user friendly and the speed of delivery 1st class... service is always there if help needed, and the price!? the price is always right!.. BRILLIANT..
1 comment
Sophie G.Photobook Shop
Hi Jan,
Thank you for your review!
We are very grateful to hear that you have created many Photobooks as well as Canvases with us as gifts to share to loved ones. ... Read more
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RobSouth East Queensland, QLD
Fabulous result
Flawless operation from start to finish! Easy software with logical layouts and toolbars to smooth your design. Great customer care service and an ultra-professional final product worthy of any coffee-table!
1 comment
Sophie G.Photobook Shop
Hi Rob,
Thank you for your review,
We are so glad to hear that you are happy with our services and that the Software was easy to use.
Thank you for your kind words about our Customer Support Team, we really appreciate it!
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Adele S.Perth, WA
Perfect every time..love photobook
High quality finish and product...timely service and delivery. Software easy to download and navigate and lots of creative choices when designing your book. Beautiful true to colour resolution and finish.
1 comment
Sophie G.Photobook Shop
Hi Adele,
Thank you for your lovely review,
We are glad to hear that the Software was easy to navigate and that you enjoyed the extra additions of Frames, Stickers, Layouts to select from. ... Read more
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RobertGreater Melbourne (Inner), VIC
- 2 reviews
60 page A4 Photbook
An excellent product which produced a most memorable record of a recent holiday. The quality of the final product was excellent and the time from sending the prepared book to the publishers and its return was great. We are very happy with the job. Our only criticism would be that the process of construction of the book was, at times, not self-evident and the help "button" returned a "not-available" notice. Otherwise just great. We are in the process of preparing another book with the same company at the present moment.
1 comment
Sophie G.Photobook Shop
Hi Robert,
Thank you for your review,
We're sorry to hear that the Help Desk was not available for help when required. ... Read more
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HeatherGreater Melbourne (Outer), VIC
4 fabulous canvas photos
I purchased some vouchers after I having my first canvas produced and was delighted with that. The vouchers were soon to expire so I uploaded some of my photos to have made into canvas pictures. I was delighted again with the result. Speed of delivery was great, I found the web site a little tricky and was unable to make work on my iPad but could work out on pc. A few phone calls were required but all worked out well
1 comment
Sophie G.Photobook Shop
Hi Heather,
Thank you for your review,
We're sorry to hear that you were having issues with the iPad version of our Website. Our team is currently working on this to make things more user friendly. ... Read more
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JulesGreater Melbourne (Metropolitan), VIC
Great product
An opportunity to finally print out all of the random pics I had on my phone for about 8 years! Good price. Quality product. Support staff very helpful. Will probably order another book in the future.
1 comment
Sophie G.Photobook Shop
Hi Jules,
Thank you for your review,
We're very glad to hear that you have created a Photobook with us to record all the great memories in the last 8 years.
Thank you for your kind words, we appreciate the support.
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Holiday snap
We love our project. Thankyou for enlarging it to as good size. It is a wonderful memory from our holiday. It take pride of place in our hallway. The only downside was the company who delivered it left the box at the front door of our apartment building where it could have been stolen. Glad I came home early to find it.
1 comment
Sophie G.Photobook Shop
Hi Suzanne,
Thank you for your review,
We're sorry to hear that the Photobook was delivered at the Front of your Apartment Building by another company. ... Read more
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Great product
I have had many books through this company and think the service and product are excellent. My only comment would be that the printing is a bit too dark. Otherwise, I am very happy
1 comment
Sophie G.Photobook Shop
Hi CRJ,
Thank you for your review,
We do print slightly darker than most Computer Monitors. ... Read more
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Questions & Answers
Toppyasked
Hi my order hasn't arrived yet!
Can you tell me where it is ?
Irene Topp
This is what i rec’d on the 12th jan
The following items have been sent:
Order Number : 232946392
3 x Calendar A4 Double (Large Date) (Project: Calendar 2020 3rd lot
2 answers
Sophie G.Photobook Shop
Good morning Toppy,
The Package for Order Number 232946392 was shipped on the 16th of January via Standard Delivery.
International Standard Shipping generally takes 7 business days, however can reach up to 14 business days.
If you do not receive the package by the 5th of February, please let us know.
We hope the packages reaches you safely very soon.
Thank you Toppy!
Thank you
Monique N.asked
The software won't download on my computer I put all my details in and hit 'choose installer' and it does nothing but get rid of all my details. I have tried different emails and passwords. Am I doing something wrong, I don't understand why it won't download
2 answers
Hi Monique, I did it online rather than downloading the software. Perhaps that's an option?
Sophie G.Photobook Shop
Good morning Monique,
Thank you for your enquiry and we're sorry to hear about the issue with downloading our Software.
There should have been an Installer Downloading after the Details have been entered.
If this did not appear, please contact our Customer Service Team as there are various reasons why this may have occurred.
Phone: (03) 9088 6233
Email: [email protected]
Thank you Monique,
Traceyasked
Why won’t the updates update on my Como
1 answer
Sophie G.Photobook Shop
Hi Tracey,
We're sorry to hear that you are having issues with Updates.
Would you be able to specify what will not update?
Is it Website related or Software related?
Thank you Tracey,
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Unhappy customer
I am actually unhappy now with this review company. I did NOT say I was an unhappy customer and I certainly didnt use that name. My comments about Photobookshop were positive.