I left a company that payed into plum to another company that also payed into plum!
That's were the fun began I had to transfer my insurance first then transfer my super too the second fund other wise I'd lose $500.000 insurance cover
Plum transferred the insurance but didn't change over my super!!!!! 12 months later $1700 in fees because of their incompetence.
When I asked for that money to be refunded into my account I was told NO it's my fault because I didn't check.
Without Prejudice they are thieves.
Anyone with plum or thinking of going with plum need there head red.............

Trying to make a claim TPD with this company is just impossible all they do is set up a call centre so you cant actually talk to anyone except some fool on the end of a line that should be selling phone plans not dealing with the rest of your future. They are single headedly ruining my life to the point I will have to sell my house, the delay in the claim is by no means my illness or illegibility for TPD as I am dying but the delay is due to there complete incompetence and internal structures. Complete lack of empathy or evening understanding for there members well being they just couldn't care less.

I left NAB and called up for my new super details - as they have the wrong address they won't give me any infomration. I could give them my TFN, DOB, EMAIL ADDRESS but not good enough. Ans Sean from Plum was nice enough to tell me my only option was to leave and transfer my funds out.... Good work plum!....

I changed jobs and remained in Plum super as it was easy. I wish I didn't, I have not even made back inflationary costs since I have had an account with them. I am in the process of changing funds and they do not make it easy. Do not settle for this level of service or returns. An expensive mistake

I am in the process of negotiating a redundancy and have been trying all morning to access the website. It simply will not load. This is not an uncommon occurrence and it is usually shut down for a day or two every weekend. I know this has little to do with funds management but it is not a good look. I wont miss Plum if I do leave work and take my funds elsewhere.

Unfriendly staff, they are very unhelpful and they dont seem to care about their customers. Out of touch with poor knowledge. Expensive to run with a very low return, extremely expensive insurance. Supervisors and managers dont want to talk to members. Staff support you to make a complaint because they believe nothing will be done about the complaint.

They dont care about members

This fund, like so many retail super funds, is really only competitive while you're working at the employer who uses it as their default fund. Once you leave, you are better off taking your money out and putting it into an industry fund or something else much cheaper. The investment choices are also not as wide as most other funds. Look elsewhere if you're choosing a super fund.
Reasonably competitive fees on employer sponsored plans.
Poor investment choice, expensive if you leave your job and end up on its corporate fund. Website isn't much good either, being difficult to navigate and lacking information.

My former company super got rolled into Plum. The returns on the aggressive option have been -8% from December 2006 to present (Oct 2011). Finally decided to cash it out and put it into the SMSF - then I can only blame myself for poor returns!
Well, they were helpful in the rollowver
Very poor returns - much worse than my wife's super over similar period

Old employer had plum, I used it for a while after I left. The returns were awful. The market has risen 26% but plum super went backwards in the basic share investments! You would be better putting you money under a mattress, or investing in lottery tickets. Really anything is better than plum.
reliable backwards movemnt even if the market goes up.
poor investments, regardless of the options.

Had the unfortunate experience of belonging to a defined benefit plan managed by Plum. Plum never produced an accurate statement at the first attempt and consistently reported incorrect contribution information to the ATO for surcharge purposes. Plum's complaints procedure appears to be designed to rubber stamp what ever its incompetent employees suggest.

Incompetent and dishonest

I gave Plum a chance to redeem itself after huge losses during financial crisis. A year after this period, my fund still made a loss for me, it is time to change!
Okay when working.
I stopped working in my 50's and watched my super decrease in value over the last couple of years. Even over the period where investments picked up, my superannuation value went down. The fees are exorbitant for such incompetence.