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Premier Trampolines 12ft (page 2 of 2)
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Unsafe and very poor quality product - worst after sales service I've ever encountered
At first, this product seemed like good value for money, though delivery was delayed several times (so ended up taking months) and the padding was damaged when it was received.
Recently, after just two years of light use, my nine year old child was jumping on the trampoline and fell right through the jump mat - which as far was we could tell had been in perfect condition. There were no signs of wear and no damage - no sign whatsoever that the jump mat was about to fail. My child could have been seriously hurt.
This wasn't even the worst...Read more
part. I complained to Premier, particularly in regards to the potential safety issue, and they absolutely refused to deal with me - continually stating they did no have to do so because the trampoline was out of warranty. I attempted, several times, to explain that I had rights under the Australian Consumer Law - and that any reasonable consumer would expect an expensive trampoline to last more than a mere two years (in fact we used it for under two years after all the delays with delivery - probably more like 18 months). In all honestly, I have owned several trampolines, and have many friends with trampolines. The jump mat on my childhood trampoline is still in working order. I've even purchased a second hand, decade old trampoline while living overseas, and passed it on to friends when moving as it was still perfect. I have never heard of a trampoline which such shoddy workmanship that it only lasted 18 months to two years. Actually that's not correct - I've heard of it now, after reading other Premier Trampolines reviews on this site. The jump mat on this trampoline was not of acceptable quality as it was not durable or safe (in accordance with the Australian Consumer Law); if this issue had only happened to me I might put this down to bad luck, but it's clearly happened to other reviewers. Honestly I can't see how it could be due to anything less than shoddy workmanship and a poor quality product.Similar opinion? Write a review on ieatwords.com.au!
So far so good
Quick delivery. Easier to build than the Kmart trampoline my brother bought. Excellent bounce for the kids (& young at heart) with high quality padding and netting. Very happy we spent the money to buy a Premier Trampoline, confident it will last a long time but further re-assured by the fact that the 'Premier' range of Trampolines come with ½ price replacement part for life!
1 comment
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Disappointed, bad customer service and a bad quality product
Our trampoline mat unfortunately only lasted 19 months (one month out of warranty) before tearing and even though the trampoline had only been set up for 17 months the company refused to see this as a warranty claim. It took almost 4 weeks to get a response initially from them (and that's only after I rang and re-emailed numerous times!), and then they state anything after the warranty period is general wear and tear. Very disappointing that the mat seems to only last until just out of warranty. Clearly not a well made product! Now we have a frame sitting in the backyard and 2 unhappy young children. Will definitely not be purchasing from this company again. Highly recommend to NOT buy from this company!
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Find out how Premier Trampolines 12ft compares to other Trampolines
Know better, choose better.
Andrea Nelsonwarragul
- 12ft
- Verified purchase
Great Trampoline couldn't be happier with our choice
We purchased the 12ft Premier Tramp after much research and we couldn't be happier with the quality. After comparing trampolines on the market and friends suggestions I wanted a good quality tramp (better quality than just a cheap one) as our kids are little and we want it to last them for years. The ladder is very sturdy and solid, the whole product looks sturdy and sound and of a high quality. The net is outside the padded spring area so unlike friends of ours who have trouble with kids running around outside of the netting we have the kids s...Read more
afely inside the whole tramp. The safely netting is well supported and it doesn't sag or drag onto the trampoline. Great communication from the company regarding shipping and I love that we can get replacement parts and have a great warranty. Highly recommend this company!Similar opinion? Write a review on ieatwords.com.au!
Disappointed
Unfortunately our springless 12ft trampoline did not survive 3 Aussie Summers as the springless mat and pad perished and on contacting Premier the best price for a replacement mat and pad was $288, the cost of a new trampoline! 2 very unhappy kids and now we have a frame sitting in the backyard as we work out what to do.
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mumoftwoboysWarrnambool
- 2 reviews
Great value for money
We reviewed and compared many trampolines. We settled on two brands that were more expensive than Premier but when we went to order just before Christmas they were both sold out. We purchased the Premier 12ft package at a great price. I read the reviews on here and wondered if a few of them were legitimate seeing as though the dates are all so close together but anyway took a chance and one month in our little boys are loving this sturdy tramp. We are in a high wind area so it will be interesting to see how this holds up. So far so good though,...Read more
it seems sturdy and well built and Santa had no trouble assembling it. My only gripe would be they don't sell the under tramp skirt net...having small kids who don't understand not to walk under it means we need to keep close watch on them which is a tad annoying. If they understood not to walk under there it wouldn't be an issue though! EDITED TO ADD: Almost 12 months on and it's still in perfect condition. Boys have had the hose with bore water on it and golf clubs and trucks and swords etc and no rips or any problems. Still very happy.Similar opinion? Write a review on ieatwords.com.au!
Great product
Bought 4 months ago a premier 12 ft spring trampoline from the warehouse in North Geelong for our holiday house in Ocean Grove . We had a basketball ring added onto our order which was a great idea . This summer is going to be that little bit more fun now that we have this cool new edition to our backyard!
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ShazminGeelong
- 2 reviews
- 6 likes
Awesome Product
Researched trampolines extensively and found our 12ft Premier Trampoline to be the best value for money. Ideal size for my 10 and 11 year old girls. They're able to practice their gymnastic flips and are getting an extensive workout at the same time. The pads are extra thick and the net is more durable than the average trampolines I've seen. Puts my mind at ease knowing my kids are safe while jumping. I highly recommend these trampolines and the team at Premier are so helpful and knowledgeable.
Installation much easier than I thought it would be!
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Scott
Progress report after 18 months: happy with the bounce quality and it has withstood having a small army of kids on there at a recent birthday party! The stitching on the safety padding that covers th... Read more
e springs has started to tear in some places so not sure how long it will last before needing replacing - have enquired with the company to see if it's replaced under their warranty. Small areas of surface rust & a bit of a squeak in the frame but nothing that stops the kids (young & old) enjoying it. It gets used pretty much every day by our family so not disappointed in spending the extra to get a quality trampoline. Like most trampolines the safety net is closed with a zip but there has been occasions where the kids have forgotten to close the zip & twice fallen out (fortunately no major injuries). This is purely a user fault but I know of other trampoline designs like the Vuly where the entry through the netting has an elastic 'self close' (although my friend has a Vuly & isn't overly impressed with the bounce quality).