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Princess Cruises Ruby Princess
See the Best Cruises in 2022 as rated by Australians on ieatwords.com.au.
challissydney
- 11 reviews
- 10 likes
very nice cruise 1st timer ruby princess
1st princess cruise in 8 years,felt like stepping into a luxury hotel.
whats not to like?
a abscence of kids is nice,pools are heated, movies under the stars,exellent sound and screen,
food aplenty,cafe coffee better than any sydney cafe,without the attitude
get a coffee card for 15 first day
never bored,only a 6 nighter.shows are so so,good dancers,but themes are all over the place,,dancing camels,zorba the greek morphs into disco...
seen small seals swimming off the coast,dolphins
cabin mini suite-club class perks for me.worth every cent
ho...Read more
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Newcastle181818Hunter Region, NSW
Worst Call Centre Experience
I have had over 2 hours of phone conversations across 4 consultants. 2 of which told me that I could swap 2 people with another 2 people in our party of 4 cabins. The 3rd consultant ‘made the change’. We were then locked out of one of our cruise personaliser bookings. The fourth consultant that I spoke to told me there was absolutely no way that they could change passengers without one original guest remaining in the room. And told me that the other consultants phone conversations would be listened to for coaching purposes, because she had give...Read more
n me incorrect information and we now had duplicate names in two or our cabins. They then couldn’t correct it back to the existing bookings, and had to pass it onto another team to try and fix, which could take up to 3 days. They then said once we are on board we can swap all we want (“as long as the staff onboard are okay with it, people do it all the time, but they can say no”). Honestly one of the biggest stuff arounds I have ever experienced. I have never dealt with this level of unprofessionalism and poor customer service. It makes no sense at all for us to be able to make changes onboard, but not before we actually get on. Surely it’s easier for everybody if we do it now to save the hassle for all guests and staff on board. To make it worse, it’s most of our party of 10’s first time cruising/leaving the country, so everyone has been really looking forward to it. If i could cancel without forfeiting all of our booking fees I WOULD. Do not recommend cruising with Princess at all. These interactions have left nothing but a bad taste in my mouth, so disappointed.Similar opinion? Write a review on ieatwords.com.au!
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