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Princess Cruises Sapphire Princess
RobPerth, WA
- 3 reviews
CONCERNED
Paid a deposit for cruise next year and received a final notice of the payment date with the wrong amount of deposit paid in their favour.
Have emailed them a copy of the receipt showing what I have paid a few days ago and still waiting for them to adjust with the correct amount.
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Antonia and PeterMid North Coast, NSW
Lovely cruise, Food very poor
My husband and I traveled on Sapphire Princes on the 27th July 2022 to 10 August, leaving from Southampton to Portimao, Cadiz, Sete, Ajaccio, Malaga, Ceuta, Lisban and Back to Southampton.
Fantastic trip best ever, great staff and fabulous shows. BUT the food was extremely disappointing, sent the dishes when fine dining back several times, like all the other quests we spoke too. Food is part of your holiday, we have been on other Princes cruises and food fantastic.
We are now booking another cruise but not with Princes again,London to Sydney, we will either go Cunard or Celebrity, pay a little more and have real fine dining with great food.
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Brad
- 2 reviews
- 1 like
No Loyalty, booking process
Explained we have sailed 4 times previously, got 8 cabins booked for this cruise, my cabin mate had an accident broken sternum, asked for a possible reduced rate on a 9th cabin, even if not sold prior sailing, NO, the tone offensive, dismissive, understand its a business but some loyalty would be nice.
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RosieSydney
- 5 reviews
- 1 like
Captain chaos was in charge
Recently did a 14 day cruise from Hong Kong to Singapore . The ports were great but a few issues re logistics etc were encountered . I blame the staff captain and captain aka captain chaos for the hiccups . I was on diamond princes in May and it was perfect .
The captain blamed the changeover from the Chinese season but his excuses should not be valid it was his management that caused the problems, felt sorry for the coal face staff . Food was good and ports very good . An enjoyable cruise but this ship needs logistics training .
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terryadelaide
- 5 reviews
- 1 like
drinks package
Was looking at all the questions on the booze packages etc. Have look at the review I posted about Saphire Princess cruise I did in april this year from Bejing to Singapore, maybe will help Happy cruising to all
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terryadelaide
- 5 reviews
- 1 like
was ok
Went on the Beijing to Singapore cruise April from Beijing .Got balcony cabin for about $1900 AUD last minute deal so was good value for long cruise like that.Was ideal for restful time as older set, not many youngies or kids if that is your thing. Early morning very quiet poolside and gym .Food all meals everywhere was very good.As usual on cruises tours and alcohol prices exorbitant .Overall the cruise very enjoyable and good value for holiday dollar. As usual you pay to learn as I found that if you wanted instead of paying out for tours, wha...Read more
t nobody told me that alternative shuttle buses to places operated at quay side.Very good example was the port in Thailand where instead of paying quite a price to travel 2 hours to BKK you could travel to pattaya in 30 minutes for$8 each way, which I did and forfeited the pre booking amount I paid instead.Speaking off tours I would never pre book tours would take a chance and see what I could arrange on arrival, especially Beijing tours to the great wall tour.Lastly the mis information passengers received on board was quite bad, I relied on the cabin steward for factual info regarding arrival times in ports etc.But I would travel on this ship again as I heard it was going for a refit soon .Forgot to mention when happy hour is on you can buy one drink and pay $1 for same drink, but this is not restricted to just happy hour in the bar you can buy a few bottles and pay $1 for same each and take them away, also applies to bottles of wine too beats their drink package hands down (was a bit of secret not divulged by other staff in no happy hour bars pushing the package )Iheard about word of mouth on day 4 or 5Similar opinion? Write a review on ieatwords.com.au!
PEEVED PRINCESSERCoolangatta
- Verified customer
"Princess Pirates" of the seven seas!
Paid fare-double for a single, I though that was it!
Not so! Once on board you pay and pay and pay! Anything good attracts extra charges!
No free WiFi! Cost USD 6.90 per day.
Cover charges: USD 25 to 40! Per day for restaurants, child free zones, spa entry, not services, many others!
Shore excursion not delivered at all as advertised! Only 30 percent refund paid! Excuse: company policy!
Beware the princes pirates, none of these extra charges were shown before departure!
Princess, not "come back new" should be "come back fleeced".
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BryanMelbourne
we will sail again
We have just returned from our cruise 28/1to 10/2/2015 Thailand, Malaysia, Vietnam "Grand Adventure ". Our two night stay at the Swissotel Singapore was nice.
Boarding the Sapphire Princess there was an unexpected surprise because we had booked a Mini Suite and where upgraded to a larger suite c104 .
My wife is a platinum -, and I am a elite Captains Circle member . we were treated to luxuries we had never before so for that we like to thank you .
Our tours wereprebooked and we enjoyed them too.
Now here is our problem : we bought one ...Read more
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Questions & Answers
Jimbhoyasked
Is there tea and coffee making facilities in cabins and are soft drinks free?
1 answer
can't help you sorry, haven't been on board yet. Maybe someone else can answer your question.
Jimbhoyasked
How much is drink package we are doing 11 nights. also can we pay our gratuities before hand?
2 answers
We have always done drink packages on previous cruises however have decided never again. Recently did Alaska cruise and my husband bought package and I didn’t to test it out. Long story wasn’t worth the nearly aud$100a day we paid so depends I guess where you are from. Anyway most days we spend on land. We are going on another Princess cruise in December and this time will pay as we go. I have found though Princess really expensive. In comparison we did Celebrity cruises to NZ a few years ago and they win hands down so far as fav cruise and often offer free beverage package I’ve noticed.
Thanks very much for your reply
Marie Smithasked
Sapphire Princess is advertising the drinks package for October 2022 as $US59.99 + 18% service charged which brings it to over $US70 per day. total being $AU103 per day which is ludicrous. It is the dearest drinks package I have come across. Is there some mistake? Do the drink packages go on sale at all?
Thank you for any help.
Regards
Marie
1 answer
No they don’t go on sale as we monitored it for a long time prior to our Alaska cruise. Def don’t do it. Pay as you go you will save money. We tested it out.
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