Had this repaired over 5 time already in the past 2 years. With that amount of money may a well have spent it on another hot water system. Customer service was not helpful at all either. Would not recommend this brand to anyone.

installed Nov 2017, and the compressor has blown up, no hot water over weekend and no customer service contact, finally tech turns up to say compressor needs replacing and has to come from the East ... what the? could be a week or more>...... never again ridiculous unreliable clearly everyone's compressor are blowing up so wouldn't you have some available within the STATE !!!!!

The compressor died after 15 months still in warranty and the service to have the part replaced is completely terrible with still waiting no tracking or timeline when it will arrive or be fixed for Hot Water no answer on 1800 number only voicemail

1 year old and it is a boat anchor.
The customer service from these people is appalling. The attitude is to blame the installer, the circuit breaker, the process of contacting them and even Telstra!
The product is noisy and intrusive in the summer months when unit cuts in and out throughout the night. we have to close off the windows on the side of the house that the heater is located to shut out the noise.

Apparently a short life span on these units seems quite common. Ours is not even 5 years old and now dead. I had a perfectly operational element unit removed to be replaced with this. Disappointed would be an understatement, it feels as though I have been conned by a travelling salesman. Save your money and by something with a good reputation.

Purchased unit in Nov 2015 now May 2022 the compressor dies of course only two year warranty what a waste of money and time. Would never recommend this product to anyone

Installed mid 2016. Started infernal noise late 2018. Out of warranty after 2 years. $120 for technician to tell me it will cost $1100 to replace the compressor which comes with a maximum 1 year warranty

Heat pump was the another dodgy choice made by the builder.

I'm having this piece of scrap metal removed today and replaced with something realiable and hence truly energy efficient in the long run.

I can't believe installation of such a piece of rubbish counts towards basix points. What a dumb box ticking exercise.

Sold to us as being a quality product 3.5 years after being installed compressor is dead $1100.00 to replace go with a quality brand quantum is not quality at all

Hi I've had my Large quantum heater for 13 years, sometimes does 10 showers a day and it's freezing here in winter. But you have reminded me to check it and get it re- Gassed suggested by a plumber years ago.
Looking at all the complaints wonder if different models have more problems??
Also only paid about 1400 a rebate on $5000,
really it's done well

Just over 7 and a half years old. Came highly recommended by an energy advising company. Would last between ten and twenty. A heath pump hot water system apparently is still a economically great system, but our Quantum system has completely rusted through, leaking everywhere. Was sold as a top brand. Do yourself a big favour, buy a different brand!

We purchased a 340L heat pump in 2011 cost was $5000 less rebates. After six year it has developed a gas leak and we are told it is not repairable. Expensive unit for over 6 years. We won't go back there again. Reviews were on the good side six years ago - now negative comments override the favourable ones.
Graeme

If you want a quantum product don't expect more than 5 years use out of it.. Ours started rusting within twelve months, and they won't even reply to emails or phones calls. They assured me it we would get ten to fifteen years use, out of the over four grands worth of heater, we got less than six years.. This is one Company I would steer well clear of, if you want a reliable honest deal. It definitely won't be from them..

Quantum is the most ignorant Co. I have ever had the misfortune to deal with, They don't back up their products, they NEVER return promised calls or answer emails.. I would use cold water before wasting money on their products. Treating customers who have spent hard earned money on their heat pumps, the way they do is nothing short of disgusting..

Just received a letter dated 23/12/16 saying that my Quantum Heat Pump is now ten year old and that it might require additional service or replacement. When is is replaced, it will NOT be with a Quantum product. I have had to spend a fortune on repairs ---$247.50 on 5/4/13, $375 on 21/3/14, and $700 on 6/5/15. My previous off-peak service went 19 years without a call out

I had a gas storage hot water system. The gas bill was so high upto 300 dollar. I have get plumber to install the quantum heat pump hot water system. 270L. I am so happy. My electric bill does not gone high as I was afraid of and my gas bill gone low to 40 dollars. This product is very reliable and highly recommended.

First impressions were good. Good savings on power bill after an initial outlay of $4500.00 it had just paid for its self after 6 a d a half years.
We fisr noticed our water pump cutting in and out a short an regular intervals, thinking we need to replace our pump after 20 years (can live with that) we then noticed a leak in our heat pump. Need a new heater there goes the savings. Were too from here?