Redsbaby JIVE² Questions & Answers

Hi Natasha,

The JIVE 2 range is coming to an end as we have the 2020 range arriving in late February 2020. We have designed the new accessories to be compatible with existing models (like the second seat conversion kits).

Please contact customer care on 1300 344 964 if you have any questions.

RB Team xx

Hi BKL1983,

Thank you for getting in touch and we are sorry to hear that you are having issues with your pram. We recommend that when you are moving from a flat surface to a different incline, to pop the front wheels up and roll over the gutter or ramp using the rear wheels.

We would like to ensure that your pram is working as it should. Please reach out to the team on 1300 344 964 or [email protected] so we can assist as soon as possible.

Brooke - RB Team xx

Hi Lauren,

Thank you for getting in touch

We've got a great video from our Redsbaby You Tube channel that shows the normal movement that your seat and bassinet should have, here is the link for you: https://youtu.be/5oUY2vyK3bw

If you feel that your seat or bassinet moves more than this amount, please take a short video and send it to [email protected] so that our warranty team can investigate this for you.

When assessing the movement, it is important to remember that you're able to move these parts by hand more than they would move naturally when the pram is in motion. There has to be the ability for these parts to move as they absorb the impact of when the pram is in motion.

RB Team xx

Hi A.O,

When you are using the JIVE ² seat liner, you should be able to fold as per normal. We advise that the seat is fully upright and in the forward-facing position. When the seat is fully tucked in, you may need to apply pressure to the tip of the leatherette handlebar to lock the frame.

Please call the team on 1300 344 964 if you have any questions at all.

Brooke - RB Team xx

Hi Tay,

Thank you for your question. The 5 point harness clip does require you to place the clasps into the centre circle buckle and the press or 'click' the clasp back to lock it in place. I have added a video below for you:

https://youtu.be/GRKaOwx4hjE

Please call the team on 1300 344 964 if you need any further assistance.

Brooke - RB Team xx

Hi Kurtis,

Thank you for your question, this doesn't sound like normal wheel function as they should continue to roll on different terrain (within reason) and shouldn't become stuck or be off the ground if you are on a flat surface.

I would urge you to reach out to customer care on 1300 344 964 (Mon - Fri 9am - 4.30pm AEST) or [email protected] so we can assist in resolving this for you.

Brooke - RB Team xx

Hi Emre,

Thank you for your question. The 5 Point harness buckle on the Redsbaby JIVE2 requires you to place the buckle into the circle clasp and then you need to press down (or towards where baby sits) to lock the clip into place. Please be in touch with customer care on 1300 344 964 or [email protected] if you need any assistance with this feature.

Brooke - RB Team xx

Hi Behnaz,

Thank you for your question. The Redsbaby JIVE and METRO are designed to be easy to use and easy to clean. Each of the material components is removable and each has their own care label to follow. We can recommend the seat liners as an easy way to keep the seat unit clean and the liners are easily removable and washable.

Please be in touch with customer care should you have any further questions on 1300 344 964 Brooke - RB Team xx

Hi Holly,

If you are referring to the second toddler seat on the JIVE tandem, this seat doesn't recline. It sits as a static semi-reclined position which is great for your toddler when they are awake and also for naps on the go. Please be in touch with customer care on 1300 344 964 if you have any further questions :)

Brooke - RB Team xx

Hi Kate,

Thank you for your question about the JIVE². Redsbaby prams have been designed for urban use and provide great performance on all terrain i.e. going for walks over gravel, grass being out and about (sidewalks).

Our prams (METRO and JIVE) both come with four-wheel suspension, which is based on an internal spring system (within the front wheel housing and the rear wheel axle).

Other features of the wheels which provide the best performance includes:

*Front swivel wheel locks: stability on uneven terrain and long distances
*Four wheel suspension: easy push and a smoother ride
*Four wheel design: optimum weight distribution, providing more stability on curbs and uneven surfaces

I hope this helps :)

Brooke - RB Team xx

Hi Marnie,

Thank you for your question. When using the JIVE² in tandem mode, the bassinet does need to be in the upper position. You can also use with a capsule in the upper position and of course, the seat. Please be in touch with customer care if you have any questions on 1300 344 964.

Brooke - RB Team xx

Hi Nita,

Thank you for your question. We have loads of happy families using the pram in tandem mode. The seat has a 17kg weight limit. You can fit a full sized nappy bag in front of the fold bar so you still have the beauty of a single-sized pram which can hold a second seat and still has room for nappy bag storage. Please check out the videos and photos on the website for reference. We also have demo days and encourage customers to bring their toddlers along if you would like to try them out in the toddler seats.

https://youtu.be/E4yEr8wNupk

https://www.redsbaby.com.au/explore-jive2/

https://www.redsbaby.com.au/find-a-demo-day-near-you/

Brooke - RB Team xx