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Reviewer Photos & Videos
SarahMelbourne
Amazing staff
The staff at Results Laser Clinic Southland are incredible. My therapist and the assistant manager there always go above and beyond for me each and every time I enter the store. I am always greeted with a friendly welcome and smile, they are always presented well and always put their customers and clients first.
I will not go anywhere else for my treatments and I have refered all of my family and friends to the clinic, and they have all been amazed with the customer service and professionalism of the staff there. Thankyou Alysha and Simona for everything you have done for me, and the confidence in which you have given me due to the amazing service/treatments I have from you girls
1 comment
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BaharehSydney
They gave some wrong informations to their client
I initially purchased 6 sessions for the cost of $540 at the Parramatta clinic for dark circles around the eyes. When I went for my first session today, they told me i've booked for eye lifting treatment and they don't have any treatment for dark circles around the eyes. I was so upset as i received the wrong informations 2 days ago and they've booked me for the treatment which I don't need it at all. I asked them for refund but they said they don't do it. Then the lady tried to give me another wrong informations to transfer my booking to 2x ch...Read more
imical peels and 2x LED light therapy only around my eyes by saying it's a good treatment for the skin around my eyes. I can't understand why they keep advertising something when the client doesn't need it at all as my eyes are fine and my only concern was the black circles around the eyes. Now I have to think and find something else to use my money for it as they don't refund it if it's still they mistake. It's how they ripoff their clinet.
1 comment
Results L.Results Laser Clinic
Hi Bahareh, Thank you for you taking the time to share your feedback. On behalf of the team, I sincerely apologise for the inconvenience caused. Your skin priorities are our priorities - and to assist... Read more
you further we have directly messaged to discuss your experience. We look forward to providing you with a resolution. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
TinaSydney
- Verified customer
The most manipulating and dishonest staff
I initially purchased 5 full body sessions at the Hornsby clinic and when I went in for my first session I told my technician about my problem areas and was assured that by the end of my 5 sessions I would see a significant reduction in my hair growth. After my fifth session when I raised concerns about my hair growth increasing instead of decreasing I was told that I needed at least 5 more sessions before I would see any results. At this point I was desperate to get my hair growth back down to what it was initially so I took the technicians ad...Read more
vice and bought 5 more sessions. 10 sessions later and I now have more hair than I started off with and when I brought this up with another technician she told me that because I had darker skin and dark hair another laser machine (available at you city branches) would've been more effective and that the settings used during my sessions were not high enough. I should have been told this before I started my sessions because they would've known then what machine was best suited for me and when I told the technicians that I couldn't feel anything on the settings they were using they dismissed my concerns and told me that it was the highest they could go. Furthermore, on many occasions I was ignored and spoken to in a very rude manner I have had many technicians throughout this process, I have had to go back for missed spot after almost every session and have heard many different excuses for my lack of results. Not only do I believe that this lack of consistency is very unprofessional but the fact that for sales purposes I was sold 10 laser sessions and after spending thousands of dollars my hair growth is worse than what I started off with shows that the job is not been carried out properly. I not only went to another laser company to get a second opinion, I consulted one of Results Laser Clinics' employees and when I told them about my situation I was told that because the settings weren't right, not only was hair growth stimulated, the existing hair could not removed. The fact that these technicians give false information and advice to customers just to push their sales is extremely unethical especially when it concerns young women dealing with insecurities with their skin and and their image. I hope that anyone considering Results Laser Clinic stays well away and chooses a different company that has their morals in check. I would not recommend results laser clinics to anyone. I made a complaint through the company initially and was blatantly ignored then went through fair trading and the company refused to contact them too so now I have to take legal action through tribunal. This just goes to show how unprofessional this company is and reflect to the poor level of service they provide considering how dismissive their management is.1 comment
Results L.Results Laser Clinic
Hi Tina, Thank you for taking the time to share your feedback. We apologise that you have had a disappointing experience at Hornsby Results Laser Clinic. We understand that you have taken action throu... Read more
gh tribunal - however we have privately messaged you to discuss this matter in detail. We look forward to speaking with you. Kindest, Results Laser Clinic
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Rude staff
Rude staff members, I was only 3 minutes late to my session and they made me wait and after a while they rudely telling me that I was late and they cannot do my treatment
they treated me disrespectfully and I and my friends will not do anymore sessions with them.
What a waste of time, I wish for them to close down
1 comment
Results L.Results Laser Clinic
Hi Saaaa, Thank you for taking the time to share your experience. Your feedback is important to us - so we continue to improve our services we have privately messaged you to discuss your experience fu... Read more
rther. Looking forward to speaking with you. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
DonnaSeaford
Dont
Treatments...laser brazillian...still have a patch that has obviously been missed during treatments after 10 sessions...not even the hairiest part!
Injectables.... $800 later crows feet still there and after 2 months forehead is already moving...have already been back once...just charged me for more....had injectables many times with much better RESULTS
1 comment
Results L.Results Laser Clinic
Hi Donna, Thank you for taking the time to review Results Laser Clinic. We are sorry that you don't feel Results Laser Clinic have met your expectations. We have privately messaged you to discuss your... Read more
treatments further. Looking forward to speaking with you. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
Terrible experience
I went to the clinic at Forum Belmont on 29/10/18. I was trying to do the hair removal laser on my lips, chin and nose. Before starting to do the hair removel laser, the staff ([name removed]) tried to shave a little bit hair on my nose, she was very rough and injured my nose almost as soon as she started the job. My nose was bleeding. We stopped the hair removal treatment. I sat outside and kept putting pressure on the wound. I thought I would go home when the bleeding stopped but it was still bleeding after more than 30 minutes waiting. I wen...Read more
t to see my doctor right away (still bleeding), get a professional treatment and medical certificate; I reserve my legal right. When I went to the clinic, my purpose was to make myself look better. However, the inexperienced/not well-trained staff made me walk out with an injured nose, which was ugly. It was a horrible experience and I truely think Laser clinics should provide compensation for my physical and emotional suffering; plus, my medical costs, travel costs, earning lost (I originally should go to work in the afternoon) and the time I spent. In addition, with a bend aid on my face affects my social life tremendously. The staff [name removed] who I found out was a manager later on told me that she will discuss with her boss about the compensation and call me back. It has been two days. I haven’t received a call from them, which shows their irresponsible and careless attitude.1 comment
Results L.Results Laser Clinic
Hi Kate, Thank you for taking the time to share your feedback. Unfortunately Results Laser Clinic do not have a location at Forum Belmont. We are sorry your experience did not meet your expectations w... Read more
ith the aforementioned business. As Results Laser Clinic are a separate entity to the Forum Belmont clinic you are reviewing, we kindly request for this to be directed to the correct business. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
Unpretentious and proffessional
All the therapists at the Chermside store are so kind and not intimidating with plastic looking faces like laser clinics Australia. They have not sold me useless products like the former mentioned and I will never go anywhere else because they always give me information and the science behind services they recommend.
1 comment
Results L.Results Laser Clinic
Hi Jess,
I hope you are well and thank you for taking the time to review Results Laser Clinic.
We are thrilled to hear our passionate Chermside team have provided you with a 5 star experience.... Read more
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Don't pay before receiving treatment.
No idea of the legal basis behind their refund policy. They blindly follow policy without using common sense. I was medically advised against having treatments which means their non-refund policy is moot. They still wouldn't give my money back. $130 seems to be worth losing a long term customer (my wife) and recommendations. Don't bother and if you do don't pay before receiving any treatment.
1 comment
Results L.Results Laser Clinic
Hi ArtZ,
Thank you for taking the time to review Results Laser Clinic.
It is disheartening to hear we have lost a long term customer. We have contacted you directly to discuss further.... Read more
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ImanoAuburn
- 2 reviews
- 1 like
Results laser needs a new system
I have been at results laser for years. I purchased a package in 2014. When I came to do a session this year, they said it had expired and I had no more left. What a joke, they took my money and I didn’t get any service out of it. I continued to go to results laser in parramatta, I have been paying $150 for full legs, Brazilian and underarms for the last 4 sessions, I come in today on Saturday the 27th October and they want to charge me more. Claiming that it was on special and apart of a package, I have been paying full price for it all of 2018. I refuse to purchase any more packages and they Calim that I’m ripping them when my previous payments show I have always paid 150. Seriously get your system and people checked.
1 comment
Results L.Results Laser Clinic
Hi Imano,
Thank you for taking the time to review Results Laser Clinic. We have contacted you directly in the attempts to investigate your packages further. We look forward to providing you with a resolution.
Kindest,
Results Laser Clinic
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XenaHVictoria
- Verified customer
Worst possible experience - do not recommend
Horrible experience. Had one of the staff members roll her eyes at me and argue and carry on in front of others. No customer service skills and no people skills. Would not return and will not recommend to anybody.
1 comment
Results L.Results Laser Clinic
Hi XenaH, Thank you for taking the time to review Results Laser Clinic. We sincerely apologise that your last experience at our clinic did not meet your expectations. To ensure we direct this review t... Read more
o the correct location - we have privately messaged you to discuss your review further. Looking forward to hearing from you. Kindest, Results Laser ClinicSimilar opinion? Write a review on ieatwords.com.au!
MelMelbourne
Itchy & uncomfortable!
I have been receiving laser treatments from RLC since the start of the year and have always had issues with the way my skin has reacted post laser treatments. The therapist did not give me any type of advice in regards to my skin being irritated and she just said it was because she shaved over the skin prior to lasering the area. I do not feel as though they used the right setting on my skin type according to the Fitzpatrick skin chart.
1 comment
Results L.Results Laser Clinic
Hi Mel,
Thank you for taking the time to review Results Laser Clinic. We are sorry that your last experience at Results Laser Clinic did not meet your expectations. It is with your feedback that the ... Read more
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Rude, terrible terrible
I’ve been going here for about seven years - not actually - for simple laser hair removal treatment. fiest four years or so I had a few regular therapists so got to know them and they got to know me. Last three years the company has gone progressively downhill, I haven’t seen the single therapist twice - a new girl every time I’m in and each is more and more rude and, to be frank, more bogan than the last. If you want polite service, go elsewhere!!
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AlissaMelbourne
Service and price rip off
I went in to the newly opened Airport West clinic to enquire about laser for the face. The therapist said it's normally $60 but if you buy a package of 6, 8 or 10 sessions, we can do it for $36 per session. So I said I'd think about it and she replies that the price is for a limited time. When I asked how long for, she said she wasn't really supposed to offer that price but she would do it as a once off if I purchased that day. So given the impression of a once in a lifetime opportunity, I purchased 6 sessions. I told her I'd come back for my ...Read more
first appointment, she says why not do it now? So I capitulate once again and go in. She tells me to remove my makeup. I do. Lie down. Zap zap zap. Put some of this gel on. See you outside. Cold and clinical. Less than a week later, price of sessions advertised as $29 per session. I give some feedback to the store, the state manager phones me saying she's really sorry but all they can do is honour the $29 on any further sessions I might purchase after the initial 6 because they "can't amend the system", "the therapists don't know what offers are being released" blah blah blah. Once bitten, twice shy. Wouldn't recommend to anyone.Similar opinion? Write a review on ieatwords.com.au!
lillydngMelbourne
- Verified customer
I came back because of my therapist
Therapist was passionate and treated me like a true queen, i left to go to another place for the cheaper prices, but they say you get what you pay for. i went back to the laser store and i have seen a few now but they all are amazing and i would never leave again. Thankyou girls if your reading this, your really changing lives
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My therapist is amazing!
Huyen has been my laser and skin therapist for a year now and I can honestly say she is absolutely amazing! The customer service and just the service it self is just amazing. If you come in to the Preston clinic in Northland ask for her you won't be sorry.
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Amazing service
Rita from Brunswick results laser delivered exceptional customer service, felt very comfortable. Definitely be back to have treatment with her! Thank you
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Not a great experience
I went into the highpoint store where I'd been having treatments before I fell pregnant. I was told I had a few different treatments left and owed a little bit of $$. Made an appointment paid the owing money went into the treatment room thinking I was getting 3 different laser areas done to be told no you only have not even half of what I was told left. I said ok. I'm not one to argue even though I wasn't happy. Had my treatment done the girl barely spoke to me.
2 weeks on and the laser hasn't worked this is now the second time from this store...Read more
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Catiehallmelbourne
One of the better ones that i have been too
Results Clinic is one of the better ones that i have been too. The prices are great, suits me well.
only downfall is i can only do late nights but they are always booked out and theres aways a wait on weekends. I always see them super busy so i try to avoid it on the weekend.
they greet you and care about you compared to other clinics that i have been too.
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Amazing!
I have been attending Results Laser Clinic at Northland since May for my laser. The girls have been amazing, very friendly and make you feel comfortable. I highly recommend them to anyone looking at getting any service done.
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Dodgy practice
Predominantly focused on making a profit. Managers have very little if no proper understanding of the medication schedules & no great concern for adverse affects on the clients. I would stay well away from this mob.
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Questions & Answers
Tanyaasked
Anyone has done acne beta peel? Just wondering if it is good or not. Cheers.
1 answer
Results L.Results Laser Clinic
Hi Tanya,
Our Acne Beta Peel uses a combination of the active ingredients Salicylic Acid and Dioic Acid to treat:
o Clogged/congested pores
o Acne
o Pimples & Inflammation o Comedones
We recommend booking in a complimentary consultation with our expert therapists who can assess your skin and develop a plan for you. You are able to book by calling 1300 722 432.
Kindest,
Results Laser Clinic
Client Experience Team
Kayleeasked
How were the laser hair removal treatments at the Warringah Mall location? wanting to try laser for the first time and am very nervous about it.
No answers
Mickiasked
I would like to know if the acne package shows results. During my consultation, the staff member did not listen to what I was saying and just wanted to upsell products rather than see if they are suited to me.
2 answers
My face became awful after the treatment. So disappointed! Yeah you're right they just wanted to sell the services that they offer but they dont know how to care their customers.
Results L.Results Laser Clinic
Hi Micki,
Thank you for taking the time to send through your question. We are sorry to hear you were left feeling disappointed.
Results vary from each client due to skin type and priority areas. We have a dedicated section on our website to showcase before and afters of acne treatments https://resultslaserclinic.com.au/chemical-facial-peels/
To achieve maximum results, we recommend anywhere from 4 to 6 treatments. Depending on your priority areas you may require maintenance however you will see a significant reduction.
Please advise if I may assist you further.
Kindest,
Results Laser Clinic
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Results L.Results Laser Clinic
Hi Sarah,
ly provide 5 star customer service. A big THANK YOU for referring your family and friends - be sure they mention your name upon booking! We look forward to pampering you. Kindest, Results Laser ClinicI hope you are well and thank you for sharing your experience with Results Laser Clinic. Our passionate Southland team were thrilled to hear of your feedback and will endeavour to consistent... Read more