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jackTerang
Useless piece of junk
This system wont work in the daytime when the sun shines on it. I can't find a plumber who has any clue how to fix it. I would love to know the secret for why this fault exists. I have replaced the power point outside and the gas pressure has been increased but still no luck and no hot water unless its dark outside.
1 comment
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Unit is not delivering hot water
The capacity is good, but it’s not hot. The shower temp in morning is ok, not hot, but at night it is at best Luke warm. Plumber tells me it is working to spec but if this is spec then sorry but I would not recommend it. Rather frustrated and disappointed.
1 comment
Rheem A.Rheem
Hi Daryl,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelatio... Read more
[email protected], referencing this feedback, our team will be able to assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
Been good till now
Have been happy with the unit since we moved in. No issues with the unit itself. Unfortunately it was Rheem customer service we found disappointing. We would have had to wait 4 days for a repair with Rheem. We had hoped for a better response considering the cold winter weather & our young family. We ended up replacing within 24hrs with a Rinnai. Hopefully their service will be better should we require it.
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Find out how Rheem Continuous Flow 24 (871624) compares to other Gas Continuous Hot Water Systems
Know better, choose better.
James T
- 2 reviews
- 4 likes
Really poor, doesn't hold heat
My wife and I have bought a house that has a Rheem integrity 24 already installed.
After our first week we thought there was water problems. Have spent a long time trying to find out what the problem was, but now 1 1/2 years later I've found it constantly cut's out.
Very dissatisfied as purchased my house for a far price as it was supposed to have good quality gear.
1 comment
Rheem A.Rheem
Hi James,
If you would like us to contact you to investigate the issue, please email your contact details through to [email protected], referencing this review, our team will be able to assist you accordingly.... Read more
Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
GeleweAU
- 3 reviews
Like others, I’ve found it really disappointing.
I’ve moved into a property which had this already installed and it’s just not hot enough. It takes ages to heat up then when it finally gets there it’s not hot enough to rinse or wash dishes, soak stains, cleaning, etc. This also impacts greatly on water pressure when using hot water. From a safety perspective I guess it’s a good option, but surely the ability to change the setting would be better.
1 comment
Rheem A.Rheem
Dear Customer,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerre... Read more
[email protected], referencing this review, our team will be able to assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
TomGreater Melbourne (Outer), VIC
- 4 reviews
- 2 likes
Avoid at all costs - heap of junk
Problem from day one is it takes a long time for hot water to flow. Hot tap has to be on high and once hot water flows any adjustment of the cold tap makes it run cold. Not practicable and not fit for purpose. Rheem say it's normal. Why does Rheem produce a unit that's not user friendly? Surely, they must be able to adjust the unit so the burner operates on low flow rates. Not happy Jan. I note a lot of unhappy customers are concerned manufactures warranty has or is about to expire. Don't be concerned about that because you are protected by consumer warranty law. If you not sure how it applies google it and certainly don't be put off by Rheem telling you it's out of warranty.
5 comments
Rheem A.Rheem
Dear Tom,
We are sorry to hear about your situation and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelations... Read more
@rheem.com.au, referencing this review, our customer service team will contact you to assist accordingly.I received a call today (31/5/2017) from a lady in customer relations who seemed genuinely interested in resolving this issue. She said she will speak with management and call me back. I feel I will... Read more
receive a call back however I bet nothing is done to fix the problem. I expect there will be excuses that this is the way the unit is designed and operates . It's interesting no mention is made in the owners guide that the hot water tap has to be running at a high rate for the unit to operate and even a slight adjustment lower will result in the heater switching off with resultant cold water. Presently, this unit is not fit for purpose. If this matter is satisfactorily resolved I will post the outcome and praise Rheem but I don't expect that to happen.No response from Rheem yet.
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AnthonyWandong
Not happy!
This product has not beeb reliable since day one,
We have had the rheem technician come out three time and all three visit he has said that he can't find what is wrong with it. He is either useless or a good actor, because from what i can see here rheem have nothing but promblems with their systems!!!!!
At one time the technician said to my wife tgat he changed the panel? He didn't change anything! Than he said it was the temping gauge valve which cost me $175.00 for a plumber to come and replace, even that plumber told that he doubts that w...Read more
1 comment
Rheem A.Rheem
Hi Anthony,
We appreciate your feedback and would like to investigate the issue. Could you please send your contact details through to [email protected], referencing this review, ou... Read more
r customer relations will contact you to assist accordingly.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Theo Tasked
I have a rheem 24 continuous flow gas hot water system. The rheem integrity controller flashes the number ‘10’ now when the hot water is turned on, then goes back to temp setting of 42’C when water off. Water remains hot when number 10 appears. Any ideas?
2 answers
Rheem A.Rheem
Dear Theo,
We encourage you to contact our customer service team on 13 10 31, referencing this question, our team will be able to assist you accordingly.
Kind regards,
Rheem Australia
Hi Theo. I don't know the answer to your question but Rheem have sent you a message which will hopefully solve your problem.
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Rheem A.Rheem
Dear Jack,
We are sorry to hear about your experience and our customer service team would like to investigate further. Could you please email your contact details through to [email protected], referencing this review?... Read more
Kind Regards, Rheem Australia