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Reviews

(195)
(23)
(7)
(3)
(10)
  • Build Quality
    4.4 (44)
  • Value for Money
    4.4 (43)
  • Cleaning & Maintenance
    4.7 (40)
  • Noise Level
    4.7 (39)
  • Temperature Consistency
    4.3 (41)
  • Heating Speed
    4.5 (41)
  • Smells of GasYes (0) · No (41)


Dissatisfied camper

Dissatisfied camperMetropolitan Adelaide, SA

Very disappointed with this unit

published

Very disappointed with this unit. Purchased it and pump direct from Joolca 18/01/17. Used it twice on a camping trip 26/01/17. Shower rose broke so replaced it with after market metal one. Next time I tried to use the unit it would not ignite. Sent back to Joolca on 16/02/18 for repairs. It worked maybe twice again then sat in the camper as dead weight. Tried again recently and again would not ignite. (Joolca suggests maybe a pressure switch). As unit is now out of warranty Joolca no longer back the product. Having used it only about 10 times in 3 years it still looks brand new. I will be cutting my losses, trash the unit and buy a different brand.

Purchased in January 2017 at Joolca.



Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Joolca
JoolcaJoolca

We are very pleased with the Joolca, easy to set up & use works great.

published

Everything works as described, we had a minor issue that was quickly sorted out by the Customer Service department. There was a very slight leak where the shower head screwed on, this was replaced quickly at no charge. The customer service was fantastic, a rare thing these days! They also followed up later to make sure we were satisfied.

Purchased in January 2020 at Anaconda Physical store for $499.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
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1 comment
Joolca
JoolcaJoolca

Thanks for leaving the review Andrew, we appreciate it - glad to hear you're happy with your HOTTAP!

The reviewer stated that an incentive was offered for this review


Very easy to setup and use

published

Great unit and very good communication from staff I've brought two hot taps, double ensuite, ensuite plumbing and about to by another ensuite plumbing set have one setup for caravan other set up permanently out side can't fault any of the products

Purchased for $449.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
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Not happy camper

Not happy camperWestern Australia

Waste of time twice....

published

Purchased in August 2020.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
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1 comment
Joolca
JoolcaJoolca

Absolutely perfect

published

Ordered unit one day it arrived the next day and it's everything it was claimed to be, so I would highly recommend this unit to anyone needing a semi portable/ portable water heater

Purchased in December 2020 at Joolca NZ for $349.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

Tassie Tiger

Tassie TigerSouth East Queensland, QLD

Great Australian Product!

published

Purchased in August 2016 at Joolca for $299.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

With Joolca camping is fantastic!

published

I've only used it once but it works well. It wont get super hot like a house hot water system but then again this is not a shower you stand under for half an hour. The on off switch on the shower head is a great feature and being able to have a proper shower when camping is fantastic.

Purchased in September 2020.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
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Tp920

Tp920

  • 3 reviews

Nice warm shower with a shot of cold

published

Facts- easily goes out with little wind
Also randomly just fails about 10seconds after ignition. Joolca Have instructions on website to block vents as it obviously a known problem... not happy with this product also no phone support!

Purchased in February 2018 at Bunnings Warehouse for $299.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Joolca
JoolcaJoolca

Awesome shower and amazing customer service

published

This shower is better than the one we have at home ! Really easy to use, exactly as described. Very impressed with customer care team who looked after all of my queries quickly.
Havent tried any other camping showers so cant compare this with anything else but very happy with my Jolla, looking forward to a clean camping experience this summer !!

Purchased in November 2020 for $499.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

Never again will I buy one first try didnt heat, Got another one still didnt work

published

Product didnt heat took it back to get replacement that one didnt work either not at all happy with the product or the time it took me to go to the local store to swap them over

Purchased in November 2020 at Bunnings Warehouse for $295.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 1 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
3 comments
Joolca
JoolcaJoolca
Kara F.
Kara F.

Thankyou in the meantime I purchased a different brand and it worked perfectly fine so it couldnt have been how I set it up as I have previously used them

Joolca
JoolcaJoolca

Toni

ToniMid West, WA

Best Bush camp showers

published

Using one for bush camp, I now enjoy camping! This is 2nd unit purchased for our shed shower. Great service, easy to use, very happy so far with my Joolca.

Purchased in June 2020 at Joolca for $429.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

Best Shower Ever

published

I purchased a Joolca Hottap Outing for a recent camping trip to Wunglebung in NSW. I was surprised to discover that they already had these HWS in place set up in a horse float bathroom of all things......so I used theirs!!!
Outside temp was -3 Celsius. Water temp was consistent every time. The shower was amazing. Go Joolca!!!

Purchased in July 2020.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

Bronwyn

Bronwyn

  • 2 reviews

So good!!

published

The Hottap is great for our situation! We live off the grid and only need hot water for a few months each year. It is set up in our open-air bathroom and is working a treat. So good to have instant hot water without having to light the old donkey!

Purchased in August 2020 for $299.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

Beaty

BeatyWide Bay-Burnett, QLD

Perfect little system

published

Great little system when you r free camping no going to bed dirty
I would recommend the joolca hottap to anyone that does enjoy the great outdoors and you will be surprised as to how little room it needs for storing

Purchased in August 2020 for $429.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

DM123

DM123

  • 2 reviews

Great product!

published

Great product. We have a regular hottap also, but all the extra bits that come with the outing are incredible, the pump alone is worth more than the price difference. Company support is fabulous. Highly recommend this company and their products.

Purchased in June 2020 at Joolca.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers
artoro

artoroWestern Australia

Joolca HOTTAP essential piece of equipment

published

I have used the Joolca HOTTAP regularly for the last 3 mths and cannot fault it. After a few adjustments during the setup, I have found it does everything that is required. I confidently recommend this Joolca Hottap as an essential piece of equipment

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

vaquero

vaqueroGippsland, VIC

  • 2 reviews

Brilliant Bit of Aussie Ingenuity!

published

What a great piece of kit this product is! Quality fittings with a rugged construction. Once water pressure and gas flow was sorted we were enjoying warm showers. The only thing that could be improved is having to lower the flow rate to get a higher temperature, but honestly, this is truly a minor inconvenience, and only an issue in really cold weather.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

John Casey

John CaseyFar North Queensland, QLD

  • 4 reviews

Joolca Hot Tap

published

The Joolca HotTap is a remarkable unit, I purchased it in 2015 and is still going strong in 2020. I cannot fault it at all. Water temp stays at the settings I set and the unit will cut off if the pressure gets too low. Fail safe work well.

Purchased in February 2015 for $250.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

The Greatest Travel Companion

published

I am very impressed with the shower. I have caravanned and camped since the early 60's with many combinations of rigs and I must admit that this is possibly the greatest. We have it set up to operate in an ensuite Annexe on a small van and it has operated and performed wonderfully. It's the wife's favourite piece of equipment.The product is simple to install and operate and appears to be well constructed. Couldn't recommend it better.

Build Quality
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers

Muzza

MuzzaSouth East Queensland, QLD

Great Product, a must have for us.

published

What a great quality product, easy to put together straight out of the box, easy to use out camping and everyone was happy to have hot running water from showers to washing up, thanks guys great product. We have used this unit only a couple of times, once it ran for 3 people having showers straight after each other and worked perfectly, a small adjustment was needed at the start but then it just kept the temps perfect.

Purchased in June 2020.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Smells of GasNo
Functionality
Temperature Consistency
Heating Speed
See all answers

Page 1 of 12

Questions & Answers

Doug R.

Doug R.asked

Why is monitor not readinv ...new batteries have been installed ...water supply great ...water pump is fine but with gas on as
directions state still no monitor reading and no hot water

2 answers
Stephen B
Stephen B

Hi Doug you won't get a reading on the unit untill it actually fires up now I know this might sound like silly question but have you put the batteries in correct and made sure the battery holder has actually clicked into place if you have then I would give the staff at joolca a call or flick them an email. I have found they are very help full and quick to respond.
Cheers regards Stephen B

Joolca
JoolcaJoolca

Hey Doug,

Shoot us an email to [email protected] or call 1300 669 500 and we'll be happy to assist you :)

Thanks,
Chris


jeremy

jeremyasked

why does it take so long to get a reply?
do you product test all you're units before selling?

2 answers
Stephen B
Stephen B

Hi Jeremy
When I've emailed joolca it usually only takes about 3 days or less, when I phone I get straight on to one of joolca's very help full staff best time to make contact is early in the day . Now if you have been trying over the festive season as i was, they had a shut down period but they made contact with in a day of resumeing work

Joolca
JoolcaJoolca

Hey Jeremy,

Sorry, we're a little backlogged at the moment so our reply times are a bit slower than normal. We're working on it as best we can. If you have emailed [email protected] then we will get back to you as soon as we can. If it is an urgent issue, you can email [email protected] and I will personally see if I can expedite something for you where possible.

Warm regards,
Chris


Mal C.

Mal C.asked

Have Joolca changed shower heads in recently? I have had my original shower head replaced under warranty this year due to a leak and now the replacement shower head is leaking. Leak is directly from the shower rose while in the off position.

Mal....

1 answer
Joolca
JoolcaJoolca

Hi Mal,

Please contact us on 1300 669 500 or [email protected] and we'll hook you up to get this fixed for good :) We reopen on the 2nd of January - I hope this is ok!

Chris


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