As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Expectations met
I converted from off peak HWS. The main two performance criteria I was looking for when doing my research was pressure and heat. Going on some comments I found on line and having spoken with some neighbors I decided to make the move to continuous flow gas.
Once the new system was installed my expectations were met. Nice continuous hot water with pressure to match demand.
The hot water takes no longer to arrive at the spout than it did with the previous HWS.
Will it be more economical - only time will tell.
Purchased in January 2021 at Same Day Hot Water Service Retail for $1,700.00.
1 comment
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AmandaSydney, NSW
- 2 reviews
Small and works really well
Replaced a large tank with a small wall mounted unit. We have a small yard and its great we now have more space. Installed the condensing model, I think it takes little longer to get hot water than the tank, no one other than me in our house seemed to notice. Installation by Same Day Hot water was quick and they took away the old tank.
Purchased in October 2021 at Same Day Hot Water Service Retail for $1,750.00.
1 comment
Dux C.Dux
Hi Amanda,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Please email us at [email protected] if we can help for you in the future. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Excellent product
Length of Ownership - 2 months.
Installation - Fast and efficient.
Product - Excellent. Doesn't take long for the hot water to come through. No water pressure issues experienced. I'll be checking my next utility bill to see if we've saved money as well.
Other - I have a small backyard and replacing the old huge upright tank with a small wall unit was a good decision.
Purchased in November 2021.
1 comment
Dux C.Dux
Hi Tom,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Ray SGreater Melbourne (Outer), VIC
- 26ENA5N
- Verified purchase
If she's happy - I am delirious
Had the new unit installed 2/1/20 after the old upright Rheem gave up the ghost. If 2 showers can be in use at the same time by the ladies of the house and no complaints are made about the temperature, pressure or how long before it goes cold - well I am a happy man. The install was flawless and the plumber was in and gone in an hour.
Purchased in January 2021 at Bunnings Warehouse for $864.00.
1 comment
Dux C.Dux
Hi Ray,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
TrevorGreater Melbourne (Outer), VIC
- 3 reviews
Not fit for purpose. Cannot get a refund
The unit takes 10litres of waste water before it reaches 45 degrees - not 50 as promised. In a time of drought this is unacceptable. Dux/Bunnings have been two months now and have not acknowledged that I have consumer rights to a refund for a unit that does not provide what it is reasonable to expect, that is cost-effective, efficient, hot water..
Purchased in September 2021 at Bunnings Warehouse for $2,051.00.
2 comments
Dux C.Dux
Hi Trevor,
We are sorry to hear about your experience and really hope we can resolve your issues.... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Best Regards, The Dux TeamI have responded to [email protected]. Bunnings have been passing this problem around their internal sections since the 19th September and it would be helpful to have some useful response so I can repl... Read more
ace the unit with an electrical storage heater as I originally had. I doubt that I will order the replacement from Bunnings.Similar opinion? Write a review on ieatwords.com.au!
AndrewSydney Surrounds, NSW
Compact unit, great installation, but disappointed in its performance
Nice compact unit, excellent installation technician. I am a little disappointed in how long it takes for the water to get hot. Also disappointed in how hot it gets, need to put the water pressure on full for a shower. We have good water pressure, but cannot run two showers simultaneously, due to fluctuation of temperature.
1 comment
Dux C.Dux
Hi Andrew,
We would like to resolve this issue as soon as we can. ... Read more
So we can locate your details easier can you email through your full name (state this username), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
- 26ENA5N
- Verified purchase
Whole process was 10/10.
From the ordering at Bunnings, through the installation, to two months of heavy use, everything has been perfect. No problems with two showers running at the same time. Couldn't be happier with the whole process.
Purchased in June 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Hamilton,
Your amazing review made our day!!... Read more
We are incredibly grateful that you took time out to leave the review. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
victragicMetropolitan Adelaide, SA
- 5 reviews
Works as expected, flawless installation process
I took the ‘opportunity’ to have a Dux continuous flow hot water heater installed after my gas storage system gave up the ghost (after only 7 years, I might add).
Works as expected, slightly longer time for hot water to come through the pipes, and slightly less hot water pressure than before, but overall happy with the choice we made. (Good enough for a shower with the old water-hungry shower head, but we are looking to replace these to 3-star ones)
Unit looks good on the outside wall - about the same size as our solar panel inverter. It’s no...Read more
t entirely silent, but the sound it makes is not annoying either. Not sure whether we save anything in terms of gas use as I haven’t got a gas bill to compare yet, but as far as operation it is working just as we had hoped. One *really* annoying thing about Dux? The pestering for feedback to put this review up here was not cool. I was offered an extended warranty on parts and labour for giving a four or five star review. If the product’s that good - give the extended warranty to everyone who buys it. Product reviews need to be free from such influence. I won’t be requesting the extended warranty.Purchased in June 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Victragic,
Thank you for taking time to leave a great review. We do appreciate your business. ... Read more
Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Toni C.South East Queensland, QLD
Great Unit doing exactly as described
Unit is providing hot water to kitchen, bathroom and laundry and is coping really well. Can run taps at the same time with no issue. Great to know it will be there when needed.
Purchased in April 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Toni,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Feel free to email us at [email protected]. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
dux plumber dont turn up to install dux hot water
I booked Dux plumbers via Bunnings stafford to put in a new dux hot water system for friday 21 June 2022 at my rental premise. No one turned up 21 June 2022 to install hot water system despite me waiting for them for over 1 hour.. I then got a call 21 June 2022 from Dux hot water systems and was spoken to very rudely and they said we rebook for Monday 24 June 2022.I turn up again Monday 24 June 2022 and again Dux hot water systems plumbers failed to turn up again and after 3 phone calls I am falsely told by Dux that they spoke to my tenants...Read more
and could not install due to some electric upgarde needing to be done. I spoke to my tenants who said no one turned up monday 24 june 2022 and this was a big lie. I again was spoken to extremely rudely by dux hot water systemsstaff. I again waited Monday 24 june 2022 for 1 1/2 hours for dux hot water plumbers not to turn up again. very unprofessional and I took 2 days off work for nothing.Purchased in June 2021 for $15,551.00.
1 comment
Dux C.Dux
Hi Alexandra,
We are genuinely sorry hearing your experience and look forward to resolving with you.... Read more
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
StuGreater Melbourne (Outer), VIC
Installation a breeze
Arranging the installation was so easy through Bunnings. Technician was excellent. Old tank replaced and removed within 2.5 hours. Only had the new Dux in for a week, but working beautifully so far. The DUX continuous system takes up so much less space than the old tank. And no more hassles of getting the pilot light to start. Thanks.
Purchased in June 2021.
2 comments
Dux C.Dux
Hi Stu,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamWill do. Thanks. :-)
Similar opinion? Write a review on ieatwords.com.au!
GeorgeGreater Melbourne (Inner), VIC
- 2 reviews
Great hot water heater
This is our 2nd Dux Hot Water Heater, they have both been excellent, coping well with speak time usage. Even when we have guests we have not run out of hot water.
Purchased in June 2021.
1 comment
Dux C.Dux
Hi George,
Thank you so much for your great review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
ChrisSydney, NSW
Perfect Replacement
We purchased this as a replacement for our electric hot water storage system which was old. The whole process from ordering to installation was simple, professional & friendly. The pricing was competitive. I would definitely recommend.
Purchased in November 2021 for $1,894.00.
1 comment
Dux C.Dux
Hi Chris,
Thank you for sharing such a positive experience. It means a lot to us.... Read more
We totally value you being our loyal customer and helping to share the word about us. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Lorraine. BrisbaneSouth East Queensland, QLD
- 2 reviews
Best decision I've made
Swapping over from a 250L Electric hot water system to the 17L Dux Always Hot Continuous Flow was the best decision I have made since purchasing my home. It takes up a lot less space and provides more than enough hot water for our needs. Not only are we saving substantially on our electricity costs, we no longer have to be concerned about running out of hot water at any time of day or night. Installation was completed within a few hours, the installer was friendly and very helpful, explained the install every step of the way.
Purchased in February 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Lorraine,
You're the best! ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
DanHunter Region, NSW
So glad we upgraded
We got our dux continuous flow installed through bunnings has been great. Works a treat so happy with it would recommend over and over again. Perfect upgrade for a 4 bedroom house
Purchased in March 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Dan,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
CarlSydney, NSW
Excellent gas hot water unit
My Dux hot water unit has been installed & used for over one year now. Once installed, I've no problem with it. The temperature of water is hot enough in winter. It was a good price too. I would recommend it for any family.
Purchased in March 2021 for $1,132.00.
1 comment
Dux C.Dux
Hi Carl,
You're the best! ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JoeGreater Melbourne (Inner), VIC
- 26ENA5N
- Verified purchase
Great product & Service
We got this installed to replace our old electric hot water tank. Installation was straightforward - Dux came in promptly and cleaned up afterwards (including taking away the old water tank).
The new water heater is great. It's small so doesn't take up much space, quiet and heats water really quickly.
Would definitely recommend.
Purchased in May 2021 at Bunnings Warehouse for $990.00.
1 comment
Dux C.Dux
Hi Joe,
Thank you so much for your excellent review!... Read more
We totally value you in helping to share the word about us. Our team is always here for you anytime. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
NovaGreater Melbourne (Outer), VIC
- 2 reviews
Bunnings purchase and installation of Dux Always Hot Continuous Flow 21L
I phoned up Bunnings on Monday and told them that my old gas hot water storage unit had finally died (a 23 year old Dux!). I settled on a Dux continuous Flow 21L but they couldn't give me an accurate total cost because they need to inspect my property first which they got a local plumber to do on the Wednesday. After the inspection I got a call from the plumber with an better idea of the installation cost and told him to go ahead and was booked in for a Friday installation. Unfortunately I then got a call from a Bunnings representative on Fr...Read more
iday morning telling me that the plumber doesn't actually have any of the Dux continuous Flow 21L heaters in stock and couldn't tell me exactly when they would have one so I had to switch my order to a different model so that the plumber could got ahead and install my new water heater on the Friday as planned (five days after I first called Bunnings). Apart from Bunnings not checking in advance that the local plumber had the unit I ordered it was a good experience. It's a good unit, very compact and good water temperature but doesn't take a little while longer to heat the water compared to a storage tank.Purchased in March 2021 at Bunnings Warehouse for $1,820.00.
1 comment
Dux C.Dux
Hi Nova,
We apologise for the inconvenience this has caused you however we would like to thank you for your great review. We totally value you in helping share the word about us.... Read more
Could you email through your full name, phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
ChristianMelbourne
- 17ENB5N
- Verified purchase
Hot water for days
,Hotter,more efficient than any tank hot water system, lastly but definitely not least,lowest gas bills ever payed also takes up way less space than a tank system, Installation completed in less than 2 hours would recommend this hot water system to anyone looking for a new system 10/10 Two thumbs way up .
1 comment
Dux H.Dux
Hi Christian,
... Read more
Thanks for your positive feedback - much appreciated! Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
MariaSydney, NSW
- 26ECB5N
- Verified purchase
Best product in store
We had to replace our hot water system which was a big tank, went to Bunnings and enquired about continuous flow and we were recommended the Dux Always Hot Continuous Flow and could not be happier with this product it lives up to the NAME. :-) :-) :-) :-) we had no issues using the system it runs very smoothly, we don't have to worry about releasing the valve on the system. Thank You to the people at Bunnings Bonnyrigg
1 comment
Dux H.Dux
Hi Maria,
Thanks for your positive feedback - much appreciated! ... Read more
Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Glennasked
Just wondering what the average life of the Dux Endurance Plus 26 is. We have had ours for coming up to twelve years. The ignition spark has stopped working, is this something that can be replaced as the unit seems to be in excellent condition apart from the ignition spark.
3 answers
Dux C.Dux
Hi Glenn,
We are sorry to hear about your experience and we would like to resolve this issue for you.
So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Hi and thanks for the reply. I ended up going on the Dux site direct and I was contacted within an hour or so. Very happy with the response and especially the quick reply. Five star service Dux, very well done.
Dux H.Dux
Hey Glenn
Thanks for the acknowledgement and glad we could help!
Regards,
The Dux Team
mwatsonasked
Does anyone have the Dux Condensing Continuous Flow system and how do you find it ??
1 answer
Dux C.Dux
Hi Mwatson,
Our Dux Condensing Continuous flow units are very reliable, they are made in Japan and come backed by a 12 year heat exchanger warranty too.
We get great feedback from customers as you can see from these reviews: /listings/dux-aways-hot-condensing-continuous-flow?rating=5
Regards,
The Dux Team
Christine T.asked
Is this electric
2 answers
Dux C.Dux
Hi Christine,
Thanks for your question.
Yes, it is. You may also refer to our website for some list of our products: https://dux.com.au/
Best Regards,
The Dux Team
It is electric, but requires a NATURAL gas connection also.
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Dux H.Dux
Hi David,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Regards, The Dux Team