As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Read also:
vintec 30 bottle wine fridge austpost.com.au/reloadable-activate britax safe and sound maxi lite fisher and paykel wa1068g1 manual kogan 22v stick vacuum vs dyson
9 questions from our users
walterasked
Is Dux dependent on mains power?
1 answer
Dux C.Dux
Hi Walter,
All our Continuous Flow units require a power supply to operate the electronics and anti-frost heaters, power is supplied by a 10A weatherproof GPO.
To our understanding other manufacturers might make a Continuous Flow water heater that doesn't require a power source to operate.
Should you have other concerns, you may email [email protected].
Best Regards,
The Dux Team
Glennasked
Just wondering what the average life of the Dux Endurance Plus 26 is. We have had ours for coming up to twelve years. The ignition spark has stopped working, is this something that can be replaced as the unit seems to be in excellent condition apart from the ignition spark.
3 answers
Dux C.Dux
Hi Glenn,
We are sorry to hear about your experience and we would like to resolve this issue for you.
So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
Hi and thanks for the reply. I ended up going on the Dux site direct and I was contacted within an hour or so. Very happy with the response and especially the quick reply. Five star service Dux, very well done.
Dux H.Dux
Hey Glenn
Thanks for the acknowledgement and glad we could help!
Regards,
The Dux Team
mwatsonasked
Does anyone have the Dux Condensing Continuous Flow system and how do you find it ??
1 answer
Dux C.Dux
Hi Mwatson,
Our Dux Condensing Continuous flow units are very reliable, they are made in Japan and come backed by a 12 year heat exchanger warranty too.
We get great feedback from customers as you can see from these reviews: /listings/dux-aways-hot-condensing-continuous-flow?rating=5
Regards,
The Dux Team
Christine T.asked
Is this electric
2 answers
Dux C.Dux
Hi Christine,
Thanks for your question.
Yes, it is. You may also refer to our website for some list of our products: https://dux.com.au/
Best Regards,
The Dux Team
It is electric, but requires a NATURAL gas connection also.
Christine T.asked
What price range
1 answer
Hi Christine T. I am unsure of current pricing, but I purchased my system in January 2022 and from memory it was $1710 for the 17L unit. I have had no issues at all with it and highly recommend this product.
Christine T.asked
Can this be installed outside
Christine T.asked
Can this be installed outside
1 answer
Hi Christine, I believe it must be installed outside due to the nature of the product. Please direct this question to a supplier/installer.
Delasked
My Dux system doesn't work properly during winter. On the cold mornings, it wont heat up. What is wrong with it?
1 answer
Hi Del, this could be due to a number of factors. Are you on bottle gas or main supply? If you are on bottle, check your levels. How far does the water have to travel? Give it time to heat and reach destination. Has the power starter been turned off? If none of these suggestions help, contact your installer for further advice/help.
Christine T.asked
2 answers
The 17L was around $1700 from memory. Absolutely brilliant.
I have a Non-C 26L NG $883 from Bunnings, they also arranged for a local installer, who was able to come the same day, total cost $1,132
Other Gas Continuous Hot Water Systems
Joolca HOTTAP
4.6(240)Other Gas Continuous Hot Water Systems
Joolca HOTTAP
4.6(240)
Related Articles
The best kitchen appliances in 2020!
Whether you love or loath being in the kitchen, our community of reviewers have determined that out of almost 5,000 appliances on ieatwords.com.au, these are the best available!
Nathan S.1 May 2022Best Fridges and Dishwashers in 2020!
These large kitchen appliances are the backbone of your kitchen, meant to last you many years. The initial cost of a fridge or dishwasher is high, so to make sure you're not buying a lemon, here are the best fridges and best dishwashers of 2020. Our reviewers have provided detailed ratings for important factors to consider when choosing a refrigerator or dishwasher, such as Noise Level and Internal Layout.
Wendy Z.12 May 2022
Listing monitored by Dux representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.