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871024, 24 (871624), 875024, etc...67 questions from our users
Bill Paull.asked
Well aren’t you going to put the question to your team, you are absolutely useless to anyone that has a question.
2 answers
Rheem A.Rheem
Dear Bill,
If you could please contact us on 13 10 31 and we will be able to advise accordingly
Regards
Rheem Australia
I live in NZ.
doyne g.asked
Rheem Integrity 18 is there a pilot light and how do you light it? If I turn off the gas to the unit do I have to light the unit?
1 answer
Rheem A.Rheem
Dear Doyne
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Bill Paull.asked
Why does my heater keep bursting into life when nothing is running.
3 answers
Rheem A.Rheem
Dear Bill
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Why on earth didn’t you pass this question on to the right department when you have a place to ask questions.
Well why haven't you passed this question on, don't you care about your name and your customers.
Sam B.asked
This unit is rubbish. Buy another brand. The system stopped working after 5 years. Had a Rennai in my previous house that was still working the day I moved out. I was there for 8 years.
No answers
Reginald G.asked
How to make it hotter
1 answer
Rheem A.Rheem
Dear Reginald
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Mark F.asked
What temperature do they go to and can it be increased
1 answer
Rheem A.Rheem
Hi Mark,
Thank you for your enquiry. Our Continuous Flow range are pre-set to 50dc.
If you require any further assistance, please do not hesitate to contact our Service Department on 13 10 31.
Kind regards,
Rheem Service
Craig R.asked
There is a blinking red light in the little “ok monitor” window at the front of the system and by the sounds of it, it isn’t lighting when you turn on the hot water. Help?
1 answer
Rheem A.Rheem
Dear Craig
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Hillsy64asked
Why does my Rheem 18 just stop producing hot water? Turn the cold off, wait for hot to come back, then adjust cold again & away it will go. Sometime you may have to do this twice during a shower.
1 answer
Rheem A.Rheem
Dear Hillsy64
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Dorrette W.asked
Where is the temperature control setting panel
1 answer
Rheem A.Rheem
Dear Dorrette
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
Paulwasked
Have a new Rheem continuous Flow 27 water heater installed which works great but can't adjust the temperature from 55deg to 60deg. Adjustment goes from 55deg straight to 70deg. (too Hot)
1 answer
Rheem A.Rheem
Dear Paulw
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
L.Daintreeasked
Does anybody have information about new Rheem pronto 16 continuous flow?
No answers
Alex K.asked
When I first turn the rheem 20 on there's a strong gas smell.. that goes away then hot air is continuously released .. is that normal?
No answers
Melasked
We just have our system installed by qualified plumber; gas/electric and all we can smell is gas. It’s a Rhemm 20l 50 LPG continous flow. Can’t find a leak. Why?
Melasked
We just have our system installed by qualified plumber; gas/electric and all we can smell is gas. It’s a Rhemm 20l 50 LPG continous flow. Can’t find a leak. Why?
Rickasked
hello! I am renting a property where Rheem 26 L continuous flow is installed. I would like to set a lower temperature, since 50 degrees is too much even in winter; we have to mix with a lot of cold water to be good for a shower, and the gas bill is on the moon! Can someone please help?
No answers
Wayneasked
Just moving into a new unit and rheem 18 continuous flow heater won't start up. Gas is on and water flowing through. How can I restart the pilot light?
2 answers
Rheem A.Rheem
Dear Wayne
Thank you for your feedback. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia.
Thank you
Giulianoasked
Does it provide enough flow for a 2 bathroom house that occasional has two shower on simultaneously?
Thanks
Giuliano
1 answer
Rheem A.Rheem
Dear Giuliano
Thank you for your feedback. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly.
Kind Regards
Rheem Australia
Victor C.asked
Rheem Metro 26L Gas Continuous Flow Water Heater intermittent hot water flow issue:
Hi we are a retirement village operator and we installed Rheem 26 Gas for all our residents. One particular residents is having issue of intermittent hot water flow issue when taking a prolonged shower. Can you advise the follow two issues I have?
1) Flamesafe® overheat protection, please provide specification and explanation of what this is about and what this feature does. This is a feature for Rheem Metro 26L Gas Continuous Flow Water Heater.
2) Intermittent issue of hot water supply gets cold suddenly and get warm again after 10s-20s. Water pressure and water are perfect without any issue on water flow. The hot water suddenly changes to cold water and back to hot again. Please provide advice as to why this issue will happen when residents are taking shower halfway, without touching the tap or using water in anywhere else.
No answers
leonard m.asked
how can i test hot water flow on rheem intigrity 20
len
1 answer
Rheem A.Rheem
We highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Samasked
I've got this Rheem Metro 26 Max about a year old. We moved the location of it few meters due to renovations. now the water in the shower is not hot, it's just luke warm. not even using the cold water. Lucky it's Summer now. In Winter it'll be cold.
Apparently it is limited to 53 degrees according to the plumber and is now adjusted so and still the same issue. Very disappointing unit. Why do they design these without thinking about heat loss in the pipes over distance. you should be able to adjust it as you like to get the right temperature.
It's disappointing now that I have to buy another unit and it won't be Rheem that's for sure.
Don't buy it. Don't buy an instant hot water system that is limited in temperature control to 50 degC. Unless you want the hot water system back to back with your bathroom. if you have 2 bathrooms forget it.
Does anyone know how to bypass the limit of 53 degrees?
Thank you.
2 answers
Rheem A.Rheem
Dear Sam
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to [email protected], referencing this review, our team will be able to assist you accordingly.
Kind Regards
Rheem Australia
Sam, most, and I think Metro have an allowance for this, ie long runs of pipe where water might loose temp on the way even though they are set to a certain temp. It will increase it a bit, not a huge amount.
inside the cover of the heater will be a trouble shooting chart/service guide. You should find a section mentioning temperature as you describe. It will involve setting the dip switches in a certain pattern, you will have to figure that part out yourself.
good Luck
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