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Rheem Continuous Flow 871024
Dave CBendigo
- Verified purchase
Very expensive to repair
Worked Ok for 4 years. Usual problem of water taking very long time to heat. Water flow unit has died after 4 years and is a $500 part and $200 to replace. Original unit was only $826. Have decided not to fix based on other reviews here and will look at a better brand to replace with.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Ted ISydney
Very poor gas hot (the water is only luke warm) water service
My wife and I have just moved into a new unit having made the decision to "downsize". This is our first experience with the brave new world of "instant gas hot water". We waste 6+ liters of water before we reach maximum temperature of 45 deg C every time we turn on any tap. 45 deg C is totally useless in the kitchen for washing up greasy dishes and for wiping down the food preparation benches. It just doesn't get any hotter!!!! In our former house of 45 years we had a Rheem 415 liters off-peak electric HWS set at 60 deg C. We never ran out of w...Read more
ater, no one was ever burnt and washing up was always achieved without the frustration that we are now experiencing. The Metro Plus unit that the builder fitted to all the units in our complex looks like a very basic HWS with no user selectability whatsoever. We can only describe this unit as being totally unfit for the purpose for which it is intended. We are very unhappy.1 comment
Rheem A.Rheem
Hi Ted I,
We would like to learn more about this matter and would much appreciate if you could send us your contact details through to [email protected], referencing this review so... Read more
that we can efficiently work towards a satisfactory resolution for you.Similar opinion? Write a review on ieatwords.com.au!
Robyn
- 2 reviews
- 2 likes
Is this a common fault with these units?
Hi - I have just had a similar experience to what I am reading a number of times here...that is my continuous hot water has just ran cold and the unit is flashing C2 then 11. Is this a common fault with these units? I have this unit fro approx 18 months and have been relatively happy with it till now. Robyn
1 comment
Rheem A.Rheem
Hi Robyn,
Thank you for providing us with your question. If you could please email us your contact details and referencing this question to [email protected], or by phone on 131031, we will contact you to assist accordingly.... Read more
Kind Regards Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Continuous Flow 871024 compares to other Gas Continuous Hot Water Systems
Know better, choose better.
A few concerns to those wanting to buy a Rheem 871-75
28 Jul 15 I paid a plumber $1,500 to fit a Gas Continuous Flow water heater to replace the internal gas heater.
After using it for a few weeks I found quite a few short comings.
1) Water is set as high as it can be configured by the control panel & the water heat is only mild. Showers on most occasions are rarely used with the cold water, the water is just not hot enough. Therefore shower pressure is down.
2) Heated water takes a long time to come through to the tap. So if your washing your hands it will be cold water wash unless your w...Read more
illing to let the tap run for some time to get the warm water If I had the knowledge of the heater as I do now, there is NO way I would have spent so much money on such a poor performance heater. I would not recommend this type of heater to anyone living in the Sydney district or further south.1 comment
Rheem A.Rheem
Hi Bruce,
We appreciate the feedback you have provided and are concerned to hear of your experience. If you would still like to speak further about your issue, please send a quick email to rheemcusto... Read more
[email protected], providing your contact number, and also reference your review so the team can assist you accordingly.Similar opinion? Write a review on ieatwords.com.au!
Phoebe SSouth East Queensland, QLD
- 3 reviews
- 1 like
Unreliable and terrible customer service!
Our rheem continuous flow was installed 18 months ago and the unit has stopped working over ten times. Every time this happens we are unable to restart it and our plumber that installed it has to come out to restart it. our plumber has recently referred the ongoing issue back to rheem to figure out the issue.
The unit stopped working recently (winter with a baby) rheem said they couldnt get a service person here for a week! So our plumber fixed it the next day. But we kept the booking with rheem to further investigate the ongoing issue.
...Read more
1 comment
Rheem A.Rheem
Hi Phoebe,
We have spoken with our Service team who are happy to assist you, however due to limited availability of personal data on this website, we’re unable to confirm your contact details. For u... Read more
s to help further, could you please send a quick email to [email protected], providing your contact number, and also reference your review so the team can assist in achieving a resolution for you.Similar opinion? Write a review on ieatwords.com.au!
Chris0606Sydney, NSW
- 3 reviews
- 3 likes
System has been good but don't use Rheem to fix
I have an integrity 24, unit has worked well until recently the hot water became tepid. I rang Rheem and they said it was most likely the temper valve. I got them to come out and was told it was a $143 service call, which included the first 1/2 hour labour. Thought that is reasonable. It was the temper valve and then said to replace it would cost $440 !! This is a part that you can buy from Bunnings for about $120. A word of warning to everyone, don't use Rheem to fix, just call a registered plumber, you could get it fixed at half the cost. Rheem are a complete rip off, and when my system finally gives up, one company I wont be using is Rheem.
2 comments
Rheem A.Rheem
Hi Chris,
We do understand your frustration in regards to this, but please know that we do want to ensure a satisfactory resolution is achieved. We encourage you to send us your contact details via r... Read more
[email protected] so we can assist accordingly.Well, thought I would update the forum on progress on this. When you read Rheems response you would think, wow they sound so caring, but don't be fooled. I contacted them with the issue as they reques... Read more
ted, after about a week, they contacted me, and obviously had not read the comment as they said something irrelevant in the email they sent me. Anyway after numerous follow up emails from me trying to find out why they would charge me $440 for a temper valve, when I can buy one online for about $100, and sure Rheem are paying even less, they finally came back to me today, saying they have reviewed the charges and they are correct and the temper valve they use is not the same one I randomly found on the internet. I will now find the brand they used and see what the cost is to someone like me who wants to buy one, not 1000's like you are buying. Well Rheem a 440% mark-up might be correct in your view, but certainly isn't in mine.100% yes, even 150% but 440%, how is that reasonable.Similar opinion? Write a review on ieatwords.com.au!
Worked fine once the water saving valve was removed from the taps and shower head.
This was installed by my plumber Sept/ Oct 2014 and we had problems from the start. Took a while to become hot and when it did I couldn't regulate the temperature at all. The plumber came it again and put a bigger gas pipe in to the nit but if anything the issue got worse. Showers were frantic, fiddling with the hot and cold taps throughout the super fast shower, it would get searingly hot then completely cold... Nightmare. I read these threads and called Rheem service. One of there guys came out a few days later, checked the gas pressure and t...Read more
hat was fine. I had a new bathroom and he removed the water flow restricor in the shower head and bingo! Lots more water, continuous temperature, works a charm. Very happy. Seems the unit needed more of a work out than the water restictors were allowing it. It does still take a while to get hot, but otherwise I'm (now) happy with it overall.1 comment
Rheem A.Rheem
Dear Carol,
Thank you for publishing your review and providing feedback. It is great to hear that the issue has been resolved. Have a great day!... Read more
Kind regards, Rheem AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Nathan
- 2 reviews
- 2 likes
Buyer beware of the trade off for 6 stars
2 Weeks ago we had a plumber replace our old storage HW unit with new Metro Plus Rheem - 871024.
He also upgraded the gas main and the distributer came and upgraded the gas meter to a higher pressure.
The problem is that there is a huge delay before get hot water out of the tap - even though there is only about 3 metres of piping between the HW unit and the tap! - I enquired about the delay with my plumber and he advised that it was a energy saving feature of these new 6 star units - they restrict the flow until the unit has heated the wat...Read more
er. Unfortunately this so called feature means that if the hot water hasn't been used in over 30 minutes - it can take up to 30 seconds before any hot water is felt at the tap and the flow of water for this period is very restricted - which slows down the process of the water actually getting to your tap further. I am very disappointed in this unit and I feel like I have been ripped off or scammed - just because I chose to get a 6 star unit over a 5 star, because I thought it would actually be better. I hope others don't fall for the same scam as me and that Rheem looks into the issue and makes a more efficient unit instead of adding impractical annoying features to get better marketing.1 comment
Rheem A.Rheem
Hi Nathan,
We have spoken with our Service team who are happy to assist you, however due to limited personal data availability on this website, we’re unable to confirm your contact details. If you wo... Read more
uld still like to speak further about your experience with the product, please send a quick email to [email protected], providing your contact number, and also reference your review so the team can assist in achieving a resolution for you.Similar opinion? Write a review on ieatwords.com.au!
matrixadelaide
Hot water cutting in and out dangerously hot
my plumber installed the rheem 24 approx. 12 months ago and we had issues with the hot water cutting in and out so I got my plumber/gas fitter back a number of times to fix it but after checking the gas flow, pipes, tapes etc we still haven't solved the problem I need this fixed as it is becoming dangerous for my kids.
1 comment
Rheem A.Rheem
Hi Matrix,
We appreciate the feedback you have provided and are concerned to hear of your experience. If you could please send a quick email to [email protected], providing your contact numb... Read more
er, and also reference your review so the team can assist in achieving a resolution for you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Continuous Flow 871024 compares to other Gas Continuous Hot Water Systems
Know better, choose better.
Questions & Answers
Will Hasked
Hey I have an error 60 what does that mean? Thanks in advance
1 answer
Rheem A.Rheem
Hi Will,
Thank you for your question. If you could please contact our service centre on 13 10 31, our customer service team will be able to troubleshoot and assist accordingly.
Kind regards,
Rheem Australia
Hasan Al-Rubayeeasked
Rheem 24 Continuous Flow Gas water Heater.
Burner turns off on low water flow.
I have to keep the water tap on full flow for the burner to kick in, if i reduce the water tap to half, the water becomes cold. Any ideas?
1 answer
Rheem A.Rheem
Hi Hasan,
Thank you for your question. If you could please email your contact details through to [email protected], referencing this question, or contact us by phone on 13 10 31, our team will be able to troubleshoot and assist you accordingly.
Kind regards,
Rheem Australia
vlatceasked
Hi I am Vlade,I have Rheem trinity 24, and there is a error code 35,trouble with termistor connection(wrong connection of termistors cold and hot water connections reversed).For two days water was cold,yesterday was hot water and today again no hot water,can you please tell me solutions?
1 answer
Rheem A.Rheem
Hi Vlade,
Thank you for your question. If you could please email your contact details to [email protected], or by phone on 131031, we will contact you to assist accordingly.
Kind Regards
Rheem Australia
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Rheem A.Rheem
Dear Dave,
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelati... Read more
[email protected], referencing this review, our team will be able to assist you accordingly.