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PaulaWide Bay-Burnett, QLD
Useless frustrating appliance. DO NOT BUY ROBINHOOD
Plastic around screws disintegrates and now have a piece of plastic broken off around screws and wonder if grease being pulled up into appliance... extremely hard to remove filters for cleaning. No clips to loose them off . Just too difficult a product to manage. Will definitely consider another brand with simpler operation.
4 comments
Hi yes thank you, the service agent was here yesterday and took photo and was going to send a report to you about the rangehood. Will wait to hear from him. Paula
Alexis P.Robinhood
Hi there Paula, so happy we were able to reach a satisfactory outcome for you.
The team at Robinhood.
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NellNarooma
Just the worst
After 3 years the plastic holding the screws fell apart and the unit collapsed onto our cook top. I thought it was weird that the plastic was the only thing holding the screws and put it down to bad installation by the electrician at the time..... so ( silly me) I went out and bought the same one again thinking we would install it properly and would fit in the custom made spot etc etc.... Little did we know that the manufacturer expected you to screw the blunt screws into brittle hard plastic and expect this to hold the unit.... this just did ...Read more
not work... so we had to re design the installation we used super glue, tape and bolted the unit to the shelf from below... we also drilled/ cut out the plastic tabs... and replaced with washers, big bolts and nuts... what a waste of a Saturday.... next time I will remodel the kitchen just to avoid having to buy this model again... I should have read the reviews on this site earlier... but you live and learn :)Similar opinion? Write a review on ieatwords.com.au!
ClementsonsPerth WA
- 8 reviews
- 4 likes
This is our third one
We have had 3 of these units burn out in 4 years! No problems with wiring. Just a terrible unit with continual problems. Our electricians say its too unecomonical to repair so they have replaced it with a new one. And they keep burning out. Stay clear of this at all costs!!!
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Find out how Robinhood RLES61SS (Stainless Steel) compares to other Range Hoods
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BeeBee
- 2 reviews
- 3 likes
Horrifying.
After a few months of use, the plastic holding the screws in just crumbled and broke off. It didn't snap, it wasn't mistreated - the plastic simply crumbled like sand and fell apart. This is a new build kitchen, and has not even been used for 4 months, and the manufacturer has suggested that we broke it on purpose and that he has never had this problem before. Looking at other reviews of this product, that is hard to believe.
This is a defective product, and the quality of manufacturing materials is absolute rubbish. Don't waste your time or money!!
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Steve
- 17 reviews
- 8 likes
Ugh. This range-hood sucks, and not in a good way
As others have noted, this model has a major design flaw where the self-tapping screws weaken the plastic frame, so the entire thing just falls off the wall. This has happened twice - the first time they fixed it under warranty, this time I'm chucking it in the bin and buying something decent.
Oh, and even when it's not broken, it doesn't do anything. Our fire alarm goes off pretty much every time we cook.
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- RLES61SS (Stainless Steel)
- Verified purchase
Highly disappointed
Like others, I had to buy a replacement, as the self-tapping screws broke through the plastic fascia. Now the second one has broken in the same way after only a year, which means, theoretically, it is still under warranty. Let's see if the company will replace it or return my money.
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Ace
- 2 reviews
Terrible
I have had to buy two Robin 600mm slideout range hoods now because they keep breaking when the plastic around the front self tapping screws gives way which cases the slideout part just to hangdown until it eventually breaks off. Pretty disappointed in what should be a reputable brand. Now looking to buy alternate brand.
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Questions & Answers
Janasked
I have an RLES61SS and cannot take the filters out, have had it 5yrs and nobody can help me.. how do you get the filters out please?
3 answers
Ours is in a rental. Don't know. Sorry
To remove the aluminium filters pull the slide-out out fully. The front filter is to be removed first and is done by pushing up the back of filter so it raises above the lip at the rear of the extension. Once the filter is above the lip slide the filter towards the back of the unit. When filter is about 3/4 of the way out it can be angled downwards towards the back wall and then pulled out completely. Once the front filter is removed, the rear filter is to pulled forwarded out of the holding clips, then angled down backwards in the same manner as the front filter. The filters go back in in the reverse order.
For further information please call our customer service centre on 1300 739 033.
NO, the Back filter comes out first. Hubby finally worked out. Same instructions as above but Back one First.
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Alexis P.Robinhood
Good morning Paula, as advised our customer service team logged a warranty service call to assist with the removal of the filters after discussion with you on Wednesday. Please advise if this has not been done.