My wife and I have travelled multiple airlines to the UK. Royal Brunei is easily the best value business class offering good service, flat beds, new planes and relatively fast flight.

Negatives (for some) - no alcohol, 2 stops

Positives - Price is less than half of many airlines and less than Premier Economy with Qantas. Guaranteed flat bed all of the way on Dreamliner

These guys are awesome! Cheap flights but I'm betting they are going to up their prices soon. No alcohol served on board, but u can buy alcohol before leaving duty free in Melbourne and drink on board. But cannot bring it into Brunei. Chairs are big and recline right back. Swear words are cut out in inflight entertainment. We flew from melbourne to dubai for $900 return. Will fly with them again. They do a prayer on the speakers before take off which I thought was nice. Their fleet is the new Dreamliner made by rolls Royce. The lights and windows dim in real time of where you departed to help with jet lag. I never write reviews, but really wanted to, cos I actually hate flying but this flight was great

Travelled Melbourne to London and return in April 2015 in Economy. The crew were very pleasant and accommodating. Brunei stop over is a disappointment there is absolutely nothing there, no duty free of any significance, only one cafe really limited food and beverages. Pity the stop over in Dubai isn't longer so much more to do. Anyway for what the fares cost overall a good experience and arrived safely in London and home again. Thanks RB.

When we wanted to come home from the Philippines a week early due to my wife's brother being murdered, we were told initially that no flights were available, then about 5 minutes later a flight did become available but at the cost of almost two return tickets. We were travelling with a 10 month old baby and funds were limited so this was out of the question. I contacted the Melbourne office of Royal Brunei and suddenly more flights became available (however later in the week) but at substantial fees also. Have flown with Royal Brunei four times in the past two years but never again.

I have traveled to London in June 2015 and back to Melbourne a month later.I was in business class on both trips and considering my mobility issues since suffering a stroke I needed considerable amount of assistance. I was very pleasantly surprised how well all of Royal Brunei staff have responded to all my needs. This was my first time with this airline but not the last
I look forward to traveling with this airline and the great staff again in the near future.

Flying with Royal Brunei was a dream. From having lounge access at all airports we visited to the wonderful hosts and hostesses on board who greeted you by name and really cared for you, I couldn't fault them. The quality and choice of meals was excellent and no one went hungry! Passenger next to me chooses to fly RB business class every six weeks to the UK and back instead of qantas premium economy because of the terrific value for money. The added bonus of lay flat beds, proper duvets and pillows meant you slept for a lot longer than usual on a long haul and felt more refreshed. The bigger bathroom with fresh flowers was a nice touch. I was sad to say goodbye to the lovely people running service and I will definitely fly again with them.

Nothing against RBA, but customs at Brunei Int. Airport treated me awfully at 18:50, 19/12/2014; Corporal Hamdani smirking as his female assistant Uniform no. 3112 rudely spoke to me and then rudely took away a sealed duty free bottle of alcohol which had been allowed through all other customs. A disgusting display of service.
Returning through the same airport on 10/01/15 at 17:20, hopefully will avoid 'smirky and rudey'; don't know what happened to the sealed gift!

this was the first time with this airline, flew out on 24th of November 2014 from Melbourne to Dubai, came home on 5th of December 2014,the plane was new 787 Dreamliner it was lovely to fly with staff was friendly and food plenty of it, loved there uniforms, yes I would fly again with them,

My husband and I have just had a return flight to London,we just wont to say how happy we was with royal brunei,the service was excellent,. we have used many airlines to travel,but royal brunei was out standing. we was very pleased also with the price,we would highly recommend the airline.a big thankyou we had a lovely holiday thaks to you,cant wait to fly with you again.
everything,the seats the leg room,the service the cabin crew and the price.

I have flown business class with RBA 15 or more times, and have always been very happy with them. Disappointingly they no longer fly from Brisbane, so I now have to use Melbourne which involves an internal flight from Sunshine coast, plus an expensive overnight stop, so I am starting to look at other airlines.
The staff were all very friendly--especially on the Melbourne to Brunei leg. Pillows and quilts were clean and fresh, and the food was very enjoyable.
Regret the amenity packs are now so poor, as they used to be lovely. I don't like the sloping beds very much. Difficult to find out how many points I need for an upgrade/free ticket and e-mails are often unanswered.

I recently flew from Australia to London and back with Royal Brunei.
Initially i was hesitant due to what i read.
I want to debunk any untruths from my own experience with the airline.
They provided outstanding service with plenty of blankets, food, beverages,all in flight entertainment was plentiful and up to date.
The crew were friendly and helpful.
Toilets were always well stocked and clean.I have flown with many other carriers and believe I provide an unbiased opinion.
I definitely will fly with them again .
Sure, we had a few stop overs -but this gave you a chance to freshen up and stretch the legs.

Flew return to London. Could not fault airline. Bed ok for money spent. Better value than paying economy fares and having the airport hassles and queues Plus the uncomfortable smaller seating and toilet queues
Fantastic option if you don't want to pay exorbitant business class fares but want a higher level of comfort.
On time and comfortable great value for money

I have flown with RBA from Melbourne to Bandar Seri Begawan a few times now, with a toddler.
The air hostess are general very helpful and accommodating when i travel with a young child.
Their fares are very affordable compare to other international airlines flying in similar region.
Their flights in and out of Melbourne have been good, although they are known to change their routes (They were flying in and out of Brisbane a few years ago then changed that route to Melbourne). When they first started in Melbourne, the flight times were terrible (landing late at night, hence no connecting flights to our destination).
Good fare, good time.
Would like more variety of food