Since covid19 I have contacted Royal Brunei Airlines since the beginning of March for a refund for 4 adults. They have made so many excuses, but I still have no refund. I’m so disappointed with their service and the lack of knowledge and understanding of what’s going on around the globe. Customers should not have to wait 4-6 weeks for a refund, and if that is the case I’ve waited my time, and it’s not a small amount of money. You need a wake up call Royal Brunei.

First let me say, in flight the staff are very nice, snacks and drinks make the rounds regularly. I had 2 4 flight in total with Brunei to and from Japan, 2/4
However, on my flight to Tokyo about $500 worth of luggage was stolen right out of my suitcase as Brunei was my connecting flight I didn't notice until i arrived in Tokyo.

Wish I could give a better rating, but luggage handlers that thieve from travellers is simply unacceptable.

We booked a Royal Brunei flight from Melbourne to London return in economy class. Expecting the usual "knees under the chin seats" we were pleasantly surprised when we boarded the plane and settled into our allocated seats. The leg room was enormous. My daughter and her boyfriend are 6 feet plus and they had ample room for their long legs. This space cannot be compared to any other airline's economy seating - it was great. The excellent service provided by the flight attendants who always smiled and attended to any passenger needs. All in all an above average economy class flight.

We traveled MEL to London and back, aircrafts are clean and on time, service on board is excellent. Crew is friendly and attentive, For the price we paid it is great to travel with Royal Brunei and much savings compared to others charges on this route. Will definitely use Royal Brunei for future travel.

I booked a flight to London with Royal Brunei, as they seemed to have good reviews.
But only a few weeks later it was announced that Sharia Law will apply from April 5, not only in Brunei but also on board their aircraft. Being LGBT, I don't want to run the risk of being jailed, or stoned to death. I pulled out of my flight, but my wallet is now $450 lighter as they wouldn't budge on the cancellation fee.
If you care about human rights, don't fly with this airline.

Sharia law applies upon this aircraft. Lousy IFE, not safe to be in Brunei if you have alcohol, are LGTBIQ or get mixed up in other so called crimes. Airport in Bandar is really bad. Lounge so basic. Avoid!

Boycott this airline and anything to do with this country, including the hotel chain owned by the sultanate.
Sharia law on board the aircraft even when in another country.
This could mean your death for being misconstrued.

I have used this airline many times flying from Australia. Unfortunately with the Brunei government's new harsh Sharia Laws I cannot support this airline knowing the proceeds will go to line the pockets of people who introduced such harmful stone age laws!

Forget about flying with this airline. If you are LGBT you can be arrested by them and held in international space just for being, gay, lesbian or trans. These people will stone you to death.

Under no circumstance will I, nor should any humane individual, support Brunei in any way following it’s introduced law to stone LGBTQI people to death. This is barbaric and in violation of the human rights of people to live their lives free from harm. I will not ever fly with this airline or support any hotels owned by the Sultan of Brunei while this horrific law is in place.

I am shocked that stone age barbarity can continue in the 21St Century. Don't they have universities over there that explain why people are born gay? It's called science....but ignorance seems to continue the persecution!

Unable to consider flying this airline as Brunei has sanctioned the murder of LGBTIQ people. As I would be subjected to their barbaric and horrific laws upon boarding their airline, I will give it a miss.

This is the state airline of Brunei - a country that has just passed Sharia law making homosexual acts and adultery crimes punishable by stoning to death. Yes ..... STONING TO DEATH!!

Do not support a government that has such barbaric inhumane laws.