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Reviews

2.8

122 reviews
5
(32)
4
(22)
3
(9)
2
(13)
1
(46)
  • Value for Money
    2.1 (16)
  • Transparency
    2.0 (7)
  • Seat Room
    3.1 (12)
  • Food
    2.9 (11)
  • In-Flight Service
    3.0 (13)
  • In-Flight Entertainment
    2.6 (12)
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ACor

ACor

  • 2 reviews
  • 2 likes

Murderers

published

Unable to consider flying this airline as Brunei has sanctioned the murder of LGBTIQ people. As I would be subjected to their barbaric and horrific laws upon boarding their airline, I will give it a miss.

Phil

PhilSouth East Queensland, QLD

Disgraceful human rights - to be avoided

published

This is the state airline of Brunei - a country that has just passed Sharia law making homosexual acts and adultery crimes punishable by stoning to death. Yes ..... STONING TO DEATH!!

Do not support a government that has such barbaric inhumane laws.



Unsafe

published

I have flown once but never again for fear of being stoned to death. The law just introduced making it legal to stone to death gay people or anyone suspected of adultery.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassEconomy
Booking Through Airline
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Danger to your freedom and safety

published

Risk you being executed or physically whipped if you are LGBTIQ, engage in non marital intercorse. Having this airline flying in Australia is putting our citizens at undue risk. No thanks!

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
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Christine

Christine

  • 2 reviews

Flight experience with food service on the plane (Singapore to Melbourne approximately 7 hours)

published

I was flying from Singapore to Melbourne on Friday the Ist February 2022, flight B1005, seat Number 52 A and my husband 52 C.At about 3 AM the air hostess came around giving early breakfast with muffins and biscuits, she only gave them to the adjacent seats and neglected giving them to the aisle on my side. Another air hostess (a man) came and gave drinks to both sides of the aisle including us. We were disappointed at the service. We did not ask the air hostess anything about this thinking that they will turn up at some time to come and offer us. We often fly with Brunei Airlines because the flights are cheap.

Don’t have one

Don’t have oneGreater Melbourne (Metropolitan), VIC

The very best value for money.

published

Melbourne to London Been three times before with this excellent airline. .Again in July.. Well worth looking out for a sale price in January. Delighted that a whopping five hours has been cut off the flying Time.

Seat Room
In-Flight Service
DestinationLondon, UK
ClassBusiness Class
Booking Third Party
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1 comment

Every nation is entitled to make there own laws that they think best for there own people. If they abide them they are not inhuman however other people see it differently.

Lee

LeeMelbourne

  • 3 reviews
  • 4 likes
  • Verified customer

Great airline - Melbourne to London return

published
Mateygeese

MateygeeseMelbourne

  • 8 reviews
  • 1 like

Great Airline for the price.

published

3rd time I have used Royal Brunei and will continue to do so, you get what you pay for and I always say that Royal Brunei is excellent value for money

Gino de Vera

Gino de VeraGreater Melbourne (Outer), VIC

  • 3 reviews

Confiscated purchase cooked food at terminal

published

I have invoice of 32pcs x 150g sealed food (cooked) packets in my hand carry bag confiscated upon arrival transit at Brunei airport. Manila - Brunei - 4AUG2018 15:00 BI684

I asked if I can check-in the items and continue voyage to Melbourne BI53 at 20:00 but they refused. It was for personal consumption anyway no commercial value. I bought it from a reputable store in Manila Goldilocks.

I saw other passengers carried cooked meat (fish) but were allowed and never confiscated.

I will never fly Brunei airlines again! I bought similar items before and JetStar airways never made an issue about it.

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  • Verified customer

No waiver for cancellation or reschedule due to medical condition

published

I had to go for surgery today but I've already booked a flight months before to travel in the next 5 days. Was really disappointed to learn that they will not give any waiver (for changing or cancellation fees) what so ever even with a medical note from the surgeon. There is also no written notice regarding this on my ticket or their website. At least an honest upfront warning should be written clearly on this matter in the website.

not happy

published

they said they would look after my luggage all the way from Melbourne to berlin but when I got to berlin there was no luggage 9 days later I finally got it after chasing it …..also on the way back to Melbourne I had already booked vegan meals on the plane they gave me mine then took it a way as I was dosing and gave it to someone else and then gave me rubbery eggs to eat ...not happy

Food inedible

published

Just arrived back in Melbourne. after flying from Heathrow. Food was inedible most of the time. Examples...
Breakfast "scrambled eggs" was a rubbery substance stuck to the aluminium tray. The sausage was embedded in this and stuck solid.

Terrible experience After travelled with Royal Brunei Airlines 3 years

published

Worst airline in the world

published

My family flew with this airline they are only friendly with European or white passengers and when we had transit at the Brunei airport only our luggage got checked very embarrassing we were on transit no other bags were checked. I recommend if you are not white don't travel with them.

Fly84

Fly84Central West, NSW

  • 2 reviews

One of the best airlines I have ever been on. I'm 6.7 tall and had heaps of room. I sat down the bac

published

Every thing was beautiful. Royal Brunei Airlines are one of the best airlines. The seats are great and the the room is very good.

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So Grateful flying with RB airline during my last trip

published

I would like to take this opportunity to extend my sincere THANK YOU to all the amazing and helpful staff of Royal Brunei Airlines, Manila Philippines. You all have extended an assistance beyond what is expected during my travel difficulty and be lucky to get on board in the last minute of the flight.
I am so grateful for all your efforts Madam and Sir. It was successful! I continue with my journey with ease and positive attitude until I arrived in Aus.
What you all have done was amazing and I can not be forgotten.
It is one of the memorable part of my life experiences.
MABUHAY to all RB Airlines staff and keep up the great work!
God Bless always.....from Mereta xx

Top Airline

published

From start to finish they were very good. Food was excellent, and the service was excellent. Our return trip was cancelled and they promptly put us on another flight with a top airline, Royal Brunei out run them by miles. Well done and thank you for a great flight. Would I travel with them again, in a heartbeat.

George

George

  • 2 reviews
  • 3 likes

tried the rest, now try the best

published

Royal Brunei business 777 the best, good food, good air circulation, new 777, no jet lag, and on time regulary, cabin staff mimium of fuss, great service.

Taryn W

Taryn WGreater Melbourne (Metropolitan), VIC

  • 2 reviews

great planes, service and prices

published

Have flown with then 4 times so far. Great sale prices to UK, usually the cheapest. Also, the three flights helps break up the journey. Will always check their prices first when returning to the UK. Don't have any complaints and always recommend people check them out first.

Sammy

SammyMelbourne

  • 21 reviews
  • 20 likes

Most underrated Airlines

published

Flew Royal Brunei a couple of times, prices can be amazing on special offers, excellent service, spacious seats, new planes, great food with sizable portions. Ground staff also friendly and go out of their way, had an emergency once and airport staff helped us re-schedule.

Also try their stop over mini-tour at Brunei, cheap and quick tour covers main monuments of Brunei.

Highly recommend this airline. Very underrated as they dont do any marketing

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Questions & Answers

Ishpa S.

Ishpa S.asked

Hello, I will be flying to Dubai (RBA) to do my internship at UAEU. My friend and I have different fare type (booking class), so is it possible for us to seat together when we both check in together?

1 answer
Jerry J
Jerry J

Upon check in they will usually oblige and let u seat together. All depends how busy the flight will be for the sector. Good luck!

roie

roieasked

hello
If I take alcohol on board can I drink it on board? And will ant of it be confiscated in a stopover in Brunei - I'm going to London.
Also, How much alcohol can be taken in check-in luggage please?

1 answer
Jerry J
Jerry J

Firstly, u cannot get through the gates before boarding. Your bags are checked by border control and if u succeed then air crew could confiscate your alcohol i guess it's a mark of respect.

Mag's K.

Mag's K.asked

I have not selected a seat for my wife.....Do i have to do this or will she just get allocated one.

1 answer
Jerry J
Jerry J

U can book seats together 24 hour prior to check in online.

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