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Reviews

2.2

35 reviews
5
(5)
4
(0)
3
(7)
2
(8)
1
(15)
  • Value for Money
    2.0 (4)
  • Transparency
    1.0 (2)
  • Trip Length10.667 days (3)
  • Booked Through
    • Third Party (4)
  • Entertainment
    3.0 (3)
  • Rooms
    3.0 (3)
  • Food
    2.7 (3)
  • Staff
    3.5 (4)
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Phil

Phil

  • 2 reviews

Don't deal with this company

published

Yesterday (April 1) had a text message from RC wanting my final payment for cruise departing Rome June 5. Would this have been April fool day joke? Resigned to not getting my $400 deposit back

I would give Zero Stars if I could

published

Poor service.and lack of facilities.

published

On a criuise to NZ. Lack of facilties for so msny people. 20 mins wait to catch a lift. Buffet breakfast postponed 3 times due to lack of available tables. Kids running riot everywhere while parents busy sipping their cocktails. Had a balcony cabin and had to wait 3 nights to get moved after lack of sleep fue to banging above the bed. The 4 restaraunts were hard to get into and virtually the same menu every night. Would I go wirth this line again - never, never ever.
Lorna

Transparency
Value for Money
Trip Length10 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Staff
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Kazz

KazzVictoria

Lucky to get one star

published
Transparency
Value for Money
Trip Length16 days
Travelling Party Adults
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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casper04

casper04Sydney, NSW

  • 2 reviews
  • 2 likes

Kids Rule.....literally!!!!

published

Went on the RC in January to the Sth Pacific. My cabin was great, food was fab, entertainment was marvellous and my fellow passengers were a lovely bunch of people. However there were kids everywhere and l mean everywhere like in the bars at 10pm at night. I understand it was during school holidays and it’s not like l don’t like kids but unfortunately there as no way to escape them. Pools, bars, restaurants, adult only area and entertainment.....no where for adults only. After dark in loud bars should be for adults only not from age 16 and up.

Value for Money
Travelling Party Adults
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Gary

GaryRichmond-Tweed, NSW

  • 2 reviews
  • 1 like

Rip off

published

Alcohol is watered down
Keep debiting credit card for charges days after the final bill was settled on board
Customer service is a joke
Staff freindly food ok
Entertainment average
Room ok

Value for Money
Trip Length6 days
Travelling Party Adults and Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Lesley Nalbandian

Lesley NalbandianSydney, NSW

  • 3 reviews
  • 2 likes

Cruising the Pacific

published

we have just returned from our South Pacific departing from Sydney with Royal Caribbean wonderful wonderful wonderful, all ages were there all smiles everywhere a most satisfied passenger

Rose G.

Rose G.

  • 13 reviews
  • 13 likes

First Trip - Love love love, great ship!

published

First time cruising, Wow !! 15 Jan 2022 from Sydney to South Pacific not a problem, everything ran so smoothly. the Ship is amazing and the Crew and employees were helpful. Facilities, food, Staterooms all were fabulous. Thank you Royal Caribbean.

its A floating Tupperware party

published
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Disappointing trip

published

The accommodation was ok the dining offers for free was horrid . Everything was so expensive and not good like the internet

Good service but bad passengers

published

We boarded the ship at Sydney, can't believe the ship is full of bogans, almost every 2nd one has a tatoo, wearing thongs with shorts walking around with bad attitude, they're treated like a king whilst onboard before getting off to their housing commission . All paid for by the taxpayers.

Kristy

Kristy

  • 10 reviews
  • 1 like

Good

published

Sailed in Nov 2018 and this is my second RC cruise. We got an Owners Suite which was amazing and perks are great also. I think the staff were great but I thought the entertainment lacked with repeated movies, and not enough fun shows to watch especially comedy. I luckily purchased the drink package as drinks onboard are very expensive once converted from US to Aus -$14 cocktails US made the cocktails approx $19 each and spirits starting @ $9.50 US made them $13 each. Personally probably will give RC a miss next time and try another brand due to the US pricing and there entertainment was not as good as I’ve seen on other cruises.

Amazing experience

published

This is mine and my family’s first time cruising with royal carribean from the 7th - 16th of November 2018 and overall I have to say I was overwelhmed and very impressed with the food and the service from staff especially our my time waiters Daryl lumarda who was constantly assisting us and especially chao Li who constantly knew what we wanted without even asking and was very time efficient and friendly
100/100 with all the experience food was phenomenal, staff where extraordinary, our room attendant Mohamed on level 6 was fantastic, islands where beautiful well done royal carribean ❤️

Disappointed

published

Loved the sea days..needed a rest. Found My Time Dining very confusing. Windjammer seemed a big selection, again confusing...had to search for items that looked appetizing (many badly labeled). Felt we were subsidizing Diamond Plus members (a 1/3 of the passengers we believe) drank freely all day and enjoyed spectacular dining, while our budget meant a few beverages given 18% overcharge on purchases. Entertainment other than ice show and 2 comedians..really poor. Films constant replays and old. On a 21 day cruise considered port choices also poor, only Maui and Noumea would we consider again. After cruising with another group last year I would find it difficult to recommend cruising with RC.

Ella

EllaCanberra

  • 2 reviews
  • 3 likes

Worst guest services ever

published

Royal Caribbean I have cruised with twice out of 20+ cruises. They are disgraceful in their attitude to health and wellbeing. They allowed novo virus to spread due to non quarantine of sick passengers.

Worst cruise line IMO and would never recommend. Disgusting company.

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Muriel

MurielIllawarra, NSW

  • 12 reviews

Royal Caribbean treat USA customers better than Australian customers

published

False advertising

published

Royal Caribbean sent me an email offering up to 30% off cruise excursions on our upcoming cruise on Explorer of the seas on 15th Feb 2022. When I booked 4 tours the prices were exactly the same as what has been offered on their website for the last few months, NO discounts applied! After numerous phone calls and emails the matter has not been resolved. Sounds like false advertising to me, Im not happy! This will be the last cruise I do with Royal Caribbean.

rowdy

rowdySydney, NSW

  • 3 reviews

Not so grand explorations

published
GoneCamping1975

GoneCamping1975Sydney, NSW

  • 12 reviews

Did not live up to expectations

published
Terry W

Terry WRosewood

  • 6 reviews
  • 6 likes

Big ship experience in review

published
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Questions & Answers

Margaret P.

Margaret P.asked

Royal Caribbean Explorer of the Seas

What are the laundry facilities for travellers on Explorer of the Seas?

2 answers
Margaret P.
Margaret P.

Received an answer further down the page thank you.

ask your cabin steward they will take care of the laundry it will be charged for the cabin stewards are very helpful with everything

Karen Lee

Karen Leeasked

Royal Caribbean Explorer of the Seas

I was wondering what the special party night were on Explorer of the Seas. Last time we went they had a 20's night and a white night. We leave on the 15th Feb 2022. Thank you

2 answers

can't remember what the special party night was as we didn't attend, there were a few Formal Dinner nights etc it all should be on there web site, so much to do on the cruise day and night have a good time and the food just amazing

I have remembered it was island night everyone had to wear something island like

Tracey

Traceyasked

Royal Caribbean Explorer of the Seas

I have booked a Jnr suite for an upcoming cruise could anybody tell me if there is special seating around the pools and theatre shows. When I booked my cruise it was displayed on there extra perks for a Jnr suite but it keeps changing on there web site 1 day its says you do the next day you don't. As it is the main reason I booked a suite I would like to know before I get onboard. Thanks

1 answer
Charlie
Charlie

Hi Tracey. I could not see any evidence that any special preference was given poolside or in the Theatre. But we were only in a balcony cabin. We were on Ovation of the Sea. There was an adults only area on Ovation but still no obvious pre-booking system. Have a great holiday. Kath.

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