We have previously been on a number of Royal Caribbean Cruises, the most recent being on the Ovation Of The Seas. I notice that at least one post for the Ovation Of The Seas has mentioned they had a very difficult time obtaining a justifiable refund, which was approved by the company but not paid within a reasonable time.
My experience has been similar....the answer is very simple.
Do not bother with trying to repeatedly contact the company, it will always be a frustrating waste of your time...contact your bank and explain that the cruise lin...Read more

We have received an email that Chinese passport holders, regardless of residency will not be able to board the ship due to the coronavirus. We were disappointed with this discriminative statement as it was not fair on Chinese passport holders who have never been to china for the last 6 months. This resulted in a confirmed cancellation of our reservation. 3 days later another statement has been released by
Royal Caribbean that they will allow Chinese passport holders to board the ship and reinstate their booking if they haven't been to china fo...Read more

19 Night Tanspacific 30 Sep - 20 May 19
Sailed onboard this beautiful ship before and was looking forward to this trip and I look forward to my next trip on her whenever that may be.

Let’s start with the bad and not so good then end with the good.

Being a person with a vision impairment I organised assistance to board the prior to sailing just to help navigate the boarding process however the Honolulu agent had no info of thus and failed to assist me lucky I was the only person boarding at the time and breezed through.

My room steward certa...Read more

So much about this cruise was positive. Our aim was to take a family holiday and unwind and it ticked those boxes.

- staff at all levels were warm and welcoming
- excellent hygiene
- Great on board entertainment
- great variety of food choices
- we bought the dining package on board - winderland and chops grille were great and catered for kids at $15-20 aud per child
- shore experiences were expensive so we researched stuff ourselves and booked independent providers
- spa services are pricey and couldn’t justify $3aud/minute treatment!!!
- ports were just “ok”- but that’s personal taste! Mystery island the highlight...Read more

We sailed on Ovation of the Seas in November 2022 and whilst the ship is impressive, the overall experience that Royal Caribbean provides is so very disappointing.

We knew that our young son was too young for kids club before going and we were fine with that - we wanted a holiday where he would be with us. BUT nowhere in any paperwork prior to boarding did it say that he would not be allowed in any of the pools because he's not toilet trained. Not even swimmer nappies were allowed. He so badly wanted me to take him in the water and I couldn't...Read more

If you are looking for a family cruise than this ship is not the one for kids under 6 or less than 42 inches. I booked on the Ovation based on the activities they had to offer the kids. On arrival my 3 1/2 year old was not allowed on the little kids water slides because he was not 42inches high. He was not allowed on the Bumper Cars because he was not 5 did not matter how tall he was it was based purely on age and they checked yet none of these restrictions were advertised prior to booking we only found out once we were onboard. My 13 year old ...Read more

Very poor loading and disembarking of the ship was a joke. Our cups didn’t arrive for our drinks package and what was given to use couldn’t be used at the drink station only at the bars which was always packed bar attendants would rather serve alcohol than soft drink. One of our suitcases was lost when disembarking and 3 people from royal looked for 40 minutes was told to fill a lost form in as when they find it they would send it to me after 3 weeks our luggage was returned with a charge of $620 after many complaints and phone calls,emails to ...Read more

My family and I (parents and siblings) booked to go on Ovation of the sea in Jan 2020 and they had a sale happening at the time. I was trying to book an interior room as it was the cheaper option and what my budget was however I couldn’t and I called Royal Caribbean customer service and I was told all the interior rooms were sold out! We were led to believe that we were getting a bargain and since all the interior rooms were sold out they were giving us a free upgrade to a balcony room. I ended up booking a room which cost me $5200 and now afte...Read more

So many reviews from people whinging about the number of passengers on the Ovation. It's a big ship folks and you knew that there were nearly 4999 other people on the boat before booking FGS. OK will we book again on a ship the size of the Ovation? No. But that's our choice based on what we like at our age. The Radiance to Voyager of the Seas is more our ship size & activities. (deck parties etc) Is the Ovation a good, happy ship? - Yep. Lots to do if Rock Climbing and dogem cars & sky diving, flow rider etc is your thing. We still found ...Read more

Booked 16 day cruise Sydney to Hawaii with stop overs in Tahiti and Lahaina and Maui only to be advised after we paid that the Lahaina and Maui stopovers have been cancelled and the ship sails directly from Tahiti to Honolulu thus missing out on a highlight of the cruise meaning that we spend 13 days out of the 16 staring at the ocean! Royal Caribbean are offering one day cruise fare refund as compensation WOW! We had asked for at least a flight back to Maui and one of the shore excursions only to be refused by RC - I will never cruise with R...Read more