Samsung AddWash WW85K5410WW / WW85K6410QX Questions & Answers

Hi jo problem sorted the machine wasnt balanced properly. Thank you

If it is only between the two models I would ask Samsung rather than hope for a specific answer from the public.

About an hour /hour twenty minutes..

cold water only, heats itself. Hot and Cold is more common on a top loader then a front loader.
I have solar hot water too. wasted

Hi, I usually use 800 for spin speed and it works well with normal daily clothes.

Did you have a brick inside it?
Im actually surprised this is happening. Try a spin cycle without anything in the drum and if it shakes its obviously a warranty job, and repairs to your damaged wall are in order. Normally, all WM have protection, anti-shake sensors so if they get unstable the spin shuts off, or spins down.

No def not normal I have mine on tile floor. This machine never ever moves. The spin cycle is the fastest on 1400 and it stays steady in it's place never had an issue. Call them up coz that doesn't sound right can't believe if damaged your wall

Mine one also is on tiled floor and spins on 1400 rpm but never moves. You should get it checked under warranty.

Don't know anything about that

I always use fabric softener so haven’t had that problem! You could try doing a drum clean cycle, and see if that helps?

I always use liquid detergent in mine and sometimes fabric softener. They come out smelling really nice. I think the detergent you use really makes a difference. I used to use a cheaper one and didn't get great results.

I had this issue too. I trial-and-error'd multiple detergents and found Cold Power to be the best at tackling the smell issue. I'll also add a cup of white vinegar to an extra dirty/ smelly load.

Yes I have has this issue not long after purchasing. I have contacted Samsung support and opened a ticket with them. Wife is genuinely upset.

If you choose a cycle that automatically sets temperature you can just press the button until no temperature is selected. Some may not let you over ride but I use daily wash mostly and usually use cold water.

Thanks for that Nic. Most appreciated.

I have had this trouble initially when I did not take out the four carriage bolts from behind the machine. Was a terrible thing to do! They hold the internal barrel steady during transport. I hope you can solve your problem quickly.

I have not experienced anything. Overloading the machine may cause the motor to run hot but I would be seriously concerned about any smell that represents the machine running as normal. Dont mess arround contact who you purchasrd the machine from and Samsung immediately. Dont risk further damage before it is checked out to avoid possibility of fire or damage not covered by warrantee.

Not with our machine. The DAVIDB covers it all.

Thanks, David the machine is definitely not overloaded max 5-6 kilos on a cotton load. The machine was purchased for Harvey Norman with extended warranty but is only 3 months old. never had an issue with cotton cycle before, all of sudden this smell... It smells like burning rubber, very similar to if burning electrical wires if you ever smelt it.
Surprisingly the "bedding" cycle has no issues at all.

Samsung advised not to use until technician checks it.

Btw.. when you say fire or damage not covered by warranty. Am I missing something? The machine is fairly new and we have 4 years extended warranty on top. Regardless we have warranty or not it should not cause a fire like previous models, LOL :)

I think you will find the reason for the time frame wait is because it is currently out of stock. Next day delivery is dependant on availability and metro area. You should contact appliances online direct for product availability confirmation in your area. I found that once I had entered my area that a dialog box was visable to indicate what products were available for next day delivery. Check to see if the white Samsung washing machine ($100 cheaper) comes up as available for next day delivery this would confirm that the other model is out of stock for 4 weeks.

Thanks I was able to chat online and found out that they were out of stock unfortunately.

This product is available whether the white or inoc color is available globally. I did research online and found them in Samsung NZ website so it should be available in your country. Price range in NZ: white is 1298 NZD, Inox is 1698 NZD. https://m.pricespy.co.nz/category/513
You may want to check your local stores for deals :)

The one i bought was in toowoomba and it was the last one in stock sorry cant help you any more than that it was twelve months ago.

You don't have to install the motor yourself, you pay a service repairer to do this. What they are saying is that if in the event the motor needs replacing, you only pay the repairer for the service call and labour to replace it !