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Samsung Series 9 HW-N950 Questions & Answers
1 question from our users
Mikeasked
Have had this soundbar for about a year and when first set up worked great but over time the surround speakers although always poor appear not to work at all. The volume I was comfortable when new now for some reason is very soft so have had to increase it quite some just to hear what is going on. ave contacted Samsung help several times but all their suggestions have failed. I'm about to gift the system on and look for a better soundbar. Disappointing to say the least.
3 answers
I would just take to their repair centre in oakleigh and give them for testing, is it just sound from tv via hdmi arc or all other sources as well?
Yes the HDMI cable connection. Have changed cables etc but no change. 4k movies on Netflix or prime don't sound as good as they used to. Music on U tube has to be up loud to sound any good. Rear surround speakers never work now but at best were poor.
AdaSamsung
We're sorry to hear of the experience you've had with us so far, Mike. We would like to look into the troubles you are having with your soundbar. Would you be able to send us a private message to the link below with your reference number and contact details?
https://www.messenger.com/t/SamsungAustralia
Ada
Samsung AU
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