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Samsung Series 6 Q6 QLED Questions & Answers
QA55Q6FNAWXXY (55"), QA65Q6FNAWXXY (65"), QA75Q6FNAWXXY (75")8 questions from our users
Mary H.asked
We have a Samsung QLED Q60...just over a year old. It has just developed a very narrow vertical and horizontal line on the screen that intersect near top left quadrant of the TV. Diagnosis cannot find anything so we now have to go to a local repairer. Has anyone had this problem?
Thank you,
Mary
3 answers
AdaSamsung
Hi Mary, we would like to look into the troubles you are having with your TV. Would you be able to send us a message to the link below?
https://www.messenger.com/t/SamsungAustralia
Ada
Samsung AU
I now have a Samsung ref number...4298552425. Hoping this can be resolved. Thank you.
AdaSamsung
Hi Mary, we don't recommend for you to provide personal details such as your reference number on public posts. Would you be able to send us a message to the link above instead?
Alternatively, you can also reach out to our Customer Care team on 1300 362 603 for further assistance.
Ada
Samsung AU
Paul K.asked
Hi. I get my brand new Q6 65” yesterday and at the bottom is a small black horizontal line of dead pixels along the screen. Can I get this TV replaced ?
Paul
2 answers
Yup. When I first got mine the whole top left hand corner was black with dead pixels. I just took it back to VideoPro and they easily replaced it for free for me. Since it's faulty they just have to send it back to the manufacturer to replace it. Just take it back to where you got it from.
AdaSamsung
We're sorry to hear of the troubles you are facing with your TV, Paul. Would you be able to provide me with your contact details and any reference numbers to the link below?
Please ensure to copy and paste your product review in a private message to us.
Jo
Samsung AU
Melissa C.asked
I have fetch tv & a small lounge rm was looking at a 55" - 58" & saw the 65" Samsung on tvsn. So my ? is would the 65" be to let 4 a all rm & does it connect to fetch? Thanks Mel
1 answer
Samsung AUSamsung
Hey Melissa, we recommend for you to contact your service provider for more information on the compatibility of your Fetch TV :)
Jo
Samsung AU
Ray M.asked
Pixelation on channel 10 in particular and loss of picture for 5 minutes at a time
1 answer
Samsung AUSamsung
Hi Ray, this may be caused by a weak TV signal. I recommend for you to make sure that the cables connecting your TV to your video sources e.g. outdoor antenna, cable TV jack, etc. are firmly connected.
If you require further assistance with this, feel free to reach our Customer Care team on 1300 362 603.
Jo
Samsung AU
Daniel C.asked
QA65Q6FNA why cant i get foxtel now app on this
1 answer
Samsung AUSamsung
Hi Daniel, unfortunately the Foxtel app is unavailable on this model.
For more info > https://www.foxtel.com.au/now/support/how-it-works/devices/samsung.html
Jo
Samsung AU
Leo G.asked
One hard-of-hearing family member needs a sound output to use headphones.
Is there a sound-out socket that can run in parallel with TV speakers?
1 answer
Samsung AUSamsung
Hey Leo, this TV model does not have an audio out (Mini Jack). However, if your headphones are Bluetooth capable, you are able to connect them to your TV.
For more info > https://www.samsung.com/au/support/tv-audio-video/connect-bluetooth-audio-to-tv/
Jo
Samsung AU
Kendalkidasked
I have a Samsung soundbar and the Fox iq4 which is satalite but have noticed sound fade problems especially when watching documentary programme, why is this?
1 answer
PhilSamsung
Hi there, thank you for your question, this may be due to the sound format that is being played by Foxtel, which may not be registering as effectively through the soundbar. I suggest giving out customer care line a call, so we can organise a technician to contact you to run some troubleshooting.
Philip
Samsung Australia
Norma Zasked
Is there something wrong with my new QA55Q6FNAWXXY (55") smart TV, Because when your standing directly in front of the TV the screen the picture is bright & clear, Move to the side about 1Mt the screen is powdery it looks like a film on the screen.
2 answers
Samsung AUSamsung
Hi Norma, If you believe there may be a fault with your QLED TV, please contact our support team on > 1300 362 603. They'll be happy to assist you from there.
Sara
Samsung Australia
Norma this sounds like the off-axis viewing limitation with the TV that I mentioned in my review of the TV....it is really quite poor unless you sit directly in front of the TV. Im sure Samsung will do better in the future. It will be interesting to
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