I put a deposit on a new computer system on the 6 of may 2022 and paid and picked up on the 17th. On the date of pick up the computer was advertised $100 cheaper than purchase price so I sent an email asking for a credit but no reply. The keyboard failed on the 8th of may 2020. Scorptec said keyboard was out of warranty, but cooler master web site says 2 years on keyboards, and it would take up to two weeks to investigate claim. Try home schooling 4 kids with no computer.
I’ve recommended this store to a few of my mate even after the no reply after purchase but are unlikely to ever do again.

The online system builder was very helpful, as was the website. The process of ordering was good, communication was good. Despite Covid-19, components were sourced quickly and the the build was done two days ahead of the first ETA. The pick-up process was good, and clearly with a lot of focus on staff safety.
Most importantly, the machine was well built and well packed. I am very pleased with the process.

I naively bought a razer keyboard with ‘green switches’. After opening the plastic seals on the box I realised the keys were too loud, closed it up again and called Scorptec to discuss a swap. They agreed but didn’t tell me they would charge me 15% - in the end they nullified the extra cost of swapping which was good of them

If you are sick of using that three letter word computer store, scorptec is a great alernative, while the staff are friendlier, the process of being in store could be a bit better, the postage charges were higher then expected so I went in store to pick up, overall will use these guys before anyone else.

I bought a $2000 computer and after 30 days stoped working.
I have been waiting for 30 days for any feedback or refund and nothing.
I definitely do not recommend this shop.

Shaun and Thomas have been great helping me navigate various issues in my new mini audio production pc build. This was my first AMD build, and I had various questions specific to building around that.

The memory kit i ordered was faulty, and shaun took it back without hesitation, and answering my various questions about brand optimizations and replacements.

My cougar case apparently needed a specific power plug orientation but didnt specify or recommend even of their own brand. So of course the power supply didnt fit. Thomas sorted me with a replacement, no dramas and no fees.

Finally got my pc in order, the advice i received has been sound, and I really am grateful for the kind and patient service.

My first purchase from Scorptec was a bit over a year ago, had them custom build a PC for me, rather than going with one of their prebuilt options I simply stated all the items I wanted and had them put it together.

They did a fantastic job, the build was clean and neat, great cable management. The PC is still going great as you would hope and expect. Have bought several items since, never had any issues.

I was contacted by someone from Scorptec via email about my experience in-store and was provided a full remedy.
Shouldn't have been so difficult to begin with but happy with the outcome.

Went & visited the Clayton Branch to purchase some parts for a new PC build. I had no intention of getting the whole system there but the service & advice from Alex P was fantastic. Now I have a PC which is an absolute beast! It plays everything & anything on Ultra Settings.

I will definitely be back again if I need more PC parts, just because of the service.

Buying from the South Melbourne store is a breeze. I used to buy at MSY but now only buy from Scorptec. Easy, quick, recipt emailed to you. Just a great experience.

Hi,just wanted to thank everyone at scorptec for the excellent service from start helping me put a system together to those who put it together and the helpful and friendly manner you did this for me, your a great team and l would not go anywhere else but you guys.
Kind regards, Robert

Bought a z390 aorus pro wifi motherboard from them, and three weeks later I suddenly got a BSOD; since then my whole PC can't boost into bios anymore. I reset the CMOS and found out that I cannot run my RAM at the XMP frequency anymore. My RAM features Samsung B-die, the best out there on the market, meaning it is impossible to be unable to work at the specified frequency. Obviously this is the motherboard's fault. This this a really frustrating experience.

Always been happy with their service at their old Macquarie Park store and the same great service at their new and larger Auburn store. Never had a problem with any transaction.
Keep it up!