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38 questions from our users
How do I contact support or warranty if no one answers the bloody phones ??
My M/B is an ASUS Z590-a, CPU i9 1100k, 64gb Ram, Using Windows 10.
Of the Three M.2 Sockets Only Two of these are available to Create Raid.
And I want at least Four M.2's in Raid0 with the Capability of Installing the O/S in The Raid.
So I have to Add More M.2 Ports to this M/B.
To do this I am open to suggestions However I believe the easiest way would be a PCIE M.2 Expansion Card.
Now I am aware that Cards with their Own Raid Chips may be easier to work with, However they are Quite Expensive.
I have been looking for a Card that would allow the Extra Ports to work with the M/B's Built-in Raid .
I have Ordered a Card from Syba Systems USA, Model SI-PEX40152 https://www.sybausa.com/index.php?route=product/product&product_id=1052&search=si-pex40152 .
In the meantime I have Tested My M/B to see if an Extra M.2 Port can be Added to my Raid by way of a single pcie m.2 add on card.
Well that card is visible in the bios, with a 970evoplus, and visible in the raid build area but is not available to be used in a raid array.
So I am concerned that my m/b may not allow me to use extra m.2 sockets this way.
Have I missed some setting in the bios that would enable these extra drives.
Or have I gone about it wrong and my m/b simply can't utilize extra drives this way
Hello John,
Thank you for seeking advice from us. To be able to assist you better please PM us your contact details or account details and then I can refer your queries to our support team to contact you.
Regards Laura
Hey there, just wondering how I can get in touch with someone regarding my order? It seems all customer service portals are down right now. This mean I cannot speak to a human at either Scorptec or Auspost about my order. My order was shipped out on the 28th, and was sent from VIC to SYD to Pakenham? and the last scan is showing as sorted in VIC. It's been over two weeks now for an express post item that is back where it started, so I was hoping I could get in touch with someone to try and expedite the process and ensure the package isn't sent back to Pakenham again (I live in Sydney).
Login to your account go on to the your order and type it takes about 3 day
You can call them on 1300780537. Still no refund from them. Not a trustworthy company
When I try it says * Correspondence is disabled as order status is COMPLETED. If you need any assistance with this order please contact us here. And when I go to contact us, all lines are down. I may just have to call as per Carols message. Thank you
Could I get a ASUS FA506QM TUF GAMING A15 15.6INCH RYZEN 7 RTX 3060 GAMING LAPTOP on it??
Hi John
Thank you for contacting us, if you could please direct your question to [email protected] with further details one of our sales team will be able to assist you. Or you can send us a private message here with your contact details and we can have one of our team contact you.
Regards,
Jarrod | Scorptec
Hi,
I have purchased the SCORPTEC NOVA GTX 1660 GAMING PC, with the intentions to purchase something else from your store. I would like to return this set. How may I do so?
Hi Dhillon,
If you can please send us a private message including your order details we can have someone from our after-sales team contact you to discuss the possibility of returning the item that you have.
Regards,
Jarrod | Scorptec
hello, when will the "SCORPTEC PHANTOM RTX 3070 GAMING PC" be back in stock online
Thanks for your question, at this stage we do not have an exact time frame for when this system will be returning to stock. However, we do expect it to be back in stock in the near future.
David | Scorptec
Scorptec Delta RTX 2070 Super Gaming PC, Intel Core i5 9400 6 Core, B365 Chipset, GeForce RTX 2070 Super 8GB, 16GB 2666MHz RAM, 500GB M.2 NVMe SSD, 2TB HDD, Corsair Case, 650W PSU, Win 10 Home
Model: SS-DELTA2070S (WTY - 2 year)
Purchased for Christmas, played all games so good for about 3 months since March no games will open with out crashing.
Kids are pretty disappointed. Updated all drivers etc. no luck.
We are sorry to hear that you are experiencing issues with your Scorptec Gaming PC. If you have not already, please submit a ticket to our aftersales support team here: https://support.scorptec.com.au/hc/en-au/requests/new
Our team will get back to you as soon as possible to assist in having your issue resolved.
David | Scorptec
Can I get an update on order 1833327 pls - haven't been able to find a contact number or email for scorptec
Thanks for your question, you can send our team a message from the order in your account on our website or by submitting a ticket. These and more methods for contacting us can be found on our contact us page, specifically under the "Get in Touch" section.
David | Scorptec
Hi why are my emails not answered and why do i get emails from your staff which i cant reply to.
Why does none answer the phone.
Disgusting service
Regards Karl dell
Thanks for your question, we are sorry to hear that you are having trouble getting in touch. Our team are working their hardest to answer queries as quickly as possible and to answer as many calls as we can. We apologise for the continued delays in response times.
If our team have sent you a message on your order, our system will send you a notification email - however to respond to the team you will need to follow the link in the notification email. For any other queries please submit a query here: https://support.scorptec.com.au/hc/en-au/requests/new
David | Scorptec
You are being stupid and i am sick of your nonsense.
There is no link in the email that [Name Removed] send me.
You are a bunch of morons the way you are blocking me and then you just give excuses and tell me about links that don't exist'.
After this i will never deal with you again and my online reviews will show the hassles and stalling tactics you use to avoid me being able to contact you to get my warranty work sorted.
Hi,
I requested a refund on the 30/4/2021 via your customer portal. I was advised the following:
"no worries, Brandon. I canceled your order as requested and sent a refund request to our accounts team which should be processed within 24 hours. Once the refund has been processed, it should reflect on your account within 24-48 hours, some financial institutions may take up to 5 business days. Regards, Paulo"
I'm yet to receive my refund and or confirmation that the refund has been processed. Can I please get an update on when I should expect my refund?
I've currently lost $2,600 on a computer build for a client due to this extremely frustrating process.
When I placed my order your website stated that the Graphics card was in stock at the supplier, this obviously was not the case.
I would appreciate a response or even better my money back by ASAP or I will be contacting the ACCC.
Brandon
Order number 1760545
Thanks for your question, I believe that our team have already gotten in touch to assist you with the refund. We apologise for the delay in the processing of the refund.
David | Scorptec
I tried to enquiry about my order through online correspondence and messenger. I haven't received a reply from either of them. How could Scorptec shut all the doors after the sales? No phone, no chat and no emails.
I assume there is a bit of delay with the reply but I always got one, have you try the message section in your order section, scroll down, hope that helps.
that is the order correspondence I mentioned.
Thanks for your question, we are unfortunately still seeing some delays in response times for some queries. Are you able to send us a direct message on Product Review with your order or account details so we can check into this for you.
David | Scorptec
When I pre-ordered my Gigabyte GeForce RTX 3060 Ti EAGLE, 8GB I was told I would get a delivery estimate once my order was placed. Instead, there is no indication whatsoever of when it will be delivered. It just says "Awaiting Stock Availability". Are you able to provide any idea how long this item will take to be restocked and then delivered? Order number 1661877
Thanks for your question, we apologise for the delay - unfortunately with the RTX 30 Series graphics cards we are waiting ETA and delivery information to come through our supply channels. We are doing our best to have this information available as quickly as possible.
I believe our team have already been in touch with you regarding your backorder status and will continue to provide support moving forward.
David | Scorptec
Hi, I had made order which included 3x LianLi12UF1W all of my items have been allocated except 1 of these fans. The eta for this is well into next year. I was wondering if I could have the order shipped without that one fan? Or could I possibly change the 3 individual fans for the 3 pack which is in stock?
I have attached the webpage for reference.
https://www.scorptec.com.au/product/cooling/120mm-fans/84856-12uf3w/?member_pricing=true
Order number is 1631345
Thanks for your question, I believe that our team has provided assistance for you now. We apologise for the delays in our responses, our team are still working through a large volume of queries.
David | Scorptec
Why are some RTX3060 cards on pre-order turns out 18% more expensive then vendor retail price? Will the final sale price be adjusted or can I get refund without cancellation fees?
Thanks for your question, the pricing on our website is based off the cost of the goods to Scorptec. Unfortunately this cost can mean that the product cannot be sold at MSRP, we expect that once global supply improves that the pricing of these cards will improve.
If you wish to cancel your order, please send us a message on your order from your account on our website and our team will do their best to action that as quickly as possible.
David | Scorptec
Thanks David. I have sent through a correspondence to discuss my options on the order 2 days ago. no response from Scorptec yet.
What is happening with order 1627941 seems to be stuck waiting at waiting warehouse allocation.
I have only been told it’s not in Australia and waiting for delivery. I don’t get any other feedback.
Thanks for your question, I can see that everything in your order is in stock and it is currently being processed. Please be patient as our team are working their best to have orders picked, packed and shipped as quickly as possible.
David | Scorptec
I'm wanting to buy Asustor NAS AS6604T with the Intel Celeron J4125 Quad Core 2.0GHz (burst up 2.70 GHz) Processor, 4GB SO-DIMM DDR4 (4GB x1, Expandable. Max 8GB), also 2 HDD or SSD that is compatible with this NAS do you have all in stock, i can't seem to find Hdd info on your site.
Thank you in advance,
Peter
Thanks for your question, we have a large range of hard drives and SSDs on our website - however we are not able to provide full compatibility information between drives and NAS units. To check what drive(s) are compatible with the NAS we suggest checking the product page on the ASUSTOR website, they provide a full breakdown of the compatibility with a range of devices including drives.
David | Scorptec
I was wondering what was going on with the stock of the new Ryzen 5000 CPUs. I can't find any information. I never got a confirmation email, I sent a query about a week ago which didn't get a reply and sent another. My game code says ready but I'm not sure if it's with the product or being emailed. I'm so lost... Help :(
Thanks for your question, if your order is showing in your account on our website as fully paid then your allocation position is secure. We are continuing to experience an extremely large volume of queries which has impacted response times. We are working on providing more information relating to the current backorders and expected fulfillment times shortly.
If you could send us a DM on Product Review or email us at: [email protected] with your order or account details we can see what we can do to help.
David | Scorptec
I have been trying to contact the South Melbourne store to get an update on my order that I had placed last week. There is no response to phone calls or to chat messages. How can I get an update? I have been trying to contact the store for two days now
Thanks for your question, we are currently experiencing extremely high volumes of calls and queries - our teams are working through the queries we are receiving as quickly as possible but unfortunately there are some delays.
If you have sent a message to our team from the order in your account, they will get back to you as soon as possible. If you could send us a direct message here on Product Review with your order or account details I would be more than happy to take a look at that for you as well.
David | Scorptec
Hello, I recently ordered a GALAX GeForce RTX 3080 SG (1-Click OC), 10GB, and it is currently waiting stock availability. Is there a rough estimate on when the graphics card may be back in stock? Thank you
Thanks for your question, we are seeing more stock of the Nvidia 3000 Series cards coming in stock each week. Our team may be able to provide you with some indication on stock availability, however we are still seeing a lot of instability with new and incoming 3080 stock.
David | Scorptec
Hi, do you have a showroom with monitors on display? I'm looking to replace my Apple monitor but I'm don't want to buy one without seeing how it performs.
No idea. I bought online i think they do
Thanks for your question, at this stage all of our stores are operating as Click & Collect sites only. Our showrooms have not opened up yet, we are hoping to open the stores up soon with continued easing of restrictions.
For the latest information relating to our stores, you can check the COVID-19 information page on our website.
David | Scorptec
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