ServiceSeeking.com.au Questions & Answers

Hi Lisa - great question. I am not going to say it is not more challenging in the beginning - it is.... reviews are important. However, what is more important is your professionalism, ability to offer great solutions to customers at excellent prices. The key is to have a compelling Profile Page that shows that just because you are new to ServiceSeeking you are experienced and skilled at what you do. We do have a 'testimonial' section where you can place comments from customers who hired you outside of ServiceSeeking. I am always happy to help you get started - but we generally say it takes around 3 months to start to get traction. If you need any more advice just reach out at [email protected]

Hi John - generally with low volume jobs there are increased costs as whether the job is 5m or 50m there still needs similar staff numbers (less time of course) - the truck still needs to drive to site etc. So with low volume jobs I can see how the sq metre pricing could be significantly different. We just look at an Australia wide average for average job sizes posted on our site.

Hi Scott - happy to help. Please click this link a book in a time that is convenient for you and we will give you a call and help you out with this.
https://calendly.com/deric-2

Hi Barry - no maximum value provided they are licensed to do the project.

Hi Mark,
Sure - always happy to have a chat to see if our site will work for you. Generally it depends on your industry and location - but lets speak about it.
Have a chat to Francesco 0284882921 and he will chat through your requirements.

Hi Bilyana,
Sorry to hear about your experience.
As a next step, please book a session with our Support Agent using this link https://calendly.com/deric-2
and we can talk through your issues in detail and discuss next steps and what we can do to help.

Hi Barry - we do have a few on our site. If you go to the Directory section of the site in the top right hand corner of the home page- you can put in what you are looking for and the area you live in and it will match you with suitable businesses. In terms of car panel beaters - it just depends on your location how many we can match you with.

Hi Shaun,
Yes - we can only display for a 12 month period after you got your original one. if you can email an updated version to your sales agent or [email protected] we can update it for you. You can also get one for i think around $39 through us - we get wholesale rates that we pass on at cost price to our customers - in your dashboard you can see a link to this.
Thanks!
Adam

Hi Tom -yes, 1 Review for Resibuild Develipments. You can find their profile in our Directory or just google search their name followed by ServiceSeeking. The Review posted is:

"Thanks for your work. Came promptly and completed the work quickly. Reasonably priced. :) "
Jasmine from Boronia, VIC posted a job for Carpenters on 23 October 2018

sure - we can help you with that. Just shoot me an email to [email protected] and I will help you out.

Hey Adam - sure. Just email me your details to [email protected] and I will call you

Hi Alain,

I would be glad to post the job for you. Please send me the ff details:
Job description :
When do you need the job done :
Email :
Contact number :
Post code and suburb :

Warm regards,

Hi Samim - there must be an error here. We wouldn't suspend your account if you have paid us.
Please email me your details to [email protected] and I will look into your account immediately. We are certainly not a rip off company so email me and I will help you out.

Thanks
Adam
Sales Director.

Hi Ghada,
To be absolutely clear - we never send your details to any 3rd party, let alone Indian scammers. The issue is that we do have a Directory - which displays your contact details so customers can call your directly. The problem with publicly displaying your details is that whilst customers can call you - so can Indian scam companies. I know exactly the call that they make and they basically say they are from ServiceSeeking and can get you to number one on Google.
The problem is if we remove the online directory - then real customers wont also be able to see your phone number.
This is my advice re this. As soon as you hear someone from a scam company, just immediately hang up. In my experience they will eventually get the idea and they will put you on a list that receives less calls. I know this is very frustrating - but we also want you to get as many legitimate calls as possible.
Unfortunately these Indian Scam companies don't adhere to any Australian requirements such as the 'Do Not Call Register'.
Happy to chat with you more about this if you want. You can email me personally at [email protected] if you need any more info or advice.
I understand its very frustrating and hopefully they will give up soon.
Just hang up.

Hi Roxy - this shouldn't happen. Please email [email protected] and we can look into this for you.

Thanks
Adam

We're sorry for the trouble that this business has caused you. It's certainly not the type of behaviour we expect from our businesses and definitely not something we will tolerate.

Service Seeking has a 2-strike policy. We can either issue a formal warning to the business, record strike 1 of 2 strikes, or suspend a business account. We do however, also consider the business' side of the story.

Please send us documentation to support your side of the story. We will contact the business once we have your documentation.

Hi Ann,
ServiceSeeking is a marketplace and we try to get you as many quotes as possible so you can choose the best business for your job. The key is to choose a business that not only offers you a good price but has the credibility and trustworthiness to do the job you want - the way you want it. Check out their reviews, ask them if they guarantee their work and tell them upfront you want a receipt. The ATO absolutely have their say with businesses that take cash and don't disclose their income - its illegal and not something we endorse at all. The ServiceSeeking platform allows you the option to pay your tradie through our site if you wish (and they also agree) which will give you the paper trail you want.
In terms of a tradie not finishing a job - make sure you let us know if this ever happens as we will certainly investigate - we don't want bad tradies on our site. If you hire a tradie with a lot of positive reviews and checked out their previous work this is less likely to happen to you.
Also review their profile and choose businesses who are insured and have a police check.
Hope this helps!

Adam Pisk
Sales Director

Hi Stevie - With over 100,000 businesses registered with us and almost 3 million jobs posted - the site has certainly paid off for many of our clients. On average about $40m of work is generated for businesses through our site every month. As the site is a marketplace - you need to compete for this work. So - a lot of businesses do very well on our site but there are some that don't. You will need to market your business, build up reviews, explain the customers why they should pick you over your competitors to do their job. If you are a good communicator and can follow the process we give you and you continue to do excellent work for customers then this should be a great way to win more work - check out our homepage at serviceseeking.com.au for case studies of successful businesses.

Hi Tracy! It would be best to post a job listing on our site to Get Quotes from your local tradies. Please try the link below:

https://www.serviceseeking.com.au/