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Skip Bin Hire Australia
Colette K.Greater Melbourne (Outer), VIC
- Verified customer
Terrible - Don't even deserve 1 star
We unexpectedly needed an urgent same day skip delivery & pickup service. After making several enquiries we decided to use Skip Bin Hire Australia, as their rates seemed reasonable for this kind of service and most importantly, their online chat consultant promised that same day delivery & pickup was possible. After making the booking via the online system, as per the consultants instructions, we received a confirmation email 15 minutes before their office closing time the day before the delivery was due, advising that neither delivery nor pick...Read more
up date could be guaranteed. We tried to get in contact with the company immediately via online chat, email & phone messages to query this, but to no avail. We tried again the next day and after many tries via online chat, email & phone messages we finally got to speak to someone in the office, who confirmed that there are no guarantees and the online consultant had given us the wrong information. We then had no option but to cancel the “service”, as we were vacating the house we had sold that day and therefore nothing could be left behind past this day. Even though the service was cancelled, we were still charged the full rate. I tried all options to have the charge reversed, but found out in the end that I have no recourse as we cancelled the service on the day of the service and according to their T&C’s same day cancellations are non-refundable and payable in full. This is despite the fact that they *booked a service that did not meet the date and time we specified in the booking form *booked us for a service that they knew they could not provide (at the very least they should've contacted us first to see if we wanted to proceed nevertheless) *sent the booking confirmation email 15 minutes before their office closed the day before the service was due, meaning we had no chance to query the details and cancel in time to avoid fees (one has to wonder if the confirmation emails are deliberately sent late for exactly this purpose). I wish I had read the reviews on this website before making my decision, as it seems this is not an isolated occurrence. Please do yourself a favour and go elsewhere. There are many other companies out there that will do a better job and keep their promises.3 comments
Dear William
Thank you for your reply.... Read more
Unfortunately, contrary to what was stated, the job was not organised as requested. We requested delivery and pickup for the same day, based on the assurance of your online chat staff that this was possible. Yet the confirmation email clearly states that pickup and delivery dates cannot be guaranteed. This is contradictory and not what we had asked for and, for reasons outlined in my review, we therefore had no choice but to cancel. The reason cancellation was made on the day is because it was impossible to speak to anyone at your end to check the discrepancies until the day of the job, prior to that we only got voicemail and no answer. It is also incorrect that the consultant reiterated same-day cancellation terms to us. However, our issue is not with your terms per se, but with the how our booking request was (mis)handled in the lead-up to the cancellation. To reiterate, your company: * booked a service that did not match the date and timeframe specified in the booking form *knowingly proceeded with a booking for a service that did not meet the requested parameters without asking the customer first if they wanted to proceed if the requested timelines could not be met *sent the booking confirmation email 15 minutes before the office closed the day prior and then wasn’t available to be spoken to until the day of service, which meant the inconsistencies could not be checked until it then. Having worked in small, family-owned businesses myself I do know all about the challenges that are faced every day. However, I have also learned that good Customer Service is therefore even more important and this is where I feel your company is lacking. If any of the steps above would’ve been taken the end-result (and therefore my review) would’ve been very different. So maybe instead of commenting on every review and merely referring to your T&Cs, the time could be better spent on improving your Customer Service procedures.William T.Skip Bin Hire Australia
Hi Collette,
Unfortunately product review don’t allow pictures or anything for merchants to post as that service you have to the pay for. In the email Jeremy stated due to sudden urgencies and other ... Read more
committments that you have to cancel. I’ve forwarded the email to you for reference. The email did not state anything about same day drop off or pickup. In the booking it also gave the dates of 31.10.2019 drop off and pickup 1.11.2019.Similar opinion? Write a review on ieatwords.com.au!
Adrian De MaseReservoir
Hidden charges & cancellation fees
The smallest T & C's and cancellation fees (10%) within a 30 minute window in booking. Consultant was not apologetic and was condescending. Would never use this company again when hiring a skip!
Similar opinion? Write a review on ieatwords.com.au!
Sam D.Sydney, NSW
Terrible
Bin still in front of garage for the last 7 weeks, called, text, emailed, terrible
, paid first then they requested more money, Clowns, no good, shut up
Shop, terrible, never again
1 comment
William T.Skip Bin Hire Australia
Hi Sam
If you could please provide more details on the booking I could assist you further.... Read more
Thanks BrentSimilar opinion? Write a review on ieatwords.com.au!
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Dion W.Greater Melbourne (Metropolitan), VIC
Terrible Service, Amateur Company
I rang at 11-30am to confirm bin was still coming as it was booked for between 7am and 12pm.
Turns out the supplier "never got our email"
A professional and competent company would have procedures in place to confirm supplier bookings.
Skip Bin Hire Australia however are the complete opposite of a professional and competent company.
As with other reviews, totally amateur operation with dismissive offshore call centre staff who seem disinterested in helping.
...Read more
1 comment
William T.Skip Bin Hire Australia
Hi Dion
We are Australia owned business and yes we use offshore call logistics. We use these services to reduce the costs of our service for Australian customers. We also drive 1000’s of jobs and boo... Read more
kings into suppliers across Australia. These are small business who are unable to reach the same geographic regions as our company does. All our bookings goes to small Australian businesses.Similar opinion? Write a review on ieatwords.com.au!
Dan ..Sydney, NSW
Poor delivery times
Booking the skip bin was easy. The sizing and prices is easy to follow. What I don't appreciate is choosing a 5 hour window for delivery (7am - 12pm) Ringing them up at gone 11am just to see if it's on its way, to be told the delivery will be this afternoon (12pm - 5pm)
Doesn't seem like the end of the world but it's just poor service, they could have at least reached out to me to let me know it was delayed. My wife's been sat at home all day expecting it by 12pm. Why select a time window for it to be disregarded so easily?
3 comments
William T.Skip Bin Hire Australia
Hi Dan, thanks for taking the time to write your feedback.
We will discuss this with our supply partner who delivered your bin. Our policy with all our supply partners is to call our customers at le... Read more
ast 30mins before hand or if running late call and give a new time window.Thanks William. I appreciate your offer of the credit to rectify the experience.
William T.Skip Bin Hire Australia
Hi Dan,
You should receive a refund notification momentarily.... Read more
Have a great weekend.Similar opinion? Write a review on ieatwords.com.au!
ObaidSydney
- 3 reviews
- Verified customer
Do not ever make the mistake of hiring these people.
I paid 295 for a 2m3 bin which was delivered late. I did not make much of once filled i have been chasing them to pick it up and [name removed] keeps on asking me to talk to their supplier to pick up. The supplier claims they have not been paid for 15 bins and even if i offered them extra money they will not pick it up from my property. Obviously the supplier is using me to put pressure on these guys to release their payment. The gall of these people they keep on telling me they will call me back and they never do. I am unable to start my landscaping and people are dumping their stuff on my open bin, i risk being penalised by council for it.
10 comments
A 50 refund has no significance against the 5000 $ deposit I have paid for my landscaping which is being held back because of your internal dispute. I have no business with any other party, i have mad... Read more
e payment to you and you are responsible for delivering the service. I have initiated proceedings with FT and ACCC against your ABN.William T.Skip Bin Hire Australia
Hi Obaid,
Thank you for your feedback. Please check your email for a link to the terms and conditions associated with your booking. Its unfortunate the experience you have received from Getaskip. Get... Read more
askip are bound by our terms of business and are in violation of their supplier agreement. Unfortunately we are unable to assist further.Your terms and conditions basically say that you collect money and everything after that is between the customer and your supplier.
Similar opinion? Write a review on ieatwords.com.au!
Mara W.Sydney Surrounds, NSW
- 2 reviews
- Verified customer
One star is too much.
To make an informed decision about whether I would hire from Skip Bin Hire Australia, I asked the online operator if carpet would be accepted in the bins, he said "carpet was ok", he did not mention any extra costs. I also asked about the price of the 6m3 bin I wanted to hire, the price for being in Zone 1 was $681.00. Happy with the information I had received, I booked and paid for the bin, to be delivered Monday 2nd December 2022. When looking at my invoice I noticed that the delivery date had reset to 1st August 2017, which is the defaul...Read more
t date (that was unusual in itself, two and a half years behind) in their system. I tried four times to speak to someone about this, eventually, someone contacted me. The person then told me that it would be an extra $200 for the carpet. I told her that I didn't want to pay extra money for the carpet as I was led to believe that it was included in the $681 I had paid. She told me that if I didn't want to pay the extra then don't put the carpet in the bin. Not happy with this response, I cancelled my order and lost 15% in the process. My suggestion to anyone hiring from this company, get them to sign your contract with your conditions included.2 comments
William T.Skip Bin Hire Australia
Hi Mara,
Ive sent a transcript of your chat with our online operator and you didnt mention carpet in the chat or via the phone conversation. Our operator has confirmed also that you did not ask about... Read more
carpet. When you refused to pay for the surcharge item which is clearly listed on the website we refunded you immediately.Hi Brent, You didn't include the transcript whereby I spoke to your online operator on the 30th November before I booked and paid for the bin. Go back and find those transcripts then you will see tha... Read more
t I specifically asked about the carpet. If you look at the transcripts you have sent to product review, it clearly shows that I am unhappy with being unable to contact your customer service people. Then when I was contacted by a phone operator (a different person from the online operator), it was for more money for the carpet.Similar opinion? Write a review on ieatwords.com.au!
Ilona LGreater Melbourne (Metropolitan), VIC
- 5 reviews
Very misleading
No wonder the reviews on their websites are positive - I just tried to write a negative one and they wont publish it!
Online chat and booking process was very easy. Paid and booked skip for Saturday. Received an email to say earliest delivery would be Monday. Email also said I needed to her council approval. Called local council who told me the skip companies sort this out.
Tried to call company multiple times but only option was to leave message.
Got through via email only to be told the council permit would be anywhere from 50-200 extra. No ...Read more
2 comments
William T.Skip Bin Hire Australia
Hi Lona,
Apologies we were unable to deliver your bin on your specified date. On the booking form it does clearly state Preferred Delivery Dates, and to call if you require the bin on a specific date... Read more
. The permit is arranged by skip supplier, however permit is paid by the customer, this is also stated on the form that you booked on. As we were unable to deliver the bin we issued a refund that same day. In future please read all terms and conditions of the booking and all line items prior to booking.I stand by my review... what is the point of having preferred day and paying before knowing if you can deliver it on that day or not. What if your next available isn't until a few months away (absolut... Read more
ely stupid). You need the system to automatically come up with a message to say the day selected isn't available. BEFORE you take my money. As for the council permits every other company asks where the skip will be held and the price of the permit is clearly stated. You just sent me an email later saying a council permit would be required and made it seem like I needed to get it. I ended up talking to the council and wasting my time as they clearly stated you needed to get one for the customer. Then when I asked you about it got a response to say its anywhere from 50-250 even know you knew my address/council. Again all of this was done AFTER you took my money. Completely misleading, wasted my time and you need to get with the times and competitors in the industry and have honest prices and dates!!!Similar opinion? Write a review on ieatwords.com.au!
JaneMGreater Melbourne (Metropolitan), VIC
- 2 reviews
Skip Bin Hire Australia
Booked a Skip Bin online based on the price quoted. Received a call from a Skip Bin Hire Australia person the next day to ask what we were using the bin for. She then advised we would have to pay extra for the standard items we planned to put in the bin. As the person was so rude I asked to cancel the bin. She advised I would be charged a 15% cancellation fee even though I cancelled 3 days out from getting the bin and within 24 hours of booking it. This companies website and pricing is very misleading and they are disgusting to deal with. Beware. Have to wonder about all the "good"reviews on their site. I will be reporting them to the ACCC and Office of Fair Trading.
1 comment
William T.Skip Bin Hire Australia
Dear Jane,
We don’t have any record of you booking with our company. Are you able to provide more details so we can look into the matter... Read more
You can call me directly on 0476 000 074 to discuss. Kind regards, Brent (Owner of Skip Bin Hire Australia)Similar opinion? Write a review on ieatwords.com.au!
Find out how Skip Bin Hire Australia compares to other Rubbish Removalists
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- Verified customer
Convenient online booking with good customer service
Easy online booking and prompt delivery. We had an issue with the size of skip that was delivered and when I raised this matter with them, I received a prompt and positive resolution.
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Andrew
- 5 reviews
Stay away
These guys are something else.
They honoured the following a price and delivery date and then called me and said it would be an extra $15 a day over 4 days ($60 in total). They would not honour what they first agreed and pretty much told me to go away.
Use them at your own risk! Misleading and wont honour price quotes
2 comments
William T.Skip Bin Hire Australia
Dear Andrew,
We don’t have any record of you booking with our company. Are you able to provide more details so we can look into the matter... Read more
You can call me directly on 0476 000 074 to discuss. Kind regards, BrentThat's right as I said to cancel the booking after you tried to charge extra. This occurred over a year ago, nothing further to discuss.
Similar opinion? Write a review on ieatwords.com.au!
JasonSydney, NSW
- 4 reviews
- Verified customer
Avoid Using - Misleading Booking Service Price
Misleading Booking that charges a lower price that they won't honour, and instead call you and want you to pay more. If you don't, then they charge a 5% cancellation fee.
After spending some time reviewing different skip bin businesses, I clicked onto the ad and filled in my desired skip bin size and waste type, (2m mixed heavy waste) and delivery date, and it came up with a price of $273.
Given this was a great price, I went ahead with the booking and I added in all my details, INCLUDING my address, and it showed the price of $273 that I...Read more
then proceeded to pay. The day after, I then received a call saying I was in a different zone in Sydney, and instead of $273 I would need to pay over $400. This is now well above other competitors and they wouldn't honour the price they calculated on the website, I decided to cancel. First I was told that I would get a full refund (on two occasions over the phone) before then being told there is a 5% refund charge by email. While in the T&C's it talks to two different Sydney prices based on location, I added in all my details, INCLUDING my address, and it came up with a price of $273 so I don't see how they can then say its now over $400 and if I want to cancel, they will charge a 5% fee. Go elsewhere. I will be reporting them to the consumer ombudsmen to investigate.2 comments
William T.Skip Bin Hire Australia
Dear Jason,
We don’t have any record of you booking with our company. Are you able to provide more details so we can look into the matter... Read more
You can call me directly on 0476 000 074 to discuss. Kind regards, BrentHi Brent, Here is the booking reference (Skip Bin Booking SBB21394) and the communication was with you directly so if you search your emails you will find the discussion. Happy to copy that here to support all my comments above.
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William T.Skip Bin Hire Australia
Hi Collete,
We have sent the bank your online booking and it was for the next day delivery being 31.10.2019 - your husband then emailed on the day of the booking and cancelled. We had arranged delive... Read more
ry as per your delivery instructions. We did not cancel the booking and you were informed that as you canceled on the day there was no refund as we had already arranged delivery with the supplier.