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- Verified customer
Best sleep in ages
I suffer from tinnitus and by using this i have been able to sleep for longer periods. If i wake during the night the sounds mask the ringing and i go straight back to sleep. Thankyou
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- Verified customer
Easy Process
Ordered and paid online - good email communication and the product arrived within a few days. Efficient streamlined online ordering service.
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- Verified customer
Very comfortable, on line purchase professional & prompt delivery
Very comfortable, but found there could have been more content in the product as my husband is very heavy & the feathers did flatten more than expected so I had to fluff them up more often than on my side. I wish some one would create a topper for heavy & light weighted people in one but happy just the same for now.
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- Verified customer
The product is perfect; the service was excellent. Delivered within 24 hours of my ordering! Couldn
Wanted a light summer doona; found this online, chose, ordered and it was delivered within 24 hours! And to top it off, it is perfect for our Hobart summer down to about 10 degrees. Then we throw a blanket on top. Too easy.
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Tanya
- 3 reviews
- Verified customer
Quick service
Purchase online new air filters, was quick and easy and was delivered in no time. Great Service would use it again.
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- Verified customer
Good night!
Great product, delivered on time. Order was tracked the whole way. Price was worth the result too. Thank you guys!
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JJTTHunter Region, NSW
- 2 reviews
- Verified customer
Back again for consumables
Back again for the free freight (others don't offer free freight). We were very happy last time and this time.
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- Verified customer
Product absolutly terrific,
I purchased the body pillow for post operation it is terrific, but delivery disappointing - could definately do better I paid for home delivery as just out of hospital & had to drive to post office to pick up - card left in box no attempt to buzz me as requested. i was definately home!! Parked outside in street as could not walk up ramp and copped $300+ parking fine. Did not see clearance after 3pm sign. Should & would not have happened if delivered as promised.
2 comments
Totally unexpected my delivery cost refunded, but much appreciated. Amazing that you take onboard your customers experiences. Thank you I am very happy with my purchase it has helped enormously, and yes I will shop with you again.
Cheers Jen
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- Verified customer
So comfortable, fits the king size bed beautifully
I would like to buy some pillow cases to fit these pillows. I am finding it difficult to get correct size
1 comment
Glen F.Sleep Solutions
Hi Rhonda - glad to hear you are happy with the king size pillows we do stock king size pillow cases in cotton and tencel in a variety of colours. I have sent you a link so you can have a look.
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Scott RiddleMelbourne
- Verified customer
Great service
Have always had good experiences when buying from Sleep Solutions - items always arrive promptly. Have recommended to others as well.
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Brett MooreWide Bay-Burnett, QLD
- 19 reviews
- 2 likes
Sold a product falsely advertised and they recommended it.
I called asking about air filters. I explained it was for a mold sufferer with CIRS and MCS so they told me to buy BlueAir. So I did. The air filter was making me sick 4 weeks into its use, probably much earlier as I had just left a sick building and was recovering. I called to complain but they sent me to the distributor who basically told me to go Jump. I had to contact the manufacturer in Switzerland by phone but got nowhere with that either as they promised a refund then stopped corresponding. This company said it must have been environment...Read more
al so I bought another filter with immediate problems. I then conducted research and discovered the filter is made of plastic thus cannot filter to one micron and its description is a fraud. It also releases VOC's. the Blueair website said the filter uses electrostatic technology ie negative ion etc but this is also false as the filter box is just a metal case, a fan a piece of packing foam sprayed with two stripes of black paint and a three way switch for on off and speed control. I was then told I would get a refund but had to pay for the shipping. I was then offered free return shipping but had to pack it myself and it's a big unit. Then, I was told i had to wait the entire day and could not even be told AM/PM as to what time the courier would arrive so I sat here with door open unit obn the verandah con note visible. No show on the courier.. wasted an entire day. Told I cannot even drop it off.. using Allied couriers. Do not go near this company. Do not touch their products. They have no idea what they are selling and only responded when I threatened to give them the reviews they deserve.. and well you can see those reviews are well deserved. If you buy an air filter please do your research. Most claims are fraudulent from the filter capacity to the claims the filter does other amazing things. If you see claims that a filter uses NASA technology - please google that and you will find the claims false. Please research carefully as the air filter industry is one of the most corrupt I have ever seen. I have officially complained to the ACCC regarding the sale of these products due to the fraudulent advertising. Please remember to buy Australian made and you will have a much better chance of getting the real deal. Do not get your information from the retailers. Contact the manufacturer and ask them to explain how a filter works and why they do what they do. Trust me it will save you a lot of pain.Similar opinion? Write a review on ieatwords.com.au!
Kareena Rodwell
- 2 reviews
They say same day delivery
Same day delivery BULL I ordered a Monday morning was not even posted by Thursday. Asked for a refund so I could go get one, I needed it buy the weekend. They refused. I would not of brought it and paid full price if it was not going to be posted after 1pm on the Monday AS THEY SAY. Do what you say you will do. $449.00
1 comment
Glen F.Sleep Solutions
Thank you for taking the time to provide us feedback.
For most of our products we offer same day dispatch service (orders leave our warehouse same day) for orders received by our cut-off time. We do... Read more
not offer same day delivery service and we are working on making this messaging clearer on our website to avoid confusion.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Item never turned up. Appalling after-sales service
Bought a $400 item and it never turned up. Sleep Solutions after-sales didn't care or help. Never, never buy here.
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Tom O'ConnellMelbourne
Great, Efficient Service
Very happy with this service. Sleep Solutions are one of only a few Australian retailers to stock white noise machines, so I admittedly purchased from them more out of necessity than anything else. Very happy I did, though.
Free delivery (!) and item arrived within two days, without me specifying express postage. Received swift confirmation emails and was given a line to direct any enquiries. Because of this, I felt secure in my purchase.
Item works perfectly and was just what I'd been looking for; no more being woken up by inconsiderate ...Read more
apartment neighbours! Highly recommend this service to anyone who may still be on the fence. I'll definitely keep Sleep Solutions in mind if I need to purchase any sleep-related products in the future.Similar opinion? Write a review on ieatwords.com.au!
Sydney PersonCammeray, New South Wales
Terrible Aftre Sales Care
Had issues with an expensive air purifier purchased from the store. Staff member had little product knowledge of possible issues and also return procedures with the manufacturer. The staff member also gave no resolution in eventual gave up and referred me to the manufacturer. Do not purchase items from this store.
One of the few retailers selling high end purifiers
Bad warranty service
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Questions & Answers
Natasked
Why advertise a 30 day money back guarantee if you have no intention of honouring it?
No answers
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Glen F.Sleep Solutions
Hi Jen - sorry to hear of your ordeal! Normally Australia Post is quite reliable - unfortunately there are few independent contracted couriers they use that sometimes don't live up to their service ob... Read more
ligations. We have just refunded your full delivery fee.