VeraSydney, NSW
Misleading customers
Staff are liars and don’t honor what they say. Instead they hide behind oh that is what the terms and conditions say. Well how about your staff learn about the terms and conditions and don’t lie to customers by giving them false information. Would never buy from this company again.
1 comment
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EileenSouth East Queensland, QLD
Excellent Service!
Great customer service. Sales person was excellent. Very efficient and very helpful. Would recommend Jo. He went out of his way to explain the product and its good quality and benefits.
1 comment
Sleepy's T.Sleepy's
Hi Elieen, thank you so much for taking the time to share your experience with our team at Sleepy's Carindale. We love our product and customers and appreciate your kind words.
The Sleepy's Team
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GailMetropolitan Adelaide, SA
Knowledgeable staff who know what they're talking about.
I am thoroughly happy with the service I received. Chris went through everything with me, from what the mattress was made of and on through what to look for in the comfort of a mattress. I was asked to try a few different types of mattresses and whilst laying on them I was checked that my spine was in alignment and that I was comfortable. He took his time to explain everything and allow me to take my time with no pressure to buy. I thoroughly recommend all the staff there. All very friendly and knowledgeable staff. Was a pleasure to deal with them. Big thank you to Chris, he made me feel very comfortable and was easy to talk to and he knows his mattresses.
1 comment
Sleepy's T.Sleepy's
Hi Gail, it is so important to invest in the right mattress for your needs and we love to take the time with our customers to make sure we find it for you! Thank you so much for taking the time to sh... Read more
are your experience with the team at our Sleepy's Gepps Cross store. The Sleepy's TeamSimilar opinion? Write a review on ieatwords.com.au!
Diane
- 2 reviews
Excellent sales rep
Very friendly sales assistant. The young lady was very helpful and patient. The assistant let me try different beds and pillows and didn't rush me. She seemed to know a lot about the different beds and pillows.
1 comment
Sleepy's T.Sleepy's
Hi Diane, we want all of our customers to enjoy the benefits of a great nights sleep and this most certainly starts with an amazing mattress and pillow. Thank you so much for taking the time to share your experience.
The Sleepy's Team
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Great service
The bed sold was brilliant
Extremely comfortable and great sleeping
Four years later they still had my records and once again gave me exactly what I needed for follow up
Brilliant friendly and professional service
Definitely recommend
1 comment
Sleepy's T.Sleepy's
Hi PJB, we are so pleased you are enjoying your new mattress. It is amazing how great you feel when you have a good nights sleep! Thank you for coming back to see us again, we appreciate you sharing... Read more
your experience at our Sleepy's Mile End store. The Sleepy's TeamSimilar opinion? Write a review on ieatwords.com.au!
Julie.SSydney, NSW
Five Star Service from Joseph!
Joseph from Sleepy’s Auburn, really took the hard work out of purchasing a mattress. He was delightful from the moment I stepped into the store and even after leaving the store has left a lasting impression. He ensured I took my time making the right decision and had the kind of patience that most salespeople simply don’t.
He was friendly and professional and I appreciate the time he took not only to help me find the best fit for me but to explain the importance and key factors of protecting the mattress in order to get longevity out of it.
Above all, Joseph listened. So important in customer service. He listened and advised accordingly, and I am extremely satisfied with my experience. Thank you Joseph!
1 comment
Sleepy's T.Sleepy's
Hi Julie, we always love to hear from our customers and your comments are amazing. Thank you so much for enjoying the Sleepy's Auburn shopping experience!
The Sleepy's Team
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DanSydney Surrounds, NSW
The best nights sleep in 3 years!
We invested in a sports performance mattress and electric base. 7.5hrs of sleep is better than 10hrs on my old mattress. I’m waking fully recovered everyday. The staff are awesome!
1 comment
Sleepy's T.Sleepy's
Hi Dan, how great is an electrical adjustable base - and then you combined this with our amazing Sports Performance mattress too! We love to hear what a difference it makes to our customers when they... Read more
experience a great nights sleep. Thank you so much for sharing your experience with the team at our Sleepy's West Gosford store. The Sleepy's TeamSimilar opinion? Write a review on ieatwords.com.au!
JodieSydney, NSW
Excellent customer service
The staff at the Auburn store were very friendly and helpful. Jospeh took the time to explain the different products and the specials. Great customer service. My base has to be made, but I am looking forward to my new bed. Very happy with my experience at the Auburn store.
1 comment
Sleepy's T.Sleepy's
Hi Jodie, thank you for taking the time to share you experience with the team at Sleepy's Auburn. We are certain you will love your new bed.
The Sleepy's Team
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JenSouth East Queensland, QLD
- 2 reviews
The perfect bed for me!
The staff were wonderful at the Carindale store. I received help on every level regarding the perfect mattress for me. I look forward to sleeping on my new mattress, hopefully back pain free.
Thank you so much! Jen xxx
1 comment
Sleepy's T.Sleepy's
Hi Jen, lumbar support while you are sleeping is so important and the team at Sleepy's Carindale are amazing experts at finding the most suitable mattress for their customers. Thank you so much for sharing your experience.
The Sleepy's Team
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The reviewer stated that an incentive was offered for this review
SteveSouth East Queensland, QLD
- 2 reviews
Excellent service
Fiona was very knowledgeable and super patient. We have recently had a bad experience with Sleepy but she made my wife and I feel very welcome.
Big tick from us and we would recommend sleep to our friends.
1 comment
Sleepy's T.Sleepy's
Hi Steve, I know the team at Sleepy's Macgregor were happy to help you and we are so pleased your experience improved to the point that you would recommend us to your friends, that is high praise inde... Read more
ed. Thank you for your kind comments. The Sleepy's TeamSimilar opinion? Write a review on ieatwords.com.au!
Excellent efficient and professional service
Joscelyn provided an amazing and professional service when we purchased our bed and mattress. The products were delivered on time and excellent quality. Highly recommend. Joscelyn was great and provided best price
1 comment
Sleepy's T.Sleepy's
Hi Gary, we love our product range and believe in the benefits of a great nights' sleep. Thank you so much for sharing your experience with our Sleepy's store.
The Sleepy's Team
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Lizzie B
- 2 reviews
Great product great service
We were shown all the firm mattresses available. Given very good information as to which mattress would suit our needs best. Sll information was written down for us. All in all A1 service. Thank you
1 comment
Sleepy's T.Sleepy's
Hi Lizzie, we have a wonderful range of firm mattresses and we are so pleased the team at Sleepy's Hobart found the one special product that was right for you! Thank you so much for sharing your experience, it is appreciated.
The Sleepy's Team
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Lyn BDarling Downs, QLD
- 2 reviews
Excellent Service
Christina at Sleepy’s Toowoomba was very curtious and informative about your product. After listening to what I needed in a mattress she found me the one right for me. Thanks Christina, another happy customer.
Lyn B
2 comments
Sleepy's T.Sleepy's
Hi Lyn, we love to get to know our customers and their individual needs because we are all just a little bit different! The team at Sleepy's Toowoomba will always find the right bed for you, thank yo... Read more
u so much for taking the time to share your experience in the store. The Sleepy's TeamReally loving my new mattress. One happy customer.
Lyn B
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Gary HauckDarling Downs, QLD
- 2 reviews
- Verified customer
Excellence
Peter from the Toowoomba store was very informative and knowledgeable about the product and technical specifications. His advice made the decision easy to purchase a trundle bed. Would recommend Peter at Toowoomba Sleepy to anyone who is seeking to purchase any of the sleepy bed range.
1 comment
Sleepy's T.Sleepy's
Hi Gary, we really appreciate you taking the time to share your experience at our Sleepy's Toowoomba store. The team there are always willing to help our customers find the most suitable beds for their needs.
The Sleepy's Team
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Bradi McgeeHobart, TAS
Customer service
Our salesman was friendly, easy to talk to and knew his product. I would go back to this store at Cambridge in Tasmania because of the high quality service we received.
1 comment
Sleepy's T.Sleepy's
Hi Bradi, we always love to hear from our customers, thank you so much for taking the time to share your experience at our Sleepy's Hobart store. The team there certainly love to share all our produc... Read more
t knowledge to help you make a decision. The Sleepy's TeamSimilar opinion? Write a review on ieatwords.com.au!
PeterSouth East Queensland, QLD
- 2 reviews
Awesome bed
Went in for price on mattress. Walked out with Mattress and electic base new pillows and mattress protector . Can't wait to sleep on it . Thanks to the friendly and helpfull staff .
1 comment
Sleepy's T.Sleepy's
Hi Peter, you are going to wake up feeling AMAZING with the full sleep offer! Thank you so much for sharing your experience at our Sleepy's Carseldine store.
The Sleepy's Team
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SUSAN007Metropolitan Adelaide, SA
- 3 reviews
Excellent customer service
The staff were knowledgeable and friendly. They helped us to choose the correct mattress for us in a budget that we could afford. I really appreciate the time they spent with us to make sure that we were happy with our purchase.
1 comment
Sleepy's T.Sleepy's
Hi Susan, thank you so much for taking the time to share your experience at our Sleepy's Gepps Cross store. We love nothing more than working with you to find the most suitable mattress for your individual needs!
The Sleepy's Team
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Very good service
I found the service very good took the time to inform us about the different mattresses . Made the process easy to understand to the time of purchase. Highly recommend them. Thanks again
1 comment
Sleepy's T.Sleepy's
Hi Bronwyn, it is our goal to match our customers to their most suitable mattress and we are so pleased the team at our Sleepy's Mile End store helped you find your new bed. Thank you for taking the time to share your experience.
The Sleepy's Team
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Sharon McKerrowSouth East Queensland, QLD
- 3 reviews
Ashley service at West Ipswich outstanding
We just bought two king single adjustable bed bases and mattresses personally fitted for comfort and support from Ashleigh Staib at West Ipswich Sleepy’s store. I have to say that Ashley’s customer service was above and beyond. I visited the store on several occasions to purchase these beds that Ashleigh gave me a quote for but wasn’t quite ready to commit.....but Ashley’s patience time and time again was the reason I kept returning. Her manner and helpfulness making sure that I was looked after and making the right decision was the reason I bo...Read more
ught my two beds. We now have the adjustable beds at home and been sleeping on them for a week.....OMG they are amazing!!! The store is extremely lucky to have Ashley as part of the staff - fantastic service and always with a smile. You make an amazing saleswoman Ashley - thank you so much!!1 comment
Sleepy's T.Sleepy's
Hi Sharon, how great does it feel not only to have a new mattress but also adding them to an adjustable base?! We know an investment in the right mattress and base is a long term investment in your h... Read more
ealth and the team at Sleepy's Ipswich will always work with customers own time lines and lifestyle needs. Thank you so much for your wonderful words about your experience. The Sleepy's TeamSimilar opinion? Write a review on ieatwords.com.au!
great service!
exceptional service from all staff I dealt with after ummming and ahhing over a mattress. They all had excellent product knowledge which won me over other retailers. Fast delivery too.
1 comment
Sleepy's T.Sleepy's
Hi Lyn, buying a new mattress takes time and the team at Sleepy's Hobart provide all the information and advice at the pace that suits you! Thank you so much for sharing your experience.
The Sleepy's Team
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Questions & Answers
Kymasked
Hi I purchased a contempo eternity mattress on the 8/6/2016 and it has collapsed on one side is there a warranty on this product?
1 answer
Sleepy's T.Sleepy's
Hi Kym,
Sleepy's Contempo Eternity mattress comes with a 10 year warranty which will cover the issue as you have outlined. Please contact the store you purchased this from or email [email protected] with your full name and address so our customer service team can assist.
The Sleepy's Team
Lisaasked
Has anyone had any advise to give on sleepys contempt tranquility mattress?
3 answers
Hi Lisa
My advice to you is don't purchase any sleepmaker product, look for a alternative product. Shopping at Sleepies is a bit like buying a second hand car, they say it has a warranty and u can return within 60 days if u are not happy. After that time, when the matrsss has sagged, they are just like the car salesman, totally not interested. My tip, spend your money else where. Good luck with it all
Hey Lisa
I don't know anything about this mattress - but I do know the '60 day sleep guarantee' is not true. Good Luck.
Hey Lisa, the mattress is made by the company Crown not sleepmaker like that person said. I just bought that mattress from Sleepys and it is very comfortable.
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Sleepy's T.Sleepy's
Hi Vera, we understand you purchased a super king size Chiro Connect mattress; as this size makes the mattress square in shape and it has defined zones for support, would you mind checking that the ma... Read more
ttress has been placed on your bed base in the correct position. This would mean that the manufacturers tag is on the same end as your pillows and the embroidered label is where your feet would rest. Should it have accidentally been placed with the labels and tags facing to each side you may find yourself lying on one support zone instead of laying across both the comfort and support zones which would create a different feel to what you might have experienced when trying the bed in store. Additionally, a new mattress will not feel the same as your old one and there is a small period of adjustment for both you and the mattress. Your bodies may be experiencing changes to nerve muscle memory as your spinal alignment is supported differently and your new mattress is full of specialised foam which has not had the joy of any other bodies lying on it and therefore needs an introduction period as it becomes used to your individual body. This is why our comfort exchange, which was signed by your husband, comes into effect after 14 days of sleeping on your new mattress. The store is happy to accept a comfort exchange under the terms and agreements after 14 days of sleeping on your new mattress. The Sleepy's Team