We were very impressed with the service, attention, information and advice we got, particularly from Chris. Staff there do work as a team but were definitely helpful and not pushy.
We spent some time in the store on two occasions and did not feel rushed into making a decision.
Chris kept us informed on delivery of the mattress and we were contacted to ensure all went well.
We've slept on the mattress ( Sleepy's Jade firm pocket spring queen size) for 2 weeks and the comfort level has been very good. The 60 day exchange policy is unlikely to be needed, but it is a great back up.

L & G

Excellent and personable customer service.
I felt heard in what my needs were and was explained about sleeping positions and the benefits of different mattresses.
Plus I was offered amazing deals! Very happy customer!

The sales representative knew her subject and steered us to the right bed for my son, and he loves it! Another plus: it was in stock so he gets to sleep on it tonight !

My partner and I are extremely happy with our new matress. Never had such a comfortable bed in my life. Awesome people and service from here he start to finish.
Raj was very knowledgeable and really help my partner and I choose what’s best for US!
Only downfall is the delivery couriers, unfortunately bed was delivered at 10:30pm when I was told between 5-8 which was ruff but not looking at that small aspect but the service as a whole so again very happy.

Natasha was knowledgeable, listened to what we were looking for and ensured we found the right mattress and base to suit both of us. The relaxed and friendly environment made the whole experience enjoyable and we're so happy with our new bed and pillows.

Farhana in the Canberra store was excellent to deal with. She was able to get us a great deal and we’re very happy with our purchase. Highly recommend the Breeze Support mattress

The salesperson, Rob, was really helpful and friendly throughout the whole process. I definitely recommend Gepps cross Sleepy’s for the mattress purchase. Mattress felt comfortable and no back pain at all.

Staff are liars and don’t honor what they say. Instead they hide behind oh that is what the terms and conditions say. Well how about your staff learn about the terms and conditions and don’t lie to customers by giving them false information. Would never buy from this company again.

Great customer service. Sales person was excellent. Very efficient and very helpful. Would recommend Jo. He went out of his way to explain the product and its good quality and benefits.

I am thoroughly happy with the service I received. Chris went through everything with me, from what the mattress was made of and on through what to look for in the comfort of a mattress. I was asked to try a few different types of mattresses and whilst laying on them I was checked that my spine was in alignment and that I was comfortable. He took his time to explain everything and allow me to take my time with no pressure to buy. I thoroughly recommend all the staff there. All very friendly and knowledgeable staff. Was a pleasure to deal with them. Big thank you to Chris, he made me feel very comfortable and was easy to talk to and he knows his mattresses.

Very friendly sales assistant. The young lady was very helpful and patient. The assistant let me try different beds and pillows and didn't rush me. She seemed to know a lot about the different beds and pillows.

The bed sold was brilliant
Extremely comfortable and great sleeping
Four years later they still had my records and once again gave me exactly what I needed for follow up
Brilliant friendly and professional service
Definitely recommend

Joseph from Sleepy’s Auburn, really took the hard work out of purchasing a mattress. He was delightful from the moment I stepped into the store and even after leaving the store has left a lasting impression. He ensured I took my time making the right decision and had the kind of patience that most salespeople simply don’t.
He was friendly and professional and I appreciate the time he took not only to help me find the best fit for me but to explain the importance and key factors of protecting the mattress in order to get longevity out of it.
Above all, Joseph listened. So important in customer service. He listened and advised accordingly, and I am extremely satisfied with my experience. Thank you Joseph!

We invested in a sports performance mattress and electric base. 7.5hrs of sleep is better than 10hrs on my old mattress. I’m waking fully recovered everyday. The staff are awesome!

The staff at the Auburn store were very friendly and helpful. Jospeh took the time to explain the different products and the specials. Great customer service. My base has to be made, but I am looking forward to my new bed. Very happy with my experience at the Auburn store.

The staff were wonderful at the Carindale store. I received help on every level regarding the perfect mattress for me. I look forward to sleeping on my new mattress, hopefully back pain free.
Thank you so much! Jen xxx

Fiona was very knowledgeable and super patient. We have recently had a bad experience with Sleepy but she made my wife and I feel very welcome.
Big tick from us and we would recommend sleep to our friends.

Joscelyn provided an amazing and professional service when we purchased our bed and mattress. The products were delivered on time and excellent quality. Highly recommend. Joscelyn was great and provided best price

We were shown all the firm mattresses available. Given very good information as to which mattress would suit our needs best. Sll information was written down for us. All in all A1 service. Thank you