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Reviews

4.6

495 reviews
5
(429)
4
(24)
3
(4)
2
(7)
1
(31)
  • Product Quality
    4.8 (186)
  • Return Claim MadeYes (3) · No (221)
  • Customer Service
    4.9 (207)
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What a Team

published

Meredith and the 'Team' at Sleepy's West Gosford, were exceptional with their personalized service, knowledge of their product and follow up on delivery and installation. A pleasure to shop there with Meredith offering excellent Customer Service and friendly and caring attitude. Highly recommended if you're in the market for quality beds.



Brilliant Service

published

Great service and amazing product knowledge. What an awesome experience choosing a new bed, I even fell asleep. Sleepys is the place to go for an Aussie made product very competively priced. See Christina at the Toowoomba store.

Customer service was wonderful

published

Customer service was friendly and our needs were met great store and fantastic staff well done will recommend Sleepys ROCKHAMPTON found everything we needed instore thank you to all the team



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Perfect

published

Mick was very helpful, nice costomer survice. The beds are comfy and good for bad backs and sore necks and other medical conditions thank you carseldine Mick i excited to get the new bed.

Brilliant Service from Sleepys' Carindale and Delivered when they said they would

published

The staff at Sleepys Carindale spent time explaining the different qualities and how they fit my Sons need as a growing teenager. We also checked other stores disappointed at the service levels and care taken in comparison to Sleepys'. We immediately came back to Sleepys and purchased the mattress. They notified us of when the mattress would be ready, and called us back when it was. Wonderful customer service that is sadly lacking by others today. Thanks Sleepys Carindale you were great in your knowledge and superior attitude to customer service.

jeff r.

jeff r.South East Queensland, QLD

Fantastic Service

published

Fantastic customer service from Tanya and delivery guys. Profesional and fast. I Definitely don't see that type of service anymore. First time at sleepys and definitely will be back again!

Good customer service

published

They take the time to fit your body type to the right mattress. I felt taken care of at Sleepy's in ways other mattress people in other stores couldn't do

Alla

AllaSouth East Queensland, QLD

Perfect....best sleep In Forever

published

We’ve been bed shopping for awhile until we found Sleepy’s,jumped on the queen mattress and it was love At first try...we felt the comfort straight away! We ordered the king size! Thankyou

Jenny Tay

Jenny TaySouth East Queensland, QLD

An eye opener to the world of slumberland

published

Amazing service and product knowledge displayed by Debra. We felt totally looked after and have full confidence that our purchase is definitely an investment into our health and well-being - a good nights sleep that one should not do without!
We have also shared with our friends about this amazing product and got them interested...

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Pete W.

Pete W.Metropolitan Adelaide, SA

  • 2 reviews

Good people to deal with.

published

The attention and patience provided by the sales team was excellent. Nothing was too much troubled we were given many helpful suggestions by them.
The service that we got was impressive. Sleepy's is a well organised business and we would recommend them highly.

Tania Sparkes

Tania SparkesSouth East Queensland, QLD

  • Verified customer

Staff @ Maroochydore were excellent

published

Would like to express my thanks to Michelle @ Maroochydore. She was extremely helpful & friendly. Other retail outlets could learn a lot from Michelle, her customer service skills are exceptional.
Am very pleased with the king bed Sale Michelle made To me today. Can’t wait for it to be delivered.

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Tania, we love to make sure our customers find their most suitable mattress for all of their needs and we appreciate you taking the time to share your experience. We are sure you will be loving your new bed.
The Sleepy's Team

Lucyt

LucytSydney Surrounds, NSW

  • 2 reviews

Lovely sales woman

published

The sales woman was helpful, polite, and knowledgeable about the various mattresses on sale. We were able to find theattress that suited our needs easily. I would highly recommend Sleepys at West Gosford

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Lucyt, it is so important to find the right mattress because they are not "one size fits all". We are so pleased you found your perfect mattress with Sleepy's.
The Sleepy's Team

Janet Barton

Janet BartonSouth East Queensland, QLD

New matress

published

Costumer service was exemplary, really enjoyed the service. Looking forward to trying my new mattress. It will be delivered on Monday afternoon. Will tell more later on in week. Bye

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Janet, thank you so much for sharing your shopping experience with us. We are sure you will love your new mattress and enjoy all the benefits of a great nights' sleep.
The Sleepy's Team

Sleepy's Maroochydore top store for beds

published

Was very well looked after by Michelle at Maroochydore store, she was excellent in presentation of selling us a new bed, I would give her an excellent report. Max Layfield

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Max & Doreen, thank you so much for sharing your shopping experience in our store, we always appreciate hearing from our customers.
The Sleepy's Team

Great service, comfy products

published

Sales rep was Very helpful and honest and knew which mattress was most suited to us. She was happy to help us even though it was at nearly closing time. Would highly recommend!

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Candice, the team at Sleepy's Rockhampton love to find their customers the most suitable for their needs. Thank you so much for sharing your experience.
The Sleepy's Team

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ShoptoUDrop

ShoptoUDropSouth East Queensland, QLD

Delightful Experience - buying our new bed...

published
2 comments
Sleepy's
Sleepy's T.Sleepy's
ShoptoUDrop
ShoptoUDrop

Thanks guys; wishing you all the very best ..

L G Z

L G ZMetropolitan Adelaide, SA

Sleepy's Mile End

published

We were very impressed with the service, attention, information and advice we got, particularly from Chris. Staff there do work as a team but were definitely helpful and not pushy.
We spent some time in the store on two occasions and did not feel rushed into making a decision.
Chris kept us informed on delivery of the mattress and we were contacted to ensure all went well.
We've slept on the mattress ( Sleepy's Jade firm pocket spring queen size) for 2 weeks and the comfort level has been very good. The 60 day exchange policy is unlikely to be needed, but it is a great back up.

L & G

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi L G Z, the Jade is a lovely mattress and we are sure you are still enjoying it. Thank you so much for sharing your experience in our store.
The Sleepy's Team

Superb customer service

published

Excellent and personable customer service.
I felt heard in what my needs were and was explained about sleeping positions and the benefits of different mattresses.
Plus I was offered amazing deals! Very happy customer!

1 comment
Sleepy's
Sleepy's T.Sleepy's

Wonderful service

published

The sales representative knew her subject and steered us to the right bed for my son, and he loves it! Another plus: it was in stock so he gets to sleep on it tonight !

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Jacque, we are so happy to hear how much your son loves his new bed! The team at Sleepy's Rockhampton understand how important sleep is to all of their customers, thank you so much for sharing your experience.
The Sleepy's Team

Andres

AndresSydney, NSW

Amazing and affordable products with great service!

published

My partner and I are extremely happy with our new matress. Never had such a comfortable bed in my life. Awesome people and service from here he start to finish.
Raj was very knowledgeable and really help my partner and I choose what’s best for US!
Only downfall is the delivery couriers, unfortunately bed was delivered at 10:30pm when I was told between 5-8 which was ruff but not looking at that small aspect but the service as a whole so again very happy.

1 comment
Sleepy's
Sleepy's T.Sleepy's

Hi Andres, we always love to hear from our customers and appreciate you taking the time to share your experience at our Sleepy's Prospect store.
The Sleepy's Team

Page 3 of 25
See all Sleepy's reviews

Questions & Answers

Ras

Rasasked

Reviews on chiro aspect luxury mattress

No answers
Kym

Kymasked

Hi I purchased a contempo eternity mattress on the 8/6/2016 and it has collapsed on one side is there a warranty on this product?

1 answer
Sleepy's
Sleepy's T.Sleepy's

Hi Kym,
Sleepy's Contempo Eternity mattress comes with a 10 year warranty which will cover the issue as you have outlined. Please contact the store you purchased this from or email [email protected] with your full name and address so our customer service team can assist.
The Sleepy's Team

Lisa

Lisaasked

Has anyone had any advise to give on sleepys contempt tranquility mattress?

3 answers
Watson
Watson

Hi Lisa

My advice to you is don't purchase any sleepmaker product, look for a alternative product. Shopping at Sleepies is a bit like buying a second hand car, they say it has a warranty and u can return within 60 days if u are not happy. After that time, when the matrsss has sagged, they are just like the car salesman, totally not interested. My tip, spend your money else where. Good luck with it all

Amanda C
Amanda C

Hey Lisa

I don't know anything about this mattress - but I do know the '60 day sleep guarantee' is not true. Good Luck.

Amy Simpson
Amy Simpson

Hey Lisa, the mattress is made by the company Crown not sleepmaker like that person said. I just bought that mattress from Sleepys and it is very comfortable.

Get an answer from our members and Sleepy's representatives

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