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Sleeping Duck Mattress Firm King Questions & Answers
1 question from our users
Goodiasked
Hi I’m looking at buying another mattress Our Madison Grand is 18 mths old and at $3000 and sagging body impressions of 30 to 50mm and to soft. I now have back pain.
If I buy a sleeping duck firm king will it have body impressions after 6 mths and if I don’t like it will I get a full refund. Regards Goodi
1 answer
Sleeping D.Sleeping Duck
Hi Goodi!
Thanks for your queries.
We do provide a 10 year warranty for our mattress.
The warranty covers excessive body imprints only. In the general course of use, if you find the body imprint you have left on the mattress is larger than 30mm deep then we will assess it as a warranty case.
Please note that the warranty can be voided in the case of incorrect bed base use. You can refer to this section on our website on the 'Warranty' page.
All of our mattresses, pillows and sheets come with a 100 night guarantee. The 100 nights start once the item has been delivered. If you find that the mattress firmness isn’t right for you, we can coordinate a change of firmness free of charge. If you don’t love our mattress, pillow or sheets during the 100 nights, let us know within that period, and you can return it to receive a refund of the purchase price. We cover any expenses involved in the return.
If there's anything else we can help you with, please don't hesitate to ask.
Team Sleeping Duck :)
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