Smartleasing (page 6 of 10)

When we wanted to start leasing we already had a car in mind but it wasn’t new. Smartleasing organised everything to make sure we got the lease as well as the arrangements with payroll. Made the whole process simple

I asked a question regarding the way to access the funds in my account, The operator directed me straight to the person in charge and the whole process only took about 5 minutes.

Responded well to questions, and a good balance of follow up/not hassling.
They did sign me up to insurance know about - but I cancelled, forms are difficult to get all the info.

Customer service is really good. They get back to you and answer your queries. I am however very disappointed that I signed up to extra insurance options, fees, brokerage fees. All totally an extra 8k on top of the purchase of my car. Thankfully I realised this before the cooling off period expired and have cancelled most optional insurances. Yes I signed up for them, but the forms are trickerly formatted in a way that it seems like it’s all included in the lease... not additional. Very big distinction that smartleasing need to be transparent a...

Extremely happy with the service and my experience with Smartleasing. Professional, friendly and made the whole process simple and stress free. Was given great support, service and a great deal.

I have been a smartleasing customer for 5 years. the initial service was problematic - there were extra fees not quoted and there were problems with the timing for the delivery of my car. I have just paid out the residual on my car and have had so many different stories on both the process and more importantly confusion for the car insurance end dates. Despite numerous phone calls and a confirmation email of the comprehensive insurance end date at the end of December, I continue to receive conflicting emails for the end date notifying the middle of December and also requesting further payments. One last clarifying phone call and it now appears I haven't been insured since the end of November! Who knows??

Customer service officers were always friendly and helpful. Straightforward process from start to finish. Website didn't want to cooperate when filling in forms and had to get customer service officer to do it. Also product that we wanted added to car can't be added so had to go through the whole process again which was a little annoying but not a major issue. Loving the new car!

Wish I had done this sooner. Very easy to use and staff are very helpful. If you want to save money and hassle buying a new car, smartleasing is the way to go!!!

Could not be more frustrated nor dissatisfied with the lack of service provided by Smart Leasing. 4 weeks after purchasing our new car we are STILL without the car due to numerous automated errors by Smart Lease. This only only made worse by the total lack of ownership and care by the lacklustre staff! Do yourself a favour.... Avoid this company at all cost!!!

I've leased vehicles with Smartleasing since 2012 and they make the entire process clear and user friendly.
If I have any questions or concerns they are only a phone call away.

Smart leasing took away the hassle of paper work, field work to get and compare prices for car and organised finance for the car. Plus on top making tax and GST savings. Its a no brainer!

Judith was brilliant she bent over backwards to help
Some of the other not so saying I would have to speak to my consultant even when told he had gone for the day, and would not accept this

I Have had an excellent experience. I am well into the lease and everything is as promised and contracted.

Very straight forward process.

I will use them again in the future.

Smart salary come highly recommended, they are easy to deal with, honest and are willing to help.
Any issues are dealt with on the first call, and without incident. Excellent company.

I rang with a payroll deduction query related to my car lease and the customer service representative was able to recognize and resolve my query on the first call. Fantastic service!!

Smartleasing made the process of leasing a car easy from start to finish, and there was always someone to speak to when I had a question. I have just finished my first lease and will definitely stay with smartleasing next time.

Overall the staff were professional and very helpful when talkin g to them on the phone, the waiting time takes a bit of effort, but there are alternatives such as online requests. When you do get through to the staff they are always helpful and professional though.

Service was fantastic. Sean was exceptional and was going above and beyond to ensure I had everything I needed. No extra costs or issues. I'm very satisfied with this loan.

Always professional, quick to respond and very informative. Have dealt with this company for years and always been impressed with their service and knowledge. For me, the savings were good when compared with a normal loan.

The customer service has been outstanding . My queries have always been resolved . The before tax and after tax has made a difference . I hope the rate to get better in the future .

Helpful when gaining your business. Difficult and non user friendly processes when it comes to all other aspects. If you do not have computer access or are pc illerate you get no help . They have a customer support e mail address which cannot be used if making an expense claim.

Great staff who know their product and assist in an easy and effective way. It’s always a positive experience when dealing with Smart Leasing - I would highly recommend them from the initial consultation right through to any/all queries

Extended Smartleasing agreement on car for one year - Smartsalary made the process very smooth and stress-free as I had left it until the last moment to renew. Customer service very good.

I've never leased a vehicle before & was tentative to do so. This system allows me to regularly update my car & manage maintenance costs with friendly support. I can highly recommend Smartleasing & am now currently working on my second lease.

Smartsalary were able to assist me to payout my existing lease, keep my car as a family runabout and arrange my new car lease for the work commute, site meetings, site inspections, etc. Every step was easy to understand and the staff helped all the way along!!!