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Smeg DWAU6214X Questions & Answers
10 questions from our users
Ceci M.asked
Hi, my new home has a DWAI6214X built in, we want to use it for the first time, it is on, we chose the ECO program, we pressed start and nothing. The rinse aid light is on, it's the only thing we noticed that is different from our previous dishwasher, the old one didn't need rinse aid, does this model need to have it? Can it be the reason it doesn't start washing?
1 answer
Lesley R.Smeg
Hi Ceci M - Thank you for your review and welcome to your new home! We would love to have an opportunity to discuss this further with you and kindly request that you contact us direct with your full name address and contact telephone number- our email address is [email protected] and please mark to the attention of Lesley and we will contact you to discuss. Kind regards Smeg Australia
Ian M.asked
Is it normal for the dishwasher to make 2 loud buzzing noises after about 75 minutes into the cycle. If not what could the problem be
1 answer
Steve C.Smeg
Dear Ian, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, contact details and also scan me a photograph of the rating plate from the right hand side of the door. This is not normal and once I have this information I will be in a position to ascertain what to do to fix this problem. Regards, Steve Cullen
Ivan.asked
Is there a known issue with the 'Door Not Closing' properly issue?
If so, what is the fix?
4 answers
Rodney M.Smeg
Hi Ivan,
Thanks for your enquiry. If the door doesn't close properly, this can be due to the upper basket not being adjusted correctly and maybe on a slant. This will not allow the top basket to engage the water feed and therefore prevent the door from closing.
Regards
Smeg
Hi Ivan,
The clip door clip was broken. However, Smeg organised someone to fix it. The repairer did mention if it does not close could be caused by the level of the dishwasher. For example it needs to be flush with the floor.
The technician came and replaced the door clip mechanism, and the issue is still there.
All levels of basket and dishwasher unit were checked to be satisfactory. Next steps?
Caitlin M.asked
I have this dishwasher
I turned it on this morning and only the power button lights up but no other button does. There for you cant select a program. I have tried a number of times but only the power button lights up seems to be stuck
1 answer
Steve C.Smeg
Dear Caitlin, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the right hand side of the appliance. Once I have this information I will be able to arrange an inspection to ascertain what to do to fix these problems. Regards, Steve Cullen
Cherylee N.asked
I have had my smeg dishwasher for about 1 month and it been great dishwasher but I turned it on this morning and only the power button lights up but no other button does. There for you can’t select a program. I have tried a number of times but only the power button lights up seems to be stuck
2 answers
Lesley R.Smeg
Hi Cherylee - I believe we have emailed you this morning in regards to this review, We await your reply. Kind Regards, Smeg Australia.
Yes thank you I just replied in confirming
Julie. Sasked
I have had my smeg dishwasher for 13 months and it has been a great dishwasher but I turned it on this morning and only the power button lights up but no other button does so therefore you can't select a program I have tried several times but only the power button lights up.
1 answer
Lesley R.Smeg
Hi Julie S - Thank you for your question. In order for us to assist you can you kindly email us with your full name, address and a contact telephone number. We will then contact you direct to discuss this. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.
Chloeasked
I moved in my new masterton home .
I try to use my dishwasher, and I found my detergent dispenser is not open .
What should I do
1 answer
Lesley R.Smeg
Hi Chloe! Thank you for your enquiry in order for us to assist you can you kindly email us direct with your full name address and contact telephone number and we will then contact you direct to discuss this further our email address is [email protected] please mark to the attention of Lesley kind regards Smeg Australia
Laura Eliaasked
We just moved in to our new Clarendon house, the SMEG dishwasher doesnt work (DWAU6214X). The power light comes on but none of the functions work. Ive tried everything on this thread and nothing works.
Power is on, rinse aid is in (it takes 140ml even though it comes with a 70ml sachet), hose is connected.... fresh out of ideas.
5 answers
The buttons must be pressed for a bit for functions to work. Put the liquid rinse aid in the placement inside dishwasher and turn off the rinse aid function on the panel. If dishwasher doesn’t turn on contact builder. They should have proof of purchase that you can use to contact Smeg for them to come and inspect.
Thanks, we tried all that. None of the buttons respond other than power on/off
Steve C.Smeg
Hi Laura Ella,
Please ensure the dishwasher is leveled correctly, otherwise this affect the door locking properly and therefore the machine won't start.
Either contact builder to have the machine leveled or our Service Department on 02 8667 4833.
Regards,
Smeg Tech Support.
Alexandra S.asked
Dishwasher is almost 2 yrs old now and we are starting to see issues. We clean everything monthly and recently the LED panel in the middle no longer lights up when we start it. We can start any cycle however as soon as it comes to the part where the tab needs to be released the dishwasher beeps twice and the cycle stops. Water has started pooling at the bottom and the tap dispenser is still closer. Called the customer service and they tried to reset over the phone, which didn't help and now we need to wait 4! weeks to get someone to service it which is frankly quite ridiculous. Anyone here who had the same issue and can help so we do not have to call anyone in?
1 answer
Alexandra, e mail this person: [email protected]
He was on to it straight away. If you write a comment (negative) on product review page someone will contact you, as that is what happened to us. We didn’t go through customer care waste of time. We are still not happy with the dishwasher even though they came out and “fixed” it. Doesn’t wash properly especially peanut butter!!!
Good luck!
Yoyoasked
I moved into my new home with DWAI6214X built in for around 1 month. The dish washer failed to start today. I cannot choose the program cycle when I turn it on. I fixed it by adjusting the plates in the morning. However, it failed again in the evening and I can never make it work. Please help fix it by advising the solution or sending a technician. Thanks.
1 answer
[email protected]
Email the gentleman above. He helped us immediately by answering my complaint immediately. Tell him what is going on with your smeg.
Ours works now but I find the basket for cutlery too small and we had to remove the cutlery drawer at the top as if we didn’t the wine glasses wouldn’t fit in. It is a small space for utensils and even on the heaviest wash won’t clean off peanut butter!!
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