smile.com.au Questions & Answers (page 2 of 3)

Hi Char,

Thank you for your question. We hope you're well!

Dentures are definitely covered by smile.com.au!

One of the best things about smile.com.au is that there are absolutely no treatment exclusions. With smile.com.au, you'll save at least 15% and up to 40% off every dental treatment, every time you visit a smile.com.au approved dentist. Rest assured, you are certainly guaranteed to benefit with smile.com.au on all dental treatments performed by a smile.com.au approved dentist - including dentures!

If you have any further questions, please don’t hesitate to contact our friendly team on 1300 238 648 or at [email protected].

Have a wonderful day Char!

Hi Mandar,

You can certainly use your smile.com.au cover in conjunction with private health insurance to benefit twice, stretch out your dental extras, and even reduce your gap!

It's as easy as showing your smile.com.au card at your appointment with an approved dentist to reduce your treatment fees on the spot. You can then swipe your private health insurance card through HICAPS to claim your rebate to benefit twice over! That's great news!

If you visit a smile.com.au dentist who is also your private health fund's preferred provider dentist, in many cases, you will still benefit more by using smile.com.au and then claiming your rebate. Simply present both cards at the practice and ask to be charged the lower of the two options, then swipe your health fund card through HICAPS.

If you have any further questions, please don’t hesitate to contact our friendly Member Team on 1300 238 648 or at [email protected].

Keep smiling!

Hi there!

smile.com.au dental cover absolutely covers mouthguards!

One of the best things about smile.com.au is that there are no treatment exclusions or benefit limits. As a smile.com.au member, you are guaranteed to always save a minimum of 15% and up to 40% off all dental treatments performed by an approved dentist – and this certainly includes mouthguards!

Rest assured, as a smile.com.au member, you will save a minimum 15% off your mouthguard provided by an approved dentist. You will also save up to 40% off any other associated treatment you may require, from check-ups, x-rays and fillings all the way to root canals, veneers, dentures and Invisalign.

If you have any further questions, please don’t hesitate to contact our friendly Member Team on 1300 238 648 or at [email protected].

Have a lovely day!

Hi Jeff,

Thank you for your question. We hope you're well!

Dental implants and dentures are definitely covered by smile.com.au.

One of the best things about smile.com.au is that there are absolutely no benefit limits or treatment exclusions. As a smile.com.au member, you'll save at least 15% and up to 40% off every dental treatment, every time you visit a smile.com.au approved dentist. This includes major, minor, and cosmetic dental treatments. Rest assured, as a smile.com.au member, you are guaranteed to benefit with smile.com.au on all dental treatments performed by a smile.com.au approved dentist - including dental implants and dentures!

If you have any further questions, please don’t hesitate to contact our friendly team on 1300 238 648 or at [email protected].

Have a wonderful day and best wishes for a joyous festive season, Jeff!

Hi Tehmina,

Thank you for your question! We hope you’re well.

Root canals are certainly covered by smile.com.au!

One of the best things about smile.com.au is that we have absolutely no benefit limits or treatment exclusions. You will always save a minimum of 15% and can save up to 40% on every treatment, every time you visit an approved dentist. Rest assured, you are guaranteed to benefit with smile.com.au on all treatments performed by an approved dentist - including root canals!

If you have any further questions, please don’t hesitate to contact our friendly team on 1300 238 648 or at [email protected].

Have a lovely day!

Hi Nirodha, thank you for contacting smile.com.au! We hope you’re well. As a member of smile.com.au, you are guaranteed to save between 15%-40% off every treatment performed by a smile.com.au approved dentist. Unlike health insurance, smile.com.au has absolutely no waiting periods, benefit limits or treatment exclusions! Rather than the practice you attend, the reduction will depend on your individual treatment requirements. Generally, it is the more common treatments, such as check-ups, fillings, extractions, and even crowns, that will attract the higher 40% off savings, however you are always guaranteed to save at least 15%! We have a number of approved dentists in Melbourne, and you can find a full list of approved practices here: https://www.smile.com.au/dentists
If you have any other questions, please don’t hesitate to contact our friendly member team on 1300 238 648 or [email protected]. Have a great day, Nirodha!

Hi Sumathi! Thank you for your question. Members of smile.com.au receive reduced treatment fees between 15% to 40%. However, you need to be a member before you receive the treatment to enjoy the reduced fees plus no waiting, no limits and no exclusions. We wish we could have assisted you in this instance. To benefit from smile.com.au in the future, simply remember to join smile.com.au before receiving treatment. Have a wonderful day and best wishes for a joyous festive season, Sumathi!

HI Anna! Thank you for your question. We hope you’re very well! As a member of smile.com.au, you are guaranteed to save up to 40% off all treatment, with a guaranteed minimum reduction of 15%, every time you visit one of our 1500+ approved dentists. As smile.com.au also has no benefit limits, treatment exclusions or waiting periods, you are certainly covered for your crown! There are several types of crowns and the price varies depending on which state in which you reside.

For a tailored response, please simply call our team on 1300 238 648 or email [email protected] and provide the type of crown you require (e.g. Item 615) and state in which you reside. Rest assured, you will benefit significantly with smile.com.au on your crown. You will also save up to 40% off all associated treatments such as consultations, examinations, cleans, x-rays and any other treatment you may require - all with cover that’s less than $100 a year! Have a lovely weekend, Anna!

Hi Jo! We hope you're very well. Our approved dentists always reduce their fees for smile.com.au members, so our members save on every dental treatment by any of our approved dentists. This means that all members are saving up to 40% off their treatment fees with a guaranteed minimum reduction of 15% off all treatment. Moreover, there's no waiting periods, no benefit limits, no treatment exclusions and no pre-existing condition exclusions. This means you can join smile.com.au for under $100 a year and receive all of these benefits immediately! If you need any further assistance, please feel free to email us at [email protected] or call our member team on 1300 238 648. Have wonderful evening, Jo!

Hi Cara! You can certainly join smile.com.au without having full time and / or traditional employment. The smile.com.au team looks forward to assisting you. To join and begin benefiting immediately, simply visit https://www.smile.com.au/join or call a friendly team member on 1300 238 648.

Thank you Tanya for responding to Kim on behalf of smile.com.au - that's very much appreciated. You're amazing Tanya! Kim, we haven't been particularly active on Facebook but we're certainly thankful for your thoughts. As a result, the smile.com.au team will begin monitoring and interacting on Facebook in the coming weeks. We're very much looking forward to engaging with people throughout Australia plus sharing our mission to make quality dental care more accessible and improving healthcare for the people of Australia. Thank you for taking the time to drop us a note; you're very kind to do so. Have a wonderful day and weekend Kim!

Hi Denni...! Yes. You would join smile.com.au, visit a smile.com.au approved dentist, arrange a payment plan, and receive your reduced fees. This way you're paying the reduced amount through your payment plan. So you will benefit by receiving reduced dental fees and enjoying the ability to pay off your treatment over time by using a payment plan. If you need any further assistance, please feel free to ask more questions via [email protected] or calling 1300 238 648. I hope this helps your understanding Denni.

Hi Mary! To enjoy the benefits of being a member of smile.com.au, you simply attend a smile.com.au approved dentist which you can find by visiting https://www.smile.com.au/dentists For any additional assistance, please feel free to call our team on 1300 238 648 or email [email protected] We look forward to assisting you Mary!

Hi Gran! We hope you had a wonderful festive season! A single coverage is $77 a year and a family coverage is $97 a year. There's also $1.95 VISA / MasterCard fee. There's no waiting period...you can join and begin benefitting immediately. We look forward to assisting you and your family. Gran, best wishes for an exceptional year!

Hi Lady Jane! The smile.com.au team is consistently monitoring feedback from our members so we can ensure that smile.com.au approved dentists are exceptional. So please feel free to call our contact centre on 1300 238 648 for a recommendation from our consultants. Simply share with them in which area you would like to attend a smile.com.au approved dentist and they will share their recommendations. Lady Jane, best wishes for an exceptional year!

Hi Syd! Thank you for your question. There are roughly 1,000 unique dental services/items in dentistry. As a member of smile.com.au, you will receive reductions on all of these dental services/items at any smile.com.au approved dentist however it will depend on which dental services/items you require. Each dental service/item attracts a different reduction. Its important to know that the minimum reduction for any dental service/item is 15% off. So, let's say you require a combination of 5 dental services/items...each of these dental services/items will attract a different reduction varying from 15% to 40%. I hope this information assists your understanding Syd. Please feel free to call 1300 238 648 for additional assistance especially if you know exactly which dental services/items you require.

Hi Sandy! Thank you for your question. We hope you're very well. As member of smile.com.au, your daughter's dental (dentist) fees will be reduced. The theatre fee and anaesthetist fees are medical fees. Medical fees don't fall within the smile.com.au plan. If you have family cover with smile.com.au, ALL your dental treatment performed by our approved dentists will be reduced. This includes exams, x-rays, wisdom teeth extractions, check-ups, fillings etc. The reductions will vary on every treatment and range between 15% to 40%. There's also no waiting periods, no benefit limits, and no treatment exclusions. Suffice to say, your family will benefit significantly. The smile.com.au family plan for 1 year is just $97. If you get the 2 year plan, your family will also receive 40% off the 2nd year. I hope this information is helpful. Have a wonderful weekend Sandy!

Hi Jack! Thank you for the question. Lynn is correct. All dentists can charge what they want. If they're a dentist within the Smile network, they agree to reduce their fees for members of Smile. This means that all members are saving up to 40% off their treatment fees with a guaranteed minimum reduction of 15% off all treatment. Smile also outlines maximum fees that dentists within the Smile network can charge for the most common dental services (e.g. exams, cleans, fillings, extractions, root canal treatment, crowns, veneers, dentures etc).

Additionally, Smile monitors all dentists within the Smile network to ensure that members are receiving quality dental care from 'registered' dentists who are not the subject of any conditions, reprimands or undertakings by the regulatory body. It may be important to share with you that its Smile's vision to 'make quality dental care more affordable and accessible for the people of Australia'. We hope this response is helpful Jack.