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Reviewer Photos & Videos
- Verified customer
High quality and classy kitchen
We chose Smith and Smith after meeting with around 4 kitchen cabinetmakers/designers. While a 'market leader', S&S's price was competitive. Their sales contact Laurie Calleja was patient with our evolving design, and their aftermarket service was prompt and efficient. We also used their builder - Top Tier Building and Construction - who were every bit as good as their name. Thanks for a great looking kitchen guys!
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Had hoped for better...
It’s the finer details that can make a big difference and unfortunately for us, this is where our experience with Smith and Smith fell short. Having the plumber called back 3 times for various issues, including the strong smell of gas he had to come back twice for to fix, and no thought put in to where the electrical points where installed as my husband had to almost be a contortionist to be able to plug the fridge in, and still waiting after 4weeks for one missing handle. Plus a few more minor details that my husband and I are not that happy...Read more
with, it’s taken a bit of shine away from having a new kitchen. I had hoped that by using a company with a Smith and Smith longevity, these sorts of issues wouldn’t have happened. No call back either after trying to get in touch about the handle, very frustrating.Similar opinion? Write a review on ieatwords.com.au!
Customer service is second to none
We had several broken hinges on our drawers. Even though the kitchen was three years outside the warranty period, Smith & Smith, replaced the sides and hinges of all our drawers, at no expense to us.
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FreddyRingwood
Love love love!
Just had our new kitchen installed from smith and Smith Kitchens and can’t rave enough how delighted I am with the design, quality and workmanship. This extends beyond the cabinetry to also the trades who went above and beyond to ensure everything is just right.
A few minor fixes needed to be done after installation (to some of the cabinetry) however they were attended to quickly and with minimal fuss by the maintenance team.
Look forward to spending lots of time in my new kitchen and showing it off to family and friends!
Highly recommended!
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Garry DonovanPatterson Lakes
- Verified customer
A great outcome
From the moment I met Sue Bracy, from Smith & Smith Kitchens, I new I was in safe hands. Being in the real estate industry for many years, I have seen some beautiful kitchens, and my kitchen now, fits into that category. From the design, to completion, the service, and end result that was provided was faultless. This is something that will certainly enhance the value of my property, as this is an area of a home that buyers gravitate towards as it is the hub of the home. Many thanks to all of the representatives, at Smith & Smith Kitchens, for your advise, and assistance throughout the whole process. I am a happy customer.
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Review collected in partnership with Smith & Smith Kitchens
Roger AllanGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
- Verified customer
Smith & Smith a polished product from a professional business
The service provided by Smith & Smith to us encompassed a thorough exploration of our needs resulting in an efficient and elegant design solution. Using cutting edge production facilities a sparkling Kitchen was produced which was installed on time and on budget. We highly recommend this firm - Roger & Annette ALLAN
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Annie g.Melbourne
Cant believe I left it this long!
Having put off installing a new kitchen for years I finally "bit the bullet" and from the first meeting with your representative, Sue Bracy - everything proceeded with cheerful efficiency. Nothing fazed Sue - we altered the design a couple of times - but she happily - and with no fuss - complied with our requests. Your firm was recommended by some friends, who are very particular! My fears of chaos and confusion were dispelled, when the day after demolition and subsequent installation I was able to use my oven, cooktop and sink! All the t...Read more
radespeople were friendly and experts at their job and nothing was too much trouble. Benchtops and tiling followed quickly and the appliances are spot on! Have to congratulate all trades r their attention to cleaning up also. Now it is complete with new blinds and floor - I have already recommended you to many others and i hope they have as good an experience as I.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Lovely new kitchen.
We are very pleased with the finished kitchen as designed by Bec. Very professionally executed with minimum fuss and inconvenience. One or two minor details needed rectified but this was speedily addressed by Smith & Smith.
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- Verified customer
Love our kitchen
Couldn't fault our experience with smith & smith. From design with Laly and excellent tradies and installation. Our kitchen has totally changed the look of our apartment and we have had nothing but compliments. Highly recommend to anyone wanting a good quality kitchen at a reasonable price and have just booked a new kitchen for my mother after our 5 star experience with all the team at Smith & Smith.
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RayMelbourne
No Caulk for you
I read all the glowing reviews and was left asking myself the question...what happened, unfortunately the bitterness of poor service remains long after the installation has been completed.
To be balanced, my excellent/good and bad points are below.
Excellent Points:
1) [name removed], the installer, on time, meticulous and precise.
Good Points:
1) The designer did listen to what we wanted. Was professional and turned up on time, and unlike others, left her phone in the car (note to Rosemount!)
2) the cabinetry
...Read more
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LibbyMelbourne
- Verified customer
We love our Smith & Smith Kitchen
We absolutely love our kitchen! Our dream kitchen was designed by Laurie Calleja. He listen to us about our needs and the final design delivered features we never dreamt of. We appreciate the amount of time Laurie spent with us and the final tech savvy detailed plans ensured we had an in depth understanding of the final look of our new kitchen.
Every single person we dealt with at Smith & Smith went above and beyond. From the trades people to your office staff. Our installer Phil did an amazing job. Smith & Smith delivered on quality and exceptional service from start to finish! It was a smooth and quick installation.
Thank you everyone at Smith & Smith. We would have no hesitation in recommending your Kitchens.
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Sherine and RuwanMelbourne
- Verified customer
we love our Smith and Smith Kitchen
This is to thank Smith and Smith kitchens for giving us our dream kitchen. We have renovated the kitchen during December 2016 and January 2017.They went extra mile to ensure that we are 100% happy with the kitchen we got. Special thanks to Lali, our kitchen designer for the great effort to overcome structural issues due to the existing floor plan. She designed our dream kitchen which is really beautiful and user-friendly .The cabinet maker, John Simpson finished the kitchen with 100% precision. The general manager, Aaron Lorych got involved per...Read more
sonally and visited when we had an issue with the bench top and went extra mile to give us what was in our mind even though they did not have to. If we are going to have another kitchen definitely it is going to be Smith& Smith kitchen! We highly recommend Smith & Smith kitchens as we get many compliments from our visitors.Similar opinion? Write a review on ieatwords.com.au!
Wish someone would call me back.
We have a Smith & Smith kitchen at a property and I have sent several emails and made several phone calls for a replacement part and nobody wants to respond.
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We love our new Smith & Smith Kitchen
We have been using our new kitchen for about 4 weeks now and absolutely love it. It is so much easier to have everything in drawers rather than the old cupboards where we had to get down on our hands and knees to retrieve an item. The first thing my wife shows visitors is the lazy susan which has replaced the corner cupboard, what a difference it has made.
We would like to thank Smith & Smith Kitchens for delivering a fantastic kitchen which meets all our requirements and for the professionalism that the entire staff displayed.
Firstly, ...Read more
many thanks to Nicky, the receptionist with whom we spent some time discussing the merits of different fittings and finishes and cooking. Secondly, a big thank you to Rebecca who listened to us and designed the kitchen that we wanted and with her expertise to make sure that everything fitted. Thirdly, thanks to Paul, John and Dan for the installation which was started and completed as per the schedule and with minimal fuss. Thanks to Warwick for attending to a couple of minor glitches. A great team to have working for us.Similar opinion? Write a review on ieatwords.com.au!
I love my new Smith & Smith Kitchen
I really love my Smith & Smith Kitchen. The kitchen was created to budget, fit to specifications and looks great. The service was really fabulous from start to finish, and any tiny concerns were soon sorted out. I would highly recommend this company - we had a great experience!
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Ravi
- 2 reviews
- 1 like
- Verified customer
Thank you Smith and Smith!
It’s been two weeks now since the last of the kitchen work was completed. We have unpacked all the stuff from our old kitchen and arranged them into our new kitchen shelves and draws. We have gradually started getting familiar with using the new kitchen and it is now becoming a part of our daily routine. My wife can’t help telling me every day how convenient everything is in the new kitchen, and how much of a difference it has made to her life.
I am writing to thank Smith & Smith for the professionalism, efficiency and kindness with which ...Read more
the entire process of renovating our kitchen was carried out. There was never a single request or query that wasn’t answered and addressed politely and promptly. Every single employee and tradesman involved seemed to be aware that Smith & Smith had high expectations from them, and they took every effort to make sure they did not disappoint us. From the designer Ainslie, to the builder John, the cabinet maker Phil, the plumber Dan, the electrician Shaun, the all-rounder Warwick and the service manage Randall, we received the most courteous and competent service! Even all the tradespeople recommended to us by Smith & Smith were excellent: the painters organised by Matt and the Floor Polishers organised by Shane did their jobs superbly and stuck to their promised schedules. Thank you Pip (and please thank Deb on my behalf) for your help in organising the entire effort. We do not anticipate doing another kitchen renovation for the next few decades, but if we do, we’ll certainly come back to Smith $ Smith!Similar opinion? Write a review on ieatwords.com.au!
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KayeMELBOURNE
- Verified customer
High reputation well deserved
S&S were easy to deal with right from the beginning. Daryl Watkins original ideas encompassed changes we had not even thought of and his drawings were clear and specific. Tony Peroni as measured and overall manager of the work was specific, always available and courteous and helpful at all times. Our 'tradies', John and Paul, Tony, John and Greg were not only excellent workmen but also a pleasure to have in our home. Warwick, doing the 'mop up ' work was amazing and tackled one particularly difficult job brilliantly. Our kitchen looks amazing a...Read more
nd is such a delight to cook in. Family and friends have all been raving about it. The only 'grouch' we have is the length of time it took to finally complete the work(3 weeks from installation.) We acknowledge it was not Warwick or Randall's fault but would suggest S&S maybe employ more maintenance workers as we know Warwick was rushed off his feet trying to ''mop up'.Similar opinion? Write a review on ieatwords.com.au!
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Rhonda WMelbourne
Love my new Kitchen
Smith & Smith recently installed a new kitchen in our home. We are extremely happy with the finished product, quality of the cabinets and workmanship. Our designer Rebecca Underwood did a fantastic job in designing the kitchen to our specific needs and providing us with great ideas. We had to match an existing floor we cannot speak highly enough of the care and attention Bec put into our kitchen in colours for cupboards and stone bench top. Bec also came when Kitchen installed and stone bench in to help with splashback colour which looks fantastic we are very happy with it all. Bec came with some fantastic ideas and was very patience with us. We would recommend Smith & Smith if you are looking to update your kitchen.
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- Verified customer
Iredales new kitchen
We couldn't be more pleased with our new kitchen,every day we appreciate a new part of Sue Bracy's design.Every part of our experience with Smith & Smith has been excellent and we won't hesitate to recommend the company to our friends. We look forward to updating our laundry.
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- Verified customer
Smith and Smith listen, end result a perfect kitchen.
Our beach house kitchen is fantastic because of the flexibility of Smith & Smith. All Smith & Smith employees have the ability to listen to the customer, work with, and make positive workable suggestions. The end result is a kitchen ALL our friends love and envy. The after installation follow-up service ensures every detail is 100%.
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