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Shane
- 2 reviews
Common sense is in short supply
I was a member of a Snap Fitness centre from the day it opened up until today, so approximately 4 years. Several weeks ago I tore approximately 70% of a tendon in my arm so had been advised to stay out of the gym for a few months to give the injury time to repair. When I finally got around to contacting the gym several days ago to ask for a temporary suspension of my account, I was asked to provide evidence of the injury so that the centre would waive the ongoing fees associated with a suspended account. I forwarded a document provided to me ...Read more
by my Dr describing the injury so that my Physio would understand the results of the scan. Unfortunately this document, which clearly states that 70% of the tendon in my arm had been torn, was not deemed to be sufficient so I was asked to contact my Dr and ask for a note that specifically indicates that I cannot go to the gym. I'm sorry but I'm not in grade 3 anymore so decided to cancel my membership instead. Now I understand that there are rules and these are important, however, if this is the way you treat a loyal customer of 4 years, I will choose to spend my money with other businesses when I'm able to return to the gym. Sorry Sherwood but you've lost a loyal customer.Similar opinion? Write a review on ieatwords.com.au!
TrishSouth East Queensland, QLD
Absolutely filthy disgusting dirty
I’ve been a member of snaps fitness for almost 3 years I’ve had one year off and continue paying my membership over that time walking back in over the last two weeks I’ve noticed a level of standard in my absence of not going to the gym it’s absolutely filthy all the gym quitman there’s hair dust and sweat on the machine the floor doesn’t look like it’s been swept in 6 to 12 months how can you ask your paying customers to lay down on that I find it absolutely disgusting but hey you can have a sign up saying customers mind your personal hygiene...Read more
and asking everyone to spray the arms but I think there needs to be a sign saying hey management do you know how to clean the toilets the showers are disgusting I will be leaving this gym as there is plenty of others. This is the Morayfield gym in QueenslandSimilar opinion? Write a review on ieatwords.com.au!
JohnSouth East Queensland, QLD
Equipment & TV's
The treadmills at Buderim need replacing. Up to 4 months ago you could watch tv shows like Channell 7 & 9 etc Now nothing. Even the tv's on the wall give you nothing except for some kid on a skate board or bike. Every morning at 5.30 am the same kid falls off his bike. Nothing changes. Once you could watch something on the screens to past the time away but now 20 mins is a long 20 mins.
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Elvis M.South East Queensland, QLD
equipment
Hi cable raw machine at Sunnybank has been out of order for 4 weeks now and that,s the only one they have.Its beyond joke.Every 6 months they sand you email prices going up due to new equipment upgrade and maintenance.But yet you 1 day late with payments they lock you out and charge you with extra $7.70 late fee.Been there for a year,not a single new machine,not a single upgrade,just move few things around.
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Amazing club!
Snap Fitness have some amazing clubs! Lot's of them are very modern and have made major improvements to equipment and services! If you haven't been to a Snap Fitness before, go and check it out! I love it!
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TerrySouth East Queensland, QLD
Amazing club!!
Snap Fitness Loganholme has to be the best club I have ever trained at :)
Awesome equipment, friendly staff and always so clean!
The club looks so good after their renovation!
Thanks Snap Fitness
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DanSouth East Queensland, QLD
Best gyms!
Best gyms, really focused on their members and community. Love how all of the clubs are clean and tidy. Always an amazing atmosphere in Snap gyms! I've been a Snap Fitness member for nearly 6 years and never one thought about going to another gym.
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Convenient, Friendly and affordable
Always greeted with a smile when coming in to train, nice equipment, fresh clean gyms! Also at an affordable rate to not be locked in to a contract. 30 day notice period is standard for ANY gym - what is the issue??
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Loretta G.South East Queensland, QLD
Love Snap Fitness
I have been a member of Snap Fitness Morayfield for years and I absolutely love it! I have made so many friends and have hit all my fitness goals! I feel healthy and happy, Snap has really changed my life. I would highly recommend Snap Fitness the staff are very welcoming and the equipment is awesome!
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Great vibe & equipment
The Townsville CBD is so nice! The equipment is amazing and I love the variety of new functional stuff.
Staff are also really lovely and welcoming. Thank you so much!
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Best gym all round!
I've tried out a few gyms in my area and no gym compares. The staff and members are friendly, it's conveniently located at my local shopping centre and it's one of the most affordable gyms out there. Highly recommend this gym. It won't disappoint!
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Best gym I've ever used!
State of the art training centre in Townsville. Really well set up and conveniently set out. I would recommend this club to everyone in the region who is looking at a training option.
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TeganCentral Queensland, QLD
Snap Fitness Mackay
Love the vibe coming into my local Snap Fitness
Staff and members are amazing, Always clean and tidy, great selection of equipment.
The classes and timetables are flexible to my needs and I can even grab a sauna after my session
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NatalieNorth Queensland, QLD
Best Gyms hands down.
I love that Snap is wherever I am. Their facilities are always modern, clean and the equipment up to date. The best part is their staff. The welcome you feel when you walk into any Snap. That's whats important to me. Real people providing great service. Thanks Snap. Keep it up!
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MadiSouth East Queensland, QLD
My Snap Fitness
I love my local Snap Fitness, it's always super clean and tidy. There is a great selection of equipment and friendly staff, all at an affordable price. I would be happy to recommend Snap Fitness to my friends and family.
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Simon D.South East Queensland, QLD
Great gyms and friendly staff
Snap Fitness is just like many other fitness brands in that the gyms can be awesome and they can also be not so awesome. This all comes down to the staff, the franchise owner, the equipment, location and many other factors.
Having said this, Snap Fitness does have a real "member-first" focus, and they do engage with local communities really well. The gyms are mostly great, and there are plenty of them which means that no matter where you are you should be able to get a great workout in.
Try your local Snap and see how you feel!
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Debbie A.South East Queensland, QLD
Worst experience ever.
Be careful what you sign. I was told that I could cancel my 14yo daughters membership with 30 days notice, they did not tell me that I still had to pay out the contract. I cancelled her membership 2 months ago and they are refusing to accept my resignation.
1 comment
Stefanie N.Snap Fitness Australia
Hi Debbie, I am sorry to hear your experience and would like to know more. Can you please email [email protected] the details fo the club so we can work through a suitable outcome. Thank you
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Gym OK but not organised when it comes to membership
Due to an injury I requested my membership to be on hold and happy to pay the holding fee. It took the gym over two weeks to return my calls and emails asking to hold membership. They finally replied that they would hold the membership, but from that day, 2 weeks later from my first request.
It is not my fault that they are unorganised but I am paying for it.
1 comment
Stefanie N.Snap Fitness Australia
Hi Amanda, thanks for your feedback and we would love to help you. Could you please email further details to the above including the club so we can rectify the issue. Email Stefanie at [email protected]
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Feedback
We are super happy with our experience at snap fitness. We have used multiple snap clubs and all have been premium clean facilities. Great prices and the staff are well trained.
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S. Y.South East Queensland, QLD
Love the staff!
I am a newby at the gym and the staff at Holland Park Snap have been amazing! Love the atmosphere and have got loads on info from the workshops held in the club. I haven't tried PT yet, but the small groups class instructor Gwen is a cracker! Thanks guys! Loving' it.
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Questions & Answers
Sonya K.asked
I am interested in Joining Snap Fitness in QLD however the best deal they are offering me is $14.95 for a 12 mth contract, They tell me they can waive the "Start Up Fee" of $149 but still want me to pay $69 for the Card Access. That is a total cost of $846.4 for a 12mth period.
Can anyone tell me how much they pay for their Snap Fitness membership?
Thanks Sonya
1 answer
If your happy to be the member of only 1 gym with no access to other Snap locations you can get a year for $ 430. That is an up front payment for a full year. If you need access to different gyms try Anytime Fitness.
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Stefanie N.Snap Fitness Australia
Hi John, thanks for your feedback.
The treadmills are currently going through a process of being fully serviced and refurbished including having the TV’s looked at where faulty.... Read more
We are working with Nightlife this week on improving the music and visuals to ensure variety and you are not experiencing the same content each day/time. Hopefully you will see some improvement over the next few weeks.