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Sodastream Spirit Questions & Answers
- MPN: 1011711610
26 questions from our users
Where/how can I the serial number for my package when I haven’t received it yet? It was the SodaStream Terra Sparkling Water Maker (Black) with CO2 and DWS Bottle
Don't know but SodaStream is awkward company t deal with. We have several and a couple don't work. Those that do are fine. I assume it's the assemblers at fault and quality control. Soda Stream excha...
Read morenged a couple for a fee but I still can't get 100% working. I won't buy again from SodaStream. Poor after- service on good product. Good luck! You seem to be suffering their lackadaisical service.
Hi mondragon182000, The serial number for your machine is located in the back of the machine itself, where the gas cylinder is installed. If you are wanting any information on your machine please don'...
Read moret hesitate to contact our Bubbly Customer Care Team on 1300 763 278 or via our support page on our website and they will do their best to assist you further :)
I have a Spirit. It is not sealing properly when I try to gas a bottle. I can gas it but it wastes a lot of gas when pusshing down hard on the gas button. I have pulled out the black seal that seals the opening of the bottle when gassing. it has a small tear in it. I rang soda stream and was told I couldn't get a replacement seal. I lost my receipt and Harvey Norman didn't record my purchase under my phone number. I know it is less than 2 years old as I bought it after I retired which was in Feb of 2020. I believe it just needs a new seal. Can you help.
OK I just checked the gas bottle was tight and it was, but as I depressed the button I could hear the gas leaking at the rear seal. I unscrewed the gas cylinder and retightened it now it seals.
So what has happened, it looks like I damaged the seal getting it out so I need a front seal.
I put the old damaged seal back in and it seems to be working ok, but a new one would still be nice.
Thanks
Roger.
I would hassle Sodastream again. That’s pretty bad customer service, especially for a company that promotes itself as being environmentally conscious. Having to get a new machine because of a broken s...
Read moreeal is the opposite of environmentally sustainable.
I have just purchased a Sodastream Spirit. Got home and set it up as per the instructions. (Yes, I’m a man who actually read the instructions leaflet) it all appears to be working. However, filling the water to the line on the bottle, the gas injector barely is in the water. As such I have found the drink only moderately gassed even after 5 long pulses of gas. The drawings in the brochure seem to indicate the injector is about 1.5 cm in the water. Is this a faulty unit or is it normal. Jad Australia
My ‘Spirit’ SodaStream is 3 months old. I fill water to the level on the bottle supplied - 2-3 firm presses on the button - works perfect every time. You can press longer or a shorter time - upto the...
Read more user ! My guess people are not pressing firm enough on the buttonHi Badger, We are sorry to hear that you are not getting the bubble levels that you are expecting. Please contact our Lovely Customer Care Team via 1300 763 278 or via our support page on our website ...
Read moreand they will be able to trouble shoot with you and hopefully get you back in the bubbles that you are after! :)
you could advise me, my soda stream. I bought a gas cylinder this week I pressed so many times and does not make bubbles.
Make sure cylinder is locked tightly and press and hold for a few seconds before you press again (long presses work better)
After making sure cylinder is locked in and bottle in place (with correct amount of water) press the ‘button on top’ down FULLY and firm for at least 2sec, then stop. Repeat pressing up to 5 times. I was too gentle at 1st, be brave and firm!
Did the gas bottle have a shrink wrap seal. Sales person in Kmart tried to sell me an empty gas bottle because it had a screw on lid on it. She had no idea how to tell if a bottle was full or empty
i currently have a jet soda stream, can i use the same water bottles in a SPIRIT SodaStream?
HI Ron A.
Thank you for your questions and Good News! The Spirit Sodastream Maker is compatible with all our plastic water carbonation bottles so you will absolutely be able to use the same bottles from your Jet Machine with it. ...
Read more We hope this helped :)
How hard can it be to print a label that says: Serial Number: xxxxxxxxxxxxxxxxxxxx ?
all the responses so far I have seen talk about removing the gas bottle, and the number is on the label behind it. What nonsense. There are a bunch of numbers. None look like serial numbers.
There are 3 "Lot Numbers" and manufacturing dates. But no "Serial Number".
How do I register a product that has no serial number when the web pages is asking for a serial number?
HI Peter,
Thank you for your feedback. ...
Read more If you are unsure of which number is your serial number please get in touch with our Lovely Customer Care Team Ph: 1300 763 278 and they will be able to verify this for you :)
I had the same problem. The Serial number is on a label INSIDE the machine behind the gas cylinder. I had to remove the gas cylinder to read it.
Read the Instructions - take pic of details (numbers) before inserting Cylinder. I had no problems figuring out which number is the Serial Number to Register for Warranty.
Is there anyway to get replacement of button? It is very common part to be broken. (My internet research) and a lot of people 3D printing. It doesn’t make sense to me the company policy is less plastic use and no replacement available to fix it.
Hi Nat, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing us at https://bit.ly/3ngJwCy so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!
Why everytime I push button on top water comes out from bottle everywhere
We are sorry to hear you are having bubble troubles with your SodaStream Sparkling Water Maker.
Please ensure you are pushing the carbonating button down as far as possible. It does have a resistanc...
Read moree point half-way. Depress the carbonation button down firmly enough to push through the resistance point to gain the full force of the carbonation process.
I think they mean the bottle isn't up over the seal part. I hold mine up. I don't think it screws in like other models
Hi Jay,
It sounds like you may not be utilising the snap lock mechanism to insert your water bottle. ...
Read more If you could please attempt to carbonate using the snap lock mechanism - pulling the lever forward to a 45* angle, inserting the bottle until you feel resistance and pushing the bottle back into place. Then attempting to carbonate by intermittently pressing the carbonation block down for 1-2 seconds. Please also see the below link to a how to video https://www.youtube.com/watch?v=ltPZQao-ha0 If you have any other questions please don't hesitate to contact us further. Have a lovely day!
Where is the serial number on the spirit model?
This is what your site states. The serial number of your machine is the second line of text on the label.
My question is which label
UN1013
4012170882-09/20
201610780
4013171882-02/18
These are all the numbers I can find on the box and machine.
Can you please check the small white label which has the manufacture details on it. This is located at the back of the machine (You may have to remove the gas cylinder in order to for it to be seen)
F...
The rubber seal has dropped out of my sodastream, seal is not damaged. I can't seem to position it so the bottle fits again, where should it sit within the nozzle area? Do you have diagrams.
Hi Tracey, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing us at https://bit.ly/3ngJwCy so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!
The same thing just happened to us. Diagrams would be useful as well. I've contacted Sodastream but haven't received a response.
Katie, you are not going to believe this but this is what I discovered not 15 minutes ago (literally!) and was planning to email the SodaStream team. I don't think the seal came out of the sodastream ...
Read moreitself, I think the seal is from the bottle lid, which must have gotten stuck to the bottle and looked like it dropped from the system when you were making soda. Check to see if the seal is missing from the inside of one of your lids. SodaStream were awesome and replaced my product, possibly unnecessarily with what I've discovered today. All the best Tracey
I want to register my machine, but I couldn’t find the serial number
Hi Carmen, please check out our product serial number guide for assistance: https://www.sodastream.com.au/media/wysiwyg/Australia/Pdfs/ProductSerialNumberGuide.pdf You can also contact our customer s...
Read moreervice team by calling 1300 763 278 to chat to a team member.
I was gifted the Spirit last Xmas. And it’s never worked as it should. I was going to purchase a new one.I’ve just come across this site so thought I’d contact you. Product code is 638984 - SP2-001. Having read the questions and your answer, went and bought a new cylinder, tightened and still the same it bubbles for a few seconds and then nothing. Help appreciated, Brenda Riseley
I had the same problem and did what you did plus what was advised by Soda Stream.
After much frustration with flat water, we returned the product to the store of purchase and received a full refund.
...
Hi Brenda, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing us at https://bit.ly/3ngJwCy so that we can troubleshoot this issue with you. Hopefully we can get you back up & fizzing in no time!
Hello, I have my issue sorted, I have learnt to press both my thumbs harder onto the button and happy to say that fizzing is happening each time. Thanks Brenda
Hello. Just purchased the Spirit One Touch for a gift. I’d like to get the glass bottles for hygiene and re-using reasons. Does the Spirit One Touch take the glass bottles ? If no, do the smaller 500ml plastic bottles fit the Spirit One Touch please ?
Hi Julie, thanks for your question about the Spirit One Touch machine. No, the Spirit One Touch is not compatible with glass carafes but it is compatible with the Fuse 500ml bottles. Our carbonating b...
Read moreottles are made of recyclable, BPA free PET plastic. Unlike disposable, single use plastic bottles, one SodaStream BPA free PET carbonating bottle will last you up to 3 years. Over this period of time, just one bottle will save the average household 2,190 bottles from being landfilled or ending up in our parks and beaches. If plastic is a concern, you might be interested in our Crystal Sparkling Water Maker, which uses dishwasher safe glass carafes. You can find it on our online store here: https://www.sodastream.com.au/sparkling-water-makers/crystal Our development team is also currently working very hard on creating even more eco friendly solutions to reduce the plastic we use, so watch this space!
where is the serial number on the spirit model
Hi Georgina, to find your serial number, first, remove the back cover where the CO2 cylinder is inserted. You may need to remove the CO2 cylinder to view the label. The serial number of your machine i...
Read mores the second line of text on the label. To find out where the registration number is located, click on the following link: https://www.sodastream.com.au/media/wysiwyg/Australia/spirit.jpg
I brought my sodastream spirit two weeks ago. I am reading all these wonderful reviews but I haven't had a sparkling water yet!! I push the button five times and five more and hardly any fizz. I have watched on youtube, twisted the carbonator until it wont move anymore, there is a gap at the bottom when the bottle is connected . Help, what am I doing wrong
Press the button hard until it goes down and stop and make sure the water in the bottle is at the marked level. Also I only use 500ml bottle (bought from good guys) and I have not put any flavourin...
Read moreg I am presuming you have a new gas bottle. Enjoy Ivan
Hi Cheryl, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing [email protected] so that we can troubleshoot this issue with you. Hopefully we can get you up & fizzing in no time!
Hi folks,
Bought a Sodastream Spirit one touch for Christmas. Wife and kids love it.
Great flavours with the ginger beer and lemon lime and bitters.
The only area of concern is when using the maximum carbonation there always seem to be some spillage when this process is being done.
We have ensured bottle is locked and water level in bottle is correct.
Please advise
Hi Danny, sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing [email protected] so that we can troubleshoot this issue with you. Hopefully we ...
Read morecan get you fizzing away to your heart's content in no time!
We have “upgraded” from an older style screw in style Sodastream to the Spirit model, but find the click in seal does NOT seal properly so we get water leaking everywhere and very low if any carbonation.
Any suggestions before I return it as not fit for purpose?
It should just push up and seal. Sometimes I give a half turn just to be sure. I only use the new bottles with mine. So that might be an issue. Sounds like you should return for a new one.
Hi Anne, really sorry to hear this! Please contact our customer service team by calling 1300 763 278 or emailing [email protected] so that we can troubleshoot this issue with you. Hopefully we can get fizzing away in no time!
Thanks. I have returned my SS to where I bought it and received a replacement, which seems to work well.so the original one was must have been faulty
Not really a fan as it isnt that fizzy, can I swap?
Hi Natalie, thanks for getting in contact. We are sorry to hear that you are having this experience.
Please know that a common question with our Sparkling Water Maker is that it isn't gassing or not...
Read more gassing sufficiently, 98% of the time this is due to the cylinder not being in tight enough. You would be surprised just how much of a difference the smallest bit of movement can make!
Which number on the back of my spirit one touch is the serial number
Hi Susan, thanks for getting in contact.
First, (if applicable) remove the back cover where the CO2 cylinder is inserted. You may need to remove the CO2 cylinder to view the label. The serial number...
Read more of your machine is the second line of text on the label.
Every time after pushing the button and releasing - the gas seems to escape from around the lid. Is this noise normal ?
No its not, but its what has happened to many of us.
The new model is supposed to seal properly but it often does not. However there is also a pressure release valve designed to ensure the bottle do...
Read morees not burst. So remove it by bringing it towards you and if you DO NOT hear gas escaping when you remove the bottle, it means there is no pressure. You can also test the water and see its not got bubbles.Get an answer from our members and SodaStream representatives
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