Read also:
innovation square massage chair review nrma service centre taren point sunshine blade instant heater price roger armstrong baby monitor review stay loyal dog food ingredients navman my660lmt 6 gps unit reviewSouthern Phone Home Phone
Andrea
- 2 reviews
No Home Phone - yet again!!
We have had ongoing problems with our home phone. It has dial tone, but can’t ring out, or receive calls. Constant engaged signal when trying to phone in.
Have had contact with tech support several times over last couple of months, works for approx one day and then drops out again. Long waiting on hold to speak to customer service and then further waiting in queue to speak with tech support.
Really poor customer service yet again!
We do pay a monthly fee for home phone and internet bundle, but we rarely can use our home phone.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
craigIllawarra, NSW
- 3 reviews
phone drops out every day
Mothers home phone keeps dropping out and gets engaged tone every couple of days . Have had tech help works for a day and same thing. spend hours on hold to be told will fix and it happens all again. She went to Southern to support an Australian company. Go else where
1 comment
Southern Phone C.Southern Phone
Good morning Craig,
I am sincerely sorry to hear that your mother's service is not working correctly, I know how important it is to have a reliable working service. I apologise for the inconvenience ... Read more
this has caused you. Please send respond to my private message if you would like to discuss this further.
Similar opinion? Write a review on ieatwords.com.au!
AndrewIllawarra, NSW
Pity I can't give a zero
No support, no fault action, no answer from the 131464 line. The worst customer service around. Lodging this for my elderly mother who has had nothing but trouble since starting their (very loosely calling) service in November last year
1 comment
Southern Phone C.Southern Phone
Hi Andrew,
I am concerned to hear that your mother has been experiencing issues with the service for so long. Can you please respond to my private message with the account details so I may assist?
Similar opinion? Write a review on ieatwords.com.au!
Find out how Southern Phone Home Phone compares to other Home Phone Service Providers
Know better, choose better.
Terrible
Internet dropped out on Thursday. Rang Friday morning. Was told it was a problem on their end and IT would fix it and call back. No call back but service resumed many hours later. Now Tuesday and has dropped out again. Rang. On hold for 45 mins. Customer service person said she was forwarding me to IT. Have been on hold for another 30 min and nobody has picked up. Not sure I can believe it if they say they will fix my problem. That's what they said last time.
***UPDATE: after posting my initial review, you will see that Yvette from Southern Ph...Read more
one wrote offering to get in touch with me so that she could investigate my internet issue. I responded giving my contact details. Eight days have passed and I have not heard from Yvette. I see that this "Yvette" makes similar offers to everybody who posts on this site; I wonder if any of them have heard from her, or if she only posts on the site to make it look like Southern Phone cares about customer complaints.2 comments
Southern Phone C.Southern Phone
Hello Joel,
I'm so sorry to hear about the issues you have been experiencing with your service, I understand how frustrating it can be to have an unreliable connection, especially when you have had to... Read more
Southern Phone C.Southern Phone
Hi Joel,
I sincerely apologise that no one has been in touch sooner. I have responded to the private message you have sent. *Shelby
Similar opinion? Write a review on ieatwords.com.au!
Will
- 2 reviews
Shocking customer service and with zero result
Called for help after internet stopped working. Placed on hold for very long. Eventually got through to a lady that put me on hold again, only to tell me the technical team has knocked off early and that she is unable to help me. She told me to call 8am next morning which I did. After being on hold again for some time, I got through to the same lady. She called herself silly for asking me to call so early as the tech team only starts at 9am. She promised me a call back at 9am. Well, I’m still waiting for that call...and still without internet.
2 comments
Southern Phone C.Southern Phone
Hi Will,
I am really disappointed to hear that you have had this experience with us recently and I apologise for the inconvenience this has caused. Are you able to respond to my private message with your account details so I assist you further?
Thanks for the reply. I have since, switched provider. I know it’s a challenging time for all but I believe the treatment (or should I say the lack thereof) I received, was unfair.
Similar opinion? Write a review on ieatwords.com.au!
Kevin WMid North Coast, NSW
Southern Phone Incapable?
On 19th September 2022 Southern Phone asked me to replace the existing Netcomm modem with a Southern Phone branded Gaoke modem. Initially, I had issues with slow internet speeds which were eventually resolvedBy SPC. However, since the change I have had frequent problems with the VoIP service not working. When incoming calls are answered, the line is dead. When attempting outgoing calls, the called number is immediately engaged. Southern Phone's panacea for these problems: a "power cycle", or modem reboot, doesn't necessarily resolve the proble...Read more
m. Despite being told the problem has been fixed, within days (sometimes hours) it's back again. Being transferred by Customer Service to Technical Support Inevitably results in having to listen to that woeful elevator music for about 30 mins or more. This morning after 40 mins on my mobile, that connection also dropped out. You have to go to the end of the queue again! The icing on the cake however is the auto-generated email which is sent at the end of the discussion/chat which always says your "ticket" has been resolved, even when it hasn't. You are also directed to an online portal at help.southernphone.com.au/hc/requests/nnnnnn where nnnnnn is your Ticket Number. Surprise, surprise this doesn't work either: OOPS the page you were looking for doesn't exist.1 comment
Southern Phone C.Southern Phone
Hi Kevin,
I am really concerned to hear that you have been experiencing these issues and I apologise for the inconvenience caused. Are you able to respond to my private message with your account details so I may look into this further for you?
Similar opinion? Write a review on ieatwords.com.au!
AnnBowral
- 15 reviews
no phone again and slow internet
Again - no phone and reliable internet for essential services health worker. Have been raising issue for years and as little as 2 weeks ago told that the service had been fixed. Out yet again. What happens if a service cant be provided as a result of no phone or slow internet? What if a patient misses out on essential care? I have been raising this for years and years. Doesn't Southern Phones care about the effect this lack of service may have on sick people - especially at this time with Corona? I am beyond shocked. [name removed] you are aware of this issue. You need to act.
1 comment
Southern Phone C.Southern Phone
Hi Ann,
I am sorry to hear that your service isn't working correctly and apologise for the inconvenience caused. Are you able to respond to my private message so I may look into this issue for you?
Similar opinion? Write a review on ieatwords.com.au!
lyn no phoneHobart, TAS
no home phone once again
Tonight I again went to use my land line and didnt have a line. reset the 'box' to no avail. Again called and sat and waited on the phone, finally spoke to customer service who transferred me to technically area, wait, wait, wait..... disconnected BUT my phone light came back...... Then tried to call my an elderly relation, after trying for 30 minutes of getting the engaged signal I started to get concerned so contact her neighbour to check on her. she didnt have a problem with her phone it was just that my land line had a dial tone but was un...Read more
able to actually connect and no one could call in. This has been an ongoing problem and no one seem willing to tell me why. I was without a phone for more than two week whilst they migrated me to a more stable environment, well that didnt work did it!!!!! again. This has been an ongoing problem and I seem to be the only person that cares.1 comment
Southern Phone C.Southern Phone
Hello Lyn,
It is extremely concerning to hear about the issues you have recently been experiencing with your service. I can't imagine how stressful this whole situation must be. If you can please resp... Read more
Similar opinion? Write a review on ieatwords.com.au!
IanGoulburn Valley, VIC
What a crap service
Rarely does our phone work, randomly works and then drops out again. Rang customer service and after waiting an extended time was told we are having trouble with our phone routing and our technicians are working on it. I'd suggest you get some new technicians. Same story over and over. What a useless service! I'm off to find someone who has spent money on decent infrastructure.
Shouldn't take long to find a better service because this would be at the bottom of the heap. I had had a good service but they were bought out by this dodgy outfit.
I'll ring when I find a new provider. Cheers Ian
1 comment
Southern Phone C.Southern Phone
Hi Ian,
I am really disheartened to hear that you have had this experience with us recently. I would like to have a look into this further for you. Are you able to respond to my private message with ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Southern Phone Home Phone compares to other Home Phone Service Providers
Know better, choose better.
Johnny W.Sydney Surrounds, NSW
Basic phone plan for elderly people
For my elderly mother who just needs a phone to make calls the plan I set up for her is good value at $10 per month and works well for her
1 comment
Southern Phone C.Southern Phone
Hi Johnny,
I am glad to hear that the plan your mother is on is suiting her needs so well. Please do not hesitate to reach out to us if you have any questions or concerns about your account and I can help. *Darian
Similar opinion? Write a review on ieatwords.com.au!
John M.Sydney, NSW
Fantastic service
I recently had the NBN home phone connected by Southern Phone. I only need it so that my elderly mother can contact me the traditional method. While there might be some negative reviews out there my experience of Southern Phone was faultless. The modem arrived within the specified timeframe, the connection was as simple as they suggested and when contacting Southern Phone for final connection they were polite and incredibly helpful. Would not hesitate to recommend them. Particularly useful for elderly who want to retain the traditional handset while paying significantly less per month than the Telstra landline.
1 comment
Southern Phone C.Southern Phone
Hi John,
Thanks so much for reaching out to share your positive experience with us. We really appreciate the feedback! *Shelby
Similar opinion? Write a review on ieatwords.com.au!
Discraceful
I am currently waiting on hold to get assistance connecting a new modem from SP for my mother, who doesn't like dealing with these things. Usual deal, 25mins to customer (dis)service, then 45 on hold waiting for tech support. My dad passed 3 years ago and he was a strong believer because he wanted to support an Aussie company. She has stuck with them but had continual problems. Land line cuts out. Random messages if people try to call her "this phone number is not valid" etc.
1 comment
Southern Phone C.Southern Phone
Hi Peter,
I am so sorry to hear about the ongoing issues your mother has experienced. I know how important it is to have a reliable connection. I have sent you a private message requesting your mothers account details so I can assist further. *Darian
Similar opinion? Write a review on ieatwords.com.au!
Sandra T.
- 2 reviews
This company lacks credibility
After dealing with service faults since June 2022... the headaches continue!!! My landline hasn’t worked since I was called and sold this apparently “ new and amazing cost effective service”. After months of phone calls still no fix to the landline. So I decided after communicating with [name removed] via customer review that I would disconnect the landline since it wasn’t working properly and nor could I be bothered sacrificing hours upon hours, on the phone to Southern, trying to get them to fix it! [name removed] ASSURED me that I would not...Read more
be charged any fees for this disconnection. Surprise, surprise! I got the bill last week and of course I was charged. Then I also noticed a charge for some booster! Totalling over $200. Since the bill was sent, I sent three private messages to [name removed] but have yet to receive a reply. It appears that the only way to grab this company’s attention is to write public reviews. My contract runs out in June and I will definitely switch service providers! It’s a pity when you try and support Australian owned companies and they offer third world products and services!! A word of advice to Southern Phone, your customers are your bread and butter! Keep that in mind when dealing with them!!!1 comment
Southern Phone C.Southern Phone
Hi Sandra,
I am so sorry for the late response, I have responded to your private message answering your query. Apologies for the inconvenience this has caused. *Shelby
Similar opinion? Write a review on ieatwords.com.au!
Disgruntled customerSouth-Eastern Region, NSW
Inept customer service
Ever since nbn was installed I have had no end of frustration with this company. Being put on hold from between 15 mins to 45 max to speak with staff who provide me with conflicting information.
Almost one year later, the modem, still under warranty was finally replaced after discovering 3weeks later it was never sent out to me! After phone calls and too much time spent holding the line later..it was finally sent out to me and now doesnt work either.
I will say that the tech team staff have always been knowledgeable and helpful but customer service, although friendly never seem to know what they are talking about.
This phone company is mostly incompetent and unreliable in my experience and I would warn everyone away from them.
2 comments
Southern Phone C.Southern Phone
Hi there,
I am really concerned to hear that your modem is still not working correctly. Are you able to respond to my private message with your account details so I may look into this for you? *Shelby
After another long wait on hold to get through to customer service, so that I could then sit on hold for another half hour to talk to the tech team, I was guided to reset my modem with a pin, wait 8 m... Read more
inutes then turn back on and finally it worked! Honestly, if this is a tendency for warranty replacement modems, at least send through some information and guidelines about what customers might experience and what they can do about it to accompany replacement devices. It would save customers alot of frustration, time and hair pulling!Similar opinion? Write a review on ieatwords.com.au!
SabrinaPerth, WA
Poor customer service.
Was on hold for over 40 minutes for them to answer the phone and then transfer me somewhere else and then those people hung up on me within a minute of the call saying they couldn’t help. Have only been with the company 2 weeks and already looking else were as this is the second time this has happened. Have already paid $250 within the first two weeks for my internet to be very slow and then to not be working at all, very angry with this result.
1 comment
Southern Phone C.Southern Phone
Hello Sabrina,
It is really concerning to hear about the recent experience you have had with our team. The past few days have been tough across many parts of Australia, including a significant impact ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Southern Phone Home Phone compares to other Home Phone Service Providers
Know better, choose better.
Ali AkGreater Melbourne (Outer), VIC
crap internet provider they dont even deserved 1 star
i been with them in the past 7 months they freaking can't fix the issue and i requested to disconnect my internet and even they charge me in advance when i sign up and even though i dont have any internet with them in the past 2 months this halfwits sending me bills payments to pay please dont ever try to go with this crap nbn provider they ill rip u off
3 comments
Southern Phone C.Southern Phone
Hello Ali,
It is really disheartening to hear about the experience you have had with our team and service over the past months. I understand how frustrating it is to be without your internet for so lo... Read more
u not resolving the issue u freaking giving people a hard time just go and annoy out to other who dont know your terrible nbn provider
Southern Phone C.Southern Phone
Hello Ali,
As mentioned earlier, If you can please respond to my private message with your account details, I can investigate this further for you. *Yvette
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
smokCentral West, NSW
- 87 reviews
Considered this company, but ran off from appauling service and non competitive rates
I recently relocated and decided to connect a home phone as well as NBN to my new premises. Upon attempting to call to speak about a plan etc, I was disgusted at the wait time on the phone. This was an instant turn off. Upon connection, i spoke with a almost non english speaking person (overseas call centre?), and that was the final straw. Who in their right mind would sign up with such a crap reputation. Do you think over half an hour to wait is appropriate? Your home phone rates and even NBN rates are overpriced drek, and the fact people are ...Read more
all saying the same thing below, speaks volumes for southern phone. This company is definetely heading south, very quick and with such abysmal reviews and customer service and the fact they seem to overcharge for their services, really? Who wants a service that isn't competitive, has no service, and no reliability and the fact so many of your customers say the same thing... for example, here is one, my aunt is also connected through southern phone, with a home phone. They rang her and told her she had to put the NBN on... sound familiar? Shady tactics at best. Desperation more like it. She stupidly signed up with no NBN but a home phone box, that seems to works 10% of the time. The other 90%, she has no home phone, but does southern phone take responibility and fix whats broken, absolutely not! They have fobbed her and keep telling her to switch it off for 5 min and switch back on. Why can't southern phone supply equipment that actually works... nup, they cheap out on crap technology because thats how much they care for their customers. I am currently in the process of helping her move all of her services including mobile away from this joke of a company. She's been with them for many years... thats loyalty, but southern phone can't return that loyalty can they? Not once have they offered to send out a new box or offer to fix it. Nup, they take the lazy route to save some money, stuff the customer. ANYONE WHO CONNECTS THROUGH THIS COMPANY, BE PREPARED FOR AN UNPLEASENT AND ABYSMAL EXPERIENCE. There are so many more companies out there offering better deals with better service and reliable equipment. I bet Southern has a huge bill to pay from the TIO, going by these reviews. Never Ever again will i consider this company and I will do my upmost to get my aunt away from these rip off merchants as soon as possible. I also don't want to discuss this with staff, why bother when they don't care, don't listen and can hardly speak english. People would be better going with dodo, and we all know their horrible reputation. This company is no better! Shame Shame Shame!!1 comment
Southern Phone C.Southern Phone
Hello,
The past few days have been tough across many parts of Australia, including a significant impact on our local community in the NSW South Coast.
Power and communications were down in some areas,... Read more
Similar opinion? Write a review on ieatwords.com.au!
Worst company to deal with
Left iprimus for Australian company. In two years will be leaving Australian company. Signed on 29/11/19 had no phone or internet for 3 weeks then received account for triple quoted. When you call you wait for at least 20 minutes before anyone answers. Sick of waiting for help. Going back to overseas call centre support .
1 comment
Southern Phone C.Southern Phone
Hello George,
I am sorry to hear that your first experience as a new customer was so disappointing, this is not the type of service we want our customers to endure. If you are able to please respond t... Read more
Similar opinion? Write a review on ieatwords.com.au!
SparkyNew South Wales
deafening silence from customer service
I had my landline connected a month ago, in that time we suffered from the north coast fires, so the landlines were down. Telstra has been out trying to fix them. i have rung southern ph customer service 3 times in the last 2 weeks, each time waited over 2 hours waiting on hold, so i gave up. i have emailed their complaints line 3 times, each time I receive an automated ticket, but no response to the problem. There has been no txt msg saying the phone is down. .I tried to register online to disconnect from this useless service, but realized my...Read more
account number has not been emailed to me. I have a heart condition and NEED a landline. DO NOT go with southern phones, there is no customer service at all. The landline is the same as telstra, so as soon as I can get onto someone at Southern i will be disconnecting and canceling my account. I would give them no stars, but have to give them something, so its a 11 comment
Southern Phone C.Southern Phone
Hi there,
I am so sorry to hear that your service has been affected by the fires. I am more than happy to help you with any issues you are experiencing. Are you able to respond to my private message ... Read more
Similar opinion? Write a review on ieatwords.com.au!
BROGO
- 2 reviews
Very bad company. Long wait times. Bad service
Don't think of using this lot. Some of the staff are helpful but I got one that was rude and unhelpful . She hung up on me this morning. Long wait times, over an hour most of the time, waited 109 min to fix a 10 min fault. Had my Home phone, Internet and two mobile phones moved over to them and I am still trying to sort out the mess. This company is ok, as long as you don't need help. You can't complain about the service, there is not any.
4 comments
Southern Phone C.Southern Phone
Hi there,
I am really concerned to hear about your experience with us recently. I would like to sincerely apologise for the inconvenience this has caused you. If you would like to discuss this furthe... Read more
Hi Shelby. If you play back the recording of my phone conversation with a women by the name of [Name Removed], from yesterday morning, You will hear why I am so unhappy with your service. She should ... Read more
be sacked for talking to me like she did. I had a small list of things I needed help with, then She told me my 20 min was up and cut me off? The wait times are a joke and when you do get through most of the people don't know how to help you ? My Internet and emails are still playing up. I have asked to talk to someone in charge there on the phone and nobody will transfer me. If you or somebody from southern phone can give me a call. i will go trough this mess with you. Ps We have only been with you for 2 weeks?Southern Phone C.Southern Phone
Hi there,
I can appreciate your frustration and I am more than happy to discuss this further with you. Please respond to my private message with your account details so I can assist you further. *Shelby
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Brianasked
I have also had the run around with Southern Phone, since porting our home phone number over to them. Our Next Phone connection will only let us ring out. Tech people tell me there was a sync problem, which they did fix. However the problem has come back after a few days! I have had a similar experience with waiting times. It is best to ring at 0800 but you will still have to wait to talk to a techie. Brian.
3 answers
thank you
I ended up disconnecting my home phone. Good luck, I hope your service continues to work without hiccups. I had enough. And would strongly urge people to look elsewhere for a service
Southern Phone C.Southern Phone
Hi Brian,
I am really sorry to hear that your landline service is not working as it should. Are you able to respond to my private message with your account details so I may assist you further? *Shelby
Bronwyn D.asked
How come when you have a contract with southern for a set amount for mobile,internet and house phone that are all unlimited calls, when I don’t go over my internet allowance I get charged extra every month, I gave up trying to ring as phones are never answered. So can you please explain the reasoning
2 answers
You're probably getting charged for 13 numbers and MSM data
Southern Phone C.Southern Phone
Hi Bronwyn,
There are certain call types that are not included within plan ranges. Can you please email me at [email protected] with your account number and best contact number and I will look into this for you right away. *Darian
Melina M.asked
I would like to know if there is any mention about a charge for having your phone number transferred to another provider and location, as I have been charged WITHOUT being told. I got the impression that SP weren't happy as they tried their hardest to keep me
2 answers
Sorry Melina, no idea as I haven't yet asked
Southern Phone C.Southern Phone
Hello Melina,
Yes, stated in our critical information summaries it does advise that "An $8.00 port out charge is applied if
you disconnect or transfer your service". If you have any further questions or concerns, or you would like us to send you a copy of the critical information summary, please don't hesitate to send us an email to [email protected]. *Yvette
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Southern Phone C.Southern Phone
Hi Andrea,
for the inconvenience this has caused. Please respond to my private message so I may look into this for you.I am really sorry to hear that you have been experiencing intermittent service on your landline recently. I know how frustrating it can be to be without a reliable service and I apologise ... Read more