St.George

St George has a massive improvement on mobile banking which has become more convenient for money transaction. However, it still has errors with the balance of the account . Such as in transit

Branches have been useless, Also careful with balance trafer they offer interest free period then charge you 21% interest on cash purchase even though you never used cash but be told after interest free period that's what it changes to take make money off you.

I was applying for balance transfer credit card online.. after giving all information and spending around an hour to fill up everything it show an error.. I tried it many times but showing same error page.. tried to call them but there is no way for new customers to call..

To deal with a fraud they have taken more than 2 hours to understand what has happened and kept transferring me one dept to other but no help at all. Very poor customer service.....highly annoyed.

Getting completion on finance documents is abysmal. They take too long to respond and then do not listen to your concerns regarding their poor service. Trying to get a answer by phone takes too long.

I have constantly experienced terrible customer service when using phone contact with St George as customer of theirs for the past ten years. It has constantly ended in frustration and disappointment - only that we have a business, and so many accounts with them we have been reluctant to change but we can not handle their lack of support to their paying customers any longer - we will be jumping ship

Way better than Comm bank where they keep people waiting for 2 hrs. 10 minutes is okay. Also taking credit or loans is very easy. And the favourite part is customer service which is excellent.

The security in the iphone app is completely hopeless. They do allow you to use Touch ID which is by far the most secure way to check that its me using the app but they cancel that every time they update the app and fall back to using the far less secure security code and internet password to enable Touch ID again. No other bank that I have an iphone app with does it that stupidly with Touch ID,

They were almost last to offer Apple Pay too. Not good enough St George.

I rang them 6 consecetive days to get update of the application,
They ask the same questions regarding my 2nd job, where I supplied same answer.
Each phone call at least take about 15-20 mins.

Last time I rang they again asked me the same question and I end up cancelling my application.
Either they do not pass the answers I given to them at all.
Or somthing wrong with there entire process.

Really bad service where chewing up customers valuble time!

St. George Bank is Terrible, Terrible. They hold me behind the line for 45 minutes for only one Yes No question. The customer service name is [name removed]. She was sooo rude. She shouted to me and told me "you can not understand what I am saying". Oh it was very very very bad experience.

Opened an online everyday savings account with debit card. I went on a holiday overseas for two months. They closed the account for no reason. Wasn't even on my online banking any more. Stay away from this bank.

The customer service is always great. Whenever I have any issues then they are just a one phone call away. I always have a pleasant and good experience with them.

Cheers!

On phone then Cut off 3 times then asked to do a survey lol. 4th time girl said can't activate card. Talked to manager put on hold for 35 minutes. Didnt say a word about coming back. After 60 minutes and after 5pm they didnt bother to return to the phone. The most moronic behaviour ive seen from any customer service. I encourage everyone to their business elsewhere.

I applied for a credit card online and was accepted after bringing supporting documents in-branch. I received it within a few weeks but was unable to activate it. I called the hotline, waited forever and the operator told me they can't find the said documents. I therefore had to go back to the branch to provide the same documents a second time. Thereafter I received a confirmation that everything is in order and the card is activated. However, the card still isn't working. I called the hotline again, waited another eternity, and the operator doesn't know what is going on. I was told I have to go back to the branch for the third time. That's where I'm at.

Been with this bank less than a month and already they are causing unnecessary stress. Only join up with these if you enjoy spending an hour on the telephone to get through.

Been with this bank for 27 years, it has changed so much since becoming part of westpac, customer service is non existent, most employees are incompetent and unable to help, also because of the new wave of asian employees most of them have poor language skills and rarely attend to non asian customers